Carpisa Reviews 

We bought 6 pieces of Carpisa Luggage in Dubai about 3 years ago. Supposed to be warrantied however if you are not able to bring it to one of their locations they are of no help.
We moved back to the US and one of the handles snapped. It is a fairly simple repair and we have a local shop that can do the work. I emailed Carpisa and was told to bring it to them the next time we are in Europe. I asked if they could just mail me the handle and I will have someone here replace it, sorry not unless you want to buy it and pay to ship it.

Interesting that there is another review here from December where they did help someone in Australia. So apparently it is either on their whim if they will help or it depends on who answers your correspondence.

We will not buy anymore Carpisa for sure.

We purchased several Carpisa cases to replace some broken items that occurred during our holidays in 2018. We have used these items continuously since then and they have performed brilliantly. We recently needed a part replaced and the customer service team at Carpisa have gone above and beyond to supply the item even though they have no outlets in Australia. Well done Team Carpisa 👌🏼

One of the most useful customer services I experienced! I had a problem with the delivery, that was not even Carpisa's responsibility as the issue in communications/tracking were on the delivery company side. Nevertheless they managed, with incredible speed, to support me, give me guidance and even contact the delivery. Very pleased

I had a problem with my baggage bag that I bought it 5 years ago, and they replace it with new one under warranty.
Am so thankful for the customer service am talking about the Italian branch. Cause in my country Lebanon they don't provide warranty service.

After-sale support and customer service is fast and solution oriented. They immediately solve my problem.

Very kind Customer Service. They solved my issue in a very short time

two years ago I bought two excellent Carpisa GO TECH+ suitcases in the Pergine (TN) store. On a flight recently, I lost a wheel from one of the suitcases. So I ordered three wheels from Carpisa, one for the suitcase from which one was missing and two to keep them spare. Carpisa provided me with four complete wheels free of charge. Thanks Carpisa for the excellent after-sales service!

Amazing customer service!
I was travelling from Riga to Croatia and then to Greece. During the first part of my trip my luggage broke and I contacted the customer services asking if I can get any support in Thessaloniki. Carpisa responded in a day while I was still in Croatia. After my arrival to Greece I went straight to the shop which apparently was located in the city centre, 2 minutes away from my hotel. They exchanged my luggage without any charges. I am more than pleased with the service:) Thank you one more time, guys

I bought a Carpisa suitcase in Italy, in one of their shops. A small piece in the periscope handle broke some months later when being pushed down by hand. The suitcase had at the time been used two times. The piece broke in first half of 2020, in the early days of Covid-19 and everything closed, including Carpisa which replied at the time that their technical support was closed due to Covid-19. When contacting their technical support once again, but now in 2023 requesting a replacement part, I was directed to the nearest shop. Explaining that this option is just a no-go because I am living in Norway where there are no dealers, the reply is still from Carpisa: "assistance is only accessible through our official stores". How difficult can it be to put the broken 50gram piece into an envelope and send the replacement by mail? I have not asked for having the piece shipped free of charge nor have Carpisa been able to offer the piece, if I only paid for the item. I would have accepted to pay, but that has never been a topic. Instead they have suggested that I could have a local craftsman to make a replacement part. That has been attempted -3D printing has been checked. Cost was estimated to about 800 Euros. The suitcase was expensive, but not that expensive. I can now throw the suitcase away after being used twice. Divided on number of times used it is probably one of the most expensive suitcases in the world. The very ironic in the whole thing, Carpisa offers online buying of suitcases but apparently no online sales of spare parts. That can only be done in their own shops. My simple lesson learned "NEVER BUY CARPISA AGAIN", the company is a modern pirate with zero interest in their customers.

I was enterely satisfied about my experience. I had a trolley damaged and even if the guaranty was expired they provided to solve my problem in short times.

Last July while travelling in Italy, I had to buy a replacement travel case. My new purchase was called GoGreen from the company Carpisa. I travel excessively for work and regularly need to replace my luggage due to wheel damage, handle failures or just from regular airport handling. After 12 months the case is still in prime condition and I also have a replacement set of wheels (just in case I need to replace one or more) I’ll be in Italy again this month and will be upgrading my entire luggage to the Carpisa brand. Durable, Lightweight and Sustainable. You’ve got my vote. Thanks!

