Carters Domestic Appliances Reviews 

2,379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional approach, making every interaction pleasant. The service provided is frequently described as excellent, with many appreciating the efficiency, personalized care, and the customer-first approach. People are also very satisfied with the brilliant range of products offered. Delivery service is consistently highlighted as swift and efficient, with helpful delivery teams who often go the extra mile for installation and removal of old appliances. Furthermore, customers find the prices to be very competitive, often matching or beating other retailers, making the overall experience excellent value.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

People report positive experiences with service, often highlighting the helpfulness, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the range,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting the cheerful, helpful, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and comparable to larger... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FANTASTIC, can't rate them highly enough. Needed new washing machine, having browsed online had good idea which one I wanted. From the friendly greeting by Rob, his fantastic demo of machine controls... See more

Rated 5 out of 5 stars

Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more

Rated 5 out of 5 stars

The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more

Rated 5 out of 5 stars

I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances

Written by the company

39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,379)

263 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Carters as always very efficient and helpful from start to finish. Highly recommend them.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. We do believe good service is a priority in our business.
Best regards
CARTERS

Rated 5 out of 5 stars

Great Service

The person who removed our old washing machine and fitted the new one was very thorough and explained every detail to us. He was neat, tidy and efficient

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

We sell and install thousands of washing machines each year all over Sussex. Our installation teams are well experienced and capable of bettering every obstacle we can possibly imagine! Thank you Emma for your review.
Best regards
CARTERS

Rated 5 out of 5 stars

Ronnie was great and very patient with…

Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora of options helping us find what was best for our needs. We did feel a bit let down by the delivery experience as it didn’t reflect everything else (felt very rushed and left some marks on our floorboards). All in all we’re super happy with our new machine!

23 August 2025
Rated 5 out of 5 stars

Very professional and went the extra…

Very professional and went the extra mile.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. We are pleased that you found our service a positive experience and look forward to serving you again.
Best regards
CARTERS

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and speedy service

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. We are pleased that were able to assist you and select an appliance to suit your needs.
Best regards
CARTERS

Rated 5 out of 5 stars

Always helpful and happy to advise

Always helpful and happy to advise. Plus as a small local business, they are prepared to go the extra mile and give a personal service that larger companies are unable to do. I have always found their prices to be competitive too.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you Helen for your review of our business. We started way back in 1987 with the idea of offering a professional yet competitive service to all our customers.
Best regards
CARTERS

Rated 5 out of 5 stars

Although had to wait for washing m/c to…

Although had to wait for washing m/c to arrive snd then be installed. Very happy with Carters' service. Thank you at Horsham Store.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you Shirley for your review. We have excellent business relationships with our suppliers but sometimes have to wait for specific machines that are sometimes manufactured at different times of the month. We are pleased that you found our installation and sales teams to your liking.
Best regards
CARTERS

Rated 5 out of 5 stars

Sales person helpful & efficient

Sales person helpful & efficient. Found product that I wanted to purchase.

Delivery on time. Polite efficient team.hh

6 October 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Many thanks for your review Maureen. Our Horsham sales team are eager to assist all enquiries and suggest suitable products for individual needs.
Best regards
CARTERS

Rated 5 out of 5 stars

Always Carters!!

Our go to suppliers every time! Always get great service and good prices. Being able to pay for installation of new goods and for removal of old ones (most recently a dishwasher and a washing machine) is a brilliant time/headache saver too!

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your comments John and to know you value our service to all our customers both in the showroom and in your home when installing the chosen appliance.
Best regards
CARTERS

Rated 5 out of 5 stars

Carters Domestic Appliances

Carters are always so helpful and accommodating. I bought a number of items from them and they have been friendly and helpful each time

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you Toby for your review. Our sales team are well trained and eager to assist.
Best regards
CARTERS

Rated 5 out of 5 stars

Great staff

Great staff. Great service.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you Matt for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS

Rated 5 out of 5 stars

great service

great service, delivered promptly and all set up with no mess or fuss, good communication throughout the whole process. Thanks guys!

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you Tony for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS

Rated 5 out of 5 stars

Delivery of new tumble dryer.

Speedy & efficient delivery.
Friendly & polite men from Carters , installed tumble dryer without any drama .

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS

Rated 5 out of 5 stars

Items actually available same day

Knowledge and unpushy salesman, flexibility and speed by allowing me to collect direct from warehouse, items actually in stock!

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS

Rated 5 out of 5 stars

First class service

First class service.
Always knowledgeable and helpful - in the shop and when delivering/removing and fitting/plumbing-in new appliances.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS

Rated 5 out of 5 stars

Fabulous

Great product, great price… and the delivery men went above and beyond.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS

Rated 5 out of 5 stars

Great experience

We've always had a great experience with the appliances we have bought from Carter's. They are competitively priced, the deliveries have been on time and the after-sales service excellent.

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS

Rated 5 out of 5 stars

Great customer care experience

Great customer care experience. Have used Carters for several years for all our kitchen appliances. They price match as well!

12 November 2025
Carters Domestic Appliances logo

Reply from Carters Domestic Appliances

Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS

Rated 2 out of 5 stars

The dimensions of the fridge were…

The dimensions of the fridge were incorrect - it did not take into account the protruding handle so did not fit into the kitchen unit. I had to remove the handle, purchase a small handle that could be screwed into the door and allow full closure of the housing door. A lot of hassle!

12 November 2025
Rated 5 out of 5 stars

Always friendly

Always friendly, helpful staff both in store and with delivery. Like the more personal touches, much better than larger impersonal stores

12 November 2025

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