Carpisa Reviews 

Very fast response . Very helpful and quick reply . Answered all my questions and giving good advice how to order . Very satisfied with costumer service .

Excellent service, my problem was dealt with quickly and easily. Carpisa always happy 🥰

Paola V at Carpisa went above and beyond to help me with my order! She was so friendly, quick to reply and helpful! Really impressed by the service and promptness of the company and the people there! Thanks Paola!

I would like to express my satisfaction with the customer support. I must mention Paola ( I didn’t get her last name), she is very helpful, attentive and supportive, she managed to help me sort out a big issue and I am very thankful for that. Thank you for everything!!

i bought a backpack from a store while i was on holiday last summer. The bag was completely torn in many spots after 2 weeks. I ve communicated with the company through messenger, nobody answered (its been like 6 months now). I sent them email with photos of the bag and at some time they answered that they would send me an online voucher which i never received though i've sent them more than 5 emails. They answer in Italian and you should use translation in order to understand what they are saying. Probably the worst customer care I've ever communicated with.

A zipperpuller of my baggage was lost. I contacted the customerservice, and in coupple of days I got new once sended straight to my door! Since we don't have Carpica's stores in Finland, I was absolutely amazed how fast service I got. I have been very pleased with my Carpisa- baggage and I'm going to buy new one on my trip to Italy at autum. Mille grazie!

The delivery of the suitcase was earlier than expected and the doubts were immediately resolved. Simply very precise

All good, thank you Paola

Pathetic Service. I had bought a new handbag, the product was defective. When I went for the exchange after 20 days, instead of exchanging, they said they will repair it. Its been 10 days, no updated from them and they want me to visit the store again and again. I mean I have bought a new bag, if it is defective, they should exchange it then and now. Never buy from this brand, pathetic quality checks and poor customer support.

I got a bag when there was sale in December I have used the bag for 2 months now and the color of the bag has started to come all over the clothes. I went to the shop and the are not willing to help me or change the bag they say there is no warranty on the bag. Very bad service would never recommend any one to go for this brand our buy any stuff😡

They respond quickly to email and they are very kind.

Very good experience with the customer center. I’ve written an email because the bank rejected the payment and they’ve answered, and helped me, very quickly. Waiting for the ship now (that I think will arrive soon).

I didn`t get my products and they won`t answer emails. They steal your money! Don`t buy

cheap quality and they don't honor the warranty anymore.

Bought a set of Tavel bags one cabin and a medium size trolley just before pandemic...so brand new..just 2 TWO outstanding and the wheels don't work ..they are like an out of control shopping trolleys... quantity is extremely bad Carpisa fix the problem or don't sell these products at all...very angry client

Horrible online vendor. DO NOT BUY. They charged me for two items. Sent only one and marked the whole order as delivered. I immediately wrote a message asking where is the other item or my money. Not a single answer. They just don't answer customer messages and don't do anything about it. I don't know how to get my money back and will probably start a transaction dispute issue with my bank. I have never dealt with such lack of respect for their customers. Please do not buy from them, if you don't want them to take your money and run, they deserve to go bankrupt.

Terrible customer service. Long time to answer the emails. Mixed messages on their website about free returns but then it turns out it's not!

Carpisa backpack - low quality zippers and no reply from customer service in 8 days. Hopeless company

I bought a very nice leather backpack at the Carpisa store in Milan last year while visiting the city with a group of business students. The bag was perfect for carrying my lap top and papers to the university and back again. The bag has several zippers, which is the problem. They are of very low quality. After a couple of months two main zippers were stuck. I looked quit odd and the back was of little use and looked rather shabby.

A mail was send to customer service where I explained the problem in a polite manner. I included proof of payment and some photos of the back. I was hoping for a repair or a new back. In a classic Italian way, several emails were needed in order to find the department, which handled complaints. How difficult could that be? They said they would look into the case and I forwarded all the necessary information once again. Nothing happened and some weeks. Then I wrote an email asking for an update. The reply was an email stating that responses would be delayed due to Covid-19. Fair enough.

I waited 4 months before I wrote again. The reply from Carpisa was a one line stating that it was not their problem. End of communication. A reply, which is not in accordance with European law and consumer rights. Despite several email there has been no reply Carpisa. Total radio silence. The well-known “oysters-strategy”. If a customer has, a legitimate request shut up, sit tight and do not reply. Carpisa are operation with a rather unusual business model. Be care full when purchasing products with zippers from Carpisa. The bags are good looking but the zippers are apparent of very low quality and the customer service is nonexistent. Eight days to reply to an email should be possible even for an Italian company.

Kim

I purchased a handbag & before it was even a year old the strap started peeling off & separating at the seems.
Consider the fact I paid nearly 100 euros you would think it would be more sturdy.