The wheel of our suitcase was broken during the travelling in January 2023. I went to the nearest CARPISA shop at Skopje City Mall. They told me that the request will be sent to the CARPISA in Italy and when they send back the wheel, I will be informed.

After waiting almost 3 months, I wrote an email to the CARPISA contact center.

Amaizing! For less than 10 day the wheel arrived in the shop and now is mounted on my suitcase.

Thanks a lot to CARPISA main office.

Do not got to this store for a suitcase or bag! I went in to by a suitcase and a they never told me anything about the return or exchange policy (while I was talking about refunding it if needed). didn’t ask me if I wanted the wheels on my hand luggage they just popped it on knowing I might of needed to return it. Two days later I went in to return it and they said “I can’t return something that has been used” I said “no one told me that, they never said do you want the wheels on or do you want to carry it nore does it said I can’t return something that’s been used” they never gave me a refund the instead suggested that I exchange it for something more expensive. They are money hungry and the manager was rude and didn’t want to hear what I had to say instead suggested that I pay more money for a bigger one? Never have I come into such rude, unpleasant contact with a store before and never again will I step foot inside. All they care about is selling the products not how the customers feel or how they are treated

I wanted to share my positive experience with your company and express my gratitude for your exceptional customer service. After my luggage was damaged during a flight from Paris to Skopje, the airline company was unable to help. However, when I reached out to Carpisa customer care online about the broken and damaged wheels, I was met with nothing but helpfulness and efficiency.

Despite my luggage no longer being covered by warranty, your team quickly found a solution and shipped the wheels to my home country. Miss Paola was especially helpful throughout the entire process and made sure that everything was taken care of.

As a result of this wonderful experience, I am happy to say that I will definitely be purchasing luggage from Carpisa again in the future. Your commitment to customer satisfaction is truly outstanding, and it is clear that your team truly cares about providing the best service possible.

Thank you again for all of your help, and keep up the great work!

I bought a nice suitcase in Rome a couple of years ago. However, when I tried to change the code of ths TSA lock, it broke. I contacted Carpisa about the issue, and they promised to give me a new one next time I went to Italy. I told them when I planned to go to my next trip, and which store I could visit, and they’ll give informations to this store.

When I visited this store today, in Florence, they would gladly give me a new lock, even for free! This is what I call good service, and I don’t hesitate to do another shop there another time. I’m very happy to get a new lock to my lovely suitcase, and thank’s a lot for your good support Carpisa!

Don’t do it, especially if you don’t live in Italy! 6 days! I spent 199 euros and the wheel broke after 6 days. Customer service said to contact the airlines! It never flew on an airplane! Their 10 year warranty means nothing. 6 days people! 6 days with no US solution. Don’t buy!

The luggage was great on my first trip.
On my second trip, the carry on suitcase wheel broke.
Carpisa advertises the feature that you can remove the wheels for storage. I removed the wheels to put one bag inside the other and, when I tried to put the wheels back on, one of them failed.
I contacted Carpisa as they advertise a 10 year warranty and was told that as a "courtesy" I could bring the suitcase in to the store and they "might be able to help as a courtesy". Bear in mind that they advertise a warranty, but in fact it is a "courtesy" if they feel like complying. I bought the suitcase in Italy, but I live in the USA, so there's no option of bringing luggage back to a store, especially as there's no guarantee that they will honor their supposed warranty.

Very prompt and helpful responses! Thank you

My experience was great I was satisfied by Carpisa.
Thank very much

Absolute disaster. I have been embarrassed to use carpisa go tech. The handles breaking too easily. Wheels rips off and the zipper just detached when I picked up my suitcase at the carousel. Haven’t been embarrassed with any other luggages before. I have fixed these issues multiple times and yet the same issues repeats. HONEST REVIEW, THIS SUITCASE IS A NIGHTMARE. I had never been this worried of using any other suitcases before this.

For you reply, Carpisa, you must know I am a frequent traveler and I have used severe other brands before carpisa. And no bags have let me down this embarrassing at airports. The service provided my your brand in dubai is even worse. I could send me pics if I have your contact

This is the latest update in 2023 sep. I have got a ripped wheel of the same suitcase, and I used this for just 4 trips ever since the last several fixing of the damaged wheels zipper handle. I have left it aside. I cannot deal with an unreliable luggage for suitcase. My money is wasted. It will be great if you can take this nightmare from me and pay me back half price the least or, at least take it for free.
Thanks