Carpisa Reviews 

Dear sirs
I would like to praise the staff of the CARPISA shop in via Montenapoleone, Milano for their excellent competence and good problem solving skills. I would say they are absolutely professional .

This website has been a great discovery , a big catalogue of products, affordable prices and fast delivery . I also have some questions and the customer service answered them without any problem .

Carpisa disappointed me greatly. The products are of low quality, the employees are rude, and they have a no return policy, They rejected to return what I bought from them as they said: "It is not possible to return in our store, we can just change it" which is completely unacceptable. I wouldn’t recommend shopping here.

My experience with online support from Carpisa is very satisfactory, response immediate and precise, very very helpless in details.

This summer we bought a mid sized suitcase in Milan, Italy at the Carpisa store to bring back home all the wonderful shopping we did in Italy. A gorgeous suitcase. On a trip back from India to Miami, the bag arrived but with one wheel missing. We were sad to see this happen. I reached out to the customer support team and told them if this issue and they immediately replied that they are happy to ship us extra wheels if we sent them a shipping label. A few weeks later we gave the wheels and our suitcase is brand new again. We were just wowed by the quick response and action from the team. Thank you very much!!

I had problems with the airline that destroyed my suitcase and in just two days, carpisa provided me with everything I needed so I could receive my refund. Excellent service, impeccable. Hopefully I have a carpisa suitcase! Thank you.

Had this Jeep Carpisa trolley, expencive but don't know why it smells so bad, i tried everything! It never stopped smell, and I saw other people have the same problem as well!
Had it as a gift so I don't want to ask for receipt to my gf's father.. don't know what to do.

PS: Also stop saying made in Italy when in every part of my trolley there's written MADE IN CHINA

PPS: I tried to get assistance from the official store where I took it but unfortunately nobody helped. Nowadays it still smells like the first day. I tried everything possible. Just the last I take from your company. Thanks

While I was in Italy, decided to buy gift for my wifey. gone to Carpisa and amazed with their high quality bags. Recommend eeryone to visit their shops. They are around the world

Why this big expensive luggage smells like someone is dead inside it?? Even after many time I washed it, perfume it, etcetera
Nothing possible to do. It's smells so bad that I don't want to put my clean clothes in it.
I never had this problem with any kind of luggage I bought before, even the cheapest ones. Please help me if you have any solutions?!

Bought with my friend 4 suitcases on Sardegna. Two big suitcases were in checked baggage when we were flying back. I received my Gotech suitcase with 1 wheel left, my friend received her suitcase with 2 wheels left.
Worst thing we cannot find anywhere to buy replacement.
So disappointing. These Carpisa Gotech suitcases did not survive 1 trip.

Worst company ever. The wheels on my suitcase lasted 2 trips before they broke. Now the company refuses to send new ones or respond to my emails. Instead of sending me two new wheels, I now have to throw the whole bag away, this company doesn't care about the environment.
I should have read all the reviews on Tripadvisor before buying the bag. Scam company

Great and fast assistance! Congratulations!

I bought a Trolley M - Rigido - Gotech Plus Italy. The lady in the shop PUSHED me to buy this item rather than others highlighting a 10-year warranty on the wheels.
I have used the suitcase three times. For two times I had very few things in the suitcase but the third I filled it regularly. The screw in one of the wheels soon was lost. I had to carry the suitcase with difficulties. I asked Carpisa to replace the wheels but they denied it telling me that the reason the wheel was damagaed is either I have used it inappropraitely or I have used it for a long time or I have not preserved properly, etc.. none of which clearly applies on my case. They suggested me to buy new wheels, which probably I will have to replace every couple of trips...
I am appalled by the misleading way they have sold me the suitcase. If you want to buy an item from this company, do not do it. They tell you that there is a warranty but in reality the warranty does not exist!

We have a two luggages from Carpisa:

1. A carry-on, that developed in time a problem to the telescopic handle. Meaning that it either wouldn’t go in fully. Or, it wouldn’t be able to make the 3 stops/ positions that it offers, but just 1. Here’s where the support of Carpisa really blew me away.

I am a very big supporter of the idea of 0 waste (or at least as few waste as possible). So I really take care of my stuff and don’t like to throw things away just because they are partly faulty. I’m trying to repair things and keep them in the loop for as long as possible. A bulky luggage cooking somewhere in a landfill, in the sun wasn’t a very nice image… So I checked online, on Amazon, eBay, AliBaba, etc., for a universal telescopic handle. Nothing. So I decided to contact Carpisa and ask them for a replacement part. I had no expectation. Yet, to my surprise, they said yes. It is true that I had to organize the courier on my own, from Italy (their headquarters) to Romania, but, luckily, Eurosender made it possible for 18 EUR and, overall, the effort was worth it. The piece arrived well, it fitted perfectly and now the luggage is alive again.

2. A checked-in luggage
We recently have been very unlucky to have a WizzAir flight take one of them to a different country than the one where we arrived. As a nice “gift”, when it finally did arrive to the destination, it had several injuries, including a missing wheel (glad that we took some spare ones when we bought it), and a broken handle. The Carpisa repair shop help us replace the handle from another luggage that was faulty and were very kind to also check for spare zippers (we are missing one), but they didn’t have those.

Overall, we are very happy with Carpisa and we’ll keep buying luggages from them. Carpisa’s values overlap ours, from sustainability, to protecting animals (turtles, in this case), so apart from their cool-looking colorful luggages, there was a conscious decision to buy their products. We were also happy with the two-year warranty, which, btw, depending on the person working in their repair shops, might or might not depend on still having the receipt. To make sure we didn’t loose the receipt, we’re keeping it the luggage, behind the covering cloth, a place we never actually need to reach. We have the luggages already for some years. We bought them back in 2019 and we are very happy with them.

Carpisa, I can only recommend, I have always looked forward to going on holiday to Italy to buy Carpisa. now I have ordered via the web and I am extremely happy with the service, the help and the products. looking forward to making another online order. Carpisa , thanks for being you. wish you lots of happy customers and looking forward to the next pieces I buy.
Thanks again to the whole team
Best regard
Renata

Excellent relationship with customers, quick and up-to-date responses in communication via e-mails. Due to an accident with luggage at the airport, I needed a statement from the manufacturer that the bag could not be repaired. They answered in a few hours. The goods are of course great. All in all, I am very satisfied.

Great Customer Care!

We bought 2 bags from a shop in Bologna, Italy, last February.
Both bags used rarely.
In a recent trip the handle of one of the bags was torn.
I contacted the online support, sent pictures, explained that I do not have the receipt anymore and received the answer that it is a result of misuse and I should contact a local craftsman to fix it "for adequate compensation".

I am from Armenia and was ordering the first time. I loved it. Hope you will never change your quality.

Hi,
I just purchased a new suitcase in Milan, Italy and needed instructions for setting the lock. I'll be traveling home in the next week so I needed to sort it out. I emailed Carpisa asking for help. I received a response immediately with instructions.
I am totally impressed. Thank you for your superior service.
Catherine B.