I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We did not receive a complete order ,we are missing passenger side back up lite !! Our Oder # is CPX262502132769669 we received 3 boxes instead of 4 however the quality of the taillights are superb! H... See more
Company replied
The package was delivered to to the wrong address. Also the brake pads for the front of the 2016 dodge gran caravan, also haven't received the front rotors on day promised, that's what I need most, n... See more
Company replied
The ordering process was simple. The price was reasonable however, the delivery date promised was 9/9 and it didn't arrive until 9/11 and 9/12 at 3:30am Est. Two separate shipments and when your ha... See more
Company replied
Company details
About CarParts.com
Written by the company
For Every Ride. For Every Road.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
Over 1.5 million parts, and a way to find yours
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
The parts you need, hassle-free
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Fast delivery, close to home
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Shopping with confidence
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
What we stand for
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Our promise
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.
Brands and services
CarParts+
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
CarParts Euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
JC Whitney Performance Hub
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
DIY Repair Guides
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Interactive Garage
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Product Protection
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
CarParts.com Mastercard®
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
Need help? We'd rather fix it than read about it.
- Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)
- Contact Us carparts.com/help-center/contact-us
- Chat with Spark carparts.com/chat
- Track an order carparts.com/myaccount/trackorder
- Start a return carparts.com/returns
- Manage Account carparts.com/myaccount
- Retrieve my cart carparts.com/cart/getquote
Shop on-the-go
- Appstore apps.apple.com/us/app/carparts-com/id6450888440
- Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customer
Follow Us
For the latest updates from CarPartscom:
- Instagram instagram.com/carpartscom
- Facebook facebook.com/carpartscom
- Tiktok tiktok.com/@carpartscom
- LinkedIn linkedin.com/company/carparts-com
- Youtube youtube.com/@CarPartscomOfficial
Contact info
United States
- feedback@carparts.com
- www.carparts.com
3.7
Average
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only ordered because was going to get…
Only ordered because was going to get my part the 18th now it's gonna be the 20th that's 5 days not 2 I'm broke down this ridiculous could have got somewhere else faster and didn't get the email till today they are liers do not order from them....
17 September 2026
Reply from CarParts.com
Hi William! We're sorry your order didn't arrive by the date you were given. We know how frustrating it is to be left waiting, especially when you're counting on a part to get your vehicle back on the road. We'd like to look into this for you. Please reach out to us via the chat on our website with your order number so our team can check the status and get this resolved.
Very happy with CarParts .com They had…
Very happy with CarParts .com They had the exact part that I needed, with fast delivery very satisfied. I'll be able to complete my project.
12 September 2026
Received both parts in a timely manner…
Received both parts in a timely manner , one came one day and the other the next day , parts look extremely good , waiting to take others out before Installing the new ones , if fit like supposed to will be very happy !
10 September 2026
Reply from CarParts.com
Hi Tamela! We're sorry your package didn't arrive. We understand how frustrating it can be when you're counting on a part to keep things moving. Please reach out to us via the chat on our website with your order number so our team can look into the shipment with the carrier and help get this resolved.
Parts arrived on time
The parts are accurate and arrived on time and on the day that they were expected
12 September 2026
Car Parts.com had the part I needed…
Car Parts.com had the part I needed when other sites showed the part was no longer available. Car Parts.com showed that the part fit my application and it is a perfect match at a great price.
10 September 2026
Reply from CarParts.com
Hi Charles! We're sorry to hear your door handle never arrived. We know how frustrating it is to be waiting on a part you need. Please connect with us through the chat on our website and provide your order number so our team can check with the carrier and help find a resolution.
Reply from CarParts.com
Hi Teresa! For quicker assistance, kindly email our customer service team at customerservice@carparts.com with your order details. They'll help resolve this as soon as possible. Thank you for your patience.
Parts arrived and work
Parts arrived and work. Shipping was slower than promised. This has happened twice.
Prices are great.
8 September 2026
Reply from CarParts.com
We appreciate your feedback, Al, and we're glad the parts work! We do acknowledge your shipping concerns. Rest assured we'll work to improve our delivery times. Thank you!
The part came fast
The part came fast
But it had inadequate instructions.
Less than bare minimum.
16 September 2026
Reply from CarParts.com
Hi Irvin! We're sorry this part didn't fit your vehicle correctly. Please reach out via the chat on our website with your order number so our team can help you get the right one or process a return.
Good 👍🏿 fine 😊👍🏿
17 September 2026
I need to return ,spark plugs they are…
I need to return ,spark plugs they are the wrong size ,I lost my tracking g number to start ,a return, can you help me.
16 September 2026
Unprompted review
Fits and doesnt shake or move but had…
Fits and doesnt shake or move but had to cut a slot for the driver side grill to make it fit for the hood latch to work on the pre LCI model.
17 September 2026
Reply from CarParts.com
We appreciate your feedback and are sorry to hear about the modification needed for the hood latch. Rest assured we're always working to improve our products and will consider your experience for future designs.
The representative was friendly and…
The representative was friendly and professional understanding what I needed
17 September 2026
The car repair was under a serious time…
The car repair was under a serious time constraint. I bout the part because it was to be shipped and at my site by 2 days or Friday the 18th.
After check out, the delivery date changed the next day on Saturday.
This bait and switch caused me and the customer hundreds of extra dollars.
I cannot trust this company any more, and will look elsewhere for future purchases
17 September 2026
Reply from CarParts.com
We appreciate you sharing your experience regarding the delivery date change and the impact it had on your repair timeline and costs, Mark. We understand how crucial timely deliveries are, especially under tight constraints, and we regret that the updated shipping information caused such significant inconvenience. We are reviewing our processes to prevent such discrepancies in the future.
Reply from CarParts.com
Hi Demetrius! We're sorry to hear your item arrived defective. That's disappointing to see, especially after waiting on a part you need. We'd like to make this right. Please reach out to us via the chat on our website with your order number and photos of the damage so our team can process a replacement or refund.
The part was instocked and shipped on a…
The part was instocked and shipped on a late Friday afternoon. When others would had waited till the following Monday.
12 September 2026
Parts received are excellent
Parts received are excellent. Ordered three parts one part still to arrive. Should be here tomorrow.
12 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.