Carters Domestic Appliances Reviews 

2,379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional approach, making every interaction pleasant. The service provided is frequently described as excellent, with many appreciating the efficiency, personalized care, and the customer-first approach. People are also very satisfied with the brilliant range of products offered. Delivery service is consistently highlighted as swift and efficient, with helpful delivery teams who often go the extra mile for installation and removal of old appliances. Furthermore, customers find the prices to be very competitive, often matching or beating other retailers, making the overall experience excellent value.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

People report positive experiences with service, often highlighting the helpfulness, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the range,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting the cheerful, helpful, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and comparable to larger... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FANTASTIC, can't rate them highly enough. Needed new washing machine, having browsed online had good idea which one I wanted. From the friendly greeting by Rob, his fantastic demo of machine controls... See more

Rated 5 out of 5 stars

Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more

Rated 5 out of 5 stars

The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more

Rated 5 out of 5 stars

I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances

Written by the company

39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,379)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service
Outshone the John Lewis drivers who couldn't be bothered to phone the recipient and therefore missed the delivery. They delivered in two days of the order and were very accommodating for the delivery times. Thanks very much

8 May 2026
Rated 5 out of 5 stars

The service was brilliant,the staff…

The service was brilliant,the staff were so helpful.l had stopped a member of carters staff,while he was delivering something to a neighbour.and asked his advice,and he was so helpful,and gave me written information l needed,and the phone number.which l phoned and ordered the item,and it was delivered within two days,and l didnt have to lift a finger.best company out.

8 May 2026
Rated 5 out of 5 stars

Good prices

Good prices, helpful staff.
My new oven went wrong at Christmas and they sorted the problem in a couple of days.
You can go into the shop and talk to a real person.
Have bought all my domestic appliances from them over the last 25 years and would not go anywhere else.

8 May 2026

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