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CarParts.com Reviews 

14,338
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,098 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store is very easy to navigate when searching for specific automotive components. People also appreciate the straightforward ordering procedures, excellent pricing, and discovering replacement items that match their vehicles perfectly. However, some customers also noted frustrating delivery delays, with shipments frequently arriving much later than originally promised dates. Others experienced significant issues receiving incorrect or incomplete packages, which created unnecessary setbacks during their ongoing vehicle repairs. A few buyers felt disappointed by unexpected extra shipping fees and careless handling from the courier services used.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences vary significantly among... See more

Order

Customers consistently note ambiguous experiences with order processes. While many reviewers found the online... See more

Price

Clients share positive opinions on price, highlighting that costs are affordable and competitive compared to... See more

Quality

People report ambiguous experiences with quality, showcasing a wide split in customer feedback. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.

Rated 3 out of 5 stars

We did not receive a complete order ,we are missing passenger side back up lite !! Our Oder # is CPX262502132769669 we received 3 boxes instead of 4 however the quality of the taillights are superb! H... See more

Company replied

Rated 3 out of 5 stars

The package was delivered to to the wrong address. Also the brake pads for the front of the 2016 dodge gran caravan, also haven't received the front rotors on day promised, that's what I need most, n... See more

Company replied

Rated 3 out of 5 stars

The ordering process was simple. The price was reasonable however, the delivery date promised was 9/9 and it didn't arrive until 9/11 and 9/12 at 3:30am Est. Two separate shipments and when your ha... See more

Company replied


Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Parts Market
  4. Car Accessories Store
  5. Truck Parts Supplier

About CarParts.com

Written by the company

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For Every Ride. For Every Road.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
Over 1.5 million parts, and a way to find yours
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
The parts you need, hassle-free
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
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Fast delivery, close to home
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Shopping with confidence
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
What we stand for
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Our promise
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.

Brands and services
CarParts+
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
CarParts Euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
JC Whitney Performance Hub
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
DIY Repair Guides
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Interactive Garage
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Product Protection
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
CarParts.com Mastercard®
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard

Need help? We'd rather fix it than read about it.
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Contact info

3.7

Average

TrustScore 3.5 out of 5

14K reviews

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3.7

All reviews

(14,338)

7,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfied customer

I ordered headlight Assemblies for both sides of a Subaru outback and received them in a timely manner. When I opened the 2 well packed boxes I realized I ordered the wrong ones, totally my fault. I reordered the correct one and they both arrived in perfect condition, well packed and timely. Got them both installed and working fine. I had put a request to send back the ones I ordered wrong and got a timely RMA to return. Great service and the lights looked new. The price was very reasonable and I will use them for future purchases!

19 August 2026
Rated 1 out of 5 stars

What a joke

Complete lie on the delivery date with no F's given on the trouble on my end, if I would have known I would have expedited the delivery or went with another company altogether!!!

16 September 2026
CarParts.com logo

Reply from CarParts.com

Hey Nichole! We're sorry your order was delayed beyond the expected delivery date. We know how frustrating it can be to wait for a part you need. Please connect with us through the chat on our website and provide your order number so our team can check the latest status and assist with next steps.

Rated 3 out of 5 stars

New starter squeals when starting

Shipping was fast and the price was good but I am not satisfied with the starter. It is working but has been making a squealing sound since the first start. The noise is embarrassing as everyone turns to look at the car when it starts and I am afraid to drive out of town for rear that it is going to fail at any moment.

8 August 2026
Rated 1 out of 5 stars

I ordered