Carters Domestic Appliances Reviews 

2,379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional, friendly demeanor, making every interaction pleasant. The overall service is frequently described as excellent, with many appreciating the personalized approach and the company's commitment to putting customers first. People are also very satisfied with the brilliant range of products offered, often finding them at highly competitive prices that match or beat other retailers. Consumers highlight the efficient delivery service, often noting quick turnaround times and accommodating scheduling, with teams praised for their helpfulness and careful installation. The delivery teams also provide valuable services like the removal of old appliances, contributing to an excellent overall experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the outstanding and fantastic... See more

Product

Customers had positive experiences with products, frequently praising the comprehensive range of appliances... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the efficiency and speed... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and comparable to larger... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more

Rated 5 out of 5 stars

The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more

Rated 5 out of 5 stars

Bought pretty much all our appliances from Carters.. not because of the shop itself..but mainly for the gentleman in charge ..ROB ..He is such a credit to that shop. So helpful and so knowledgeable.... See more

Rated 5 out of 5 stars

FANTASTIC, can't rate them highly enough. Needed new washing machine, having browsed online had good idea which one I wanted. From the friendly greeting by Rob, his fantastic demo of machine controls... See more


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances

Written by the company

39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,379)

263 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star experience

Very helpful, from minute one of talking to customer service, helping me understand my choice of product to delivering the product, I further recommended to a friend who bought similar product.

25 January 2026
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service. Carters replaced my dishwasher for me. After a friendly call I was told they had the exact one in stock and they would install it the next day. It arrived as promised with two friendly and efficient men, the old one was removed and the new one up and running before 10am!
I highly recommend this company.

25 January 2026
Rated 5 out of 5 stars

Great service as usual

We have bought a number of appliances from Carters, so we had no hesitation in buying our cooker extractor hood from them. Excellent product, excellent advice and service.

25 January 2026
Rated 5 out of 5 stars

Ordered dishwasher on line Was…

Ordered dishwasher on line Was contacted by phone to arrange delivery and installation. Installed it in Christmas eve. Took away the old machine and all packaging.
Great machine. Even our 5 and 7 year olds can stack it. Husband says it's the best thing since sliced bread! Efficient, courteous, knowledgeable service.

25 January 2026
Rated 5 out of 5 stars

Customer service v good

I phoned Carters at Worthing and to my delight was able to buy a new washing machine and get it delivered with in a few days fitted and working . what good service. JEAN

25 January 2026

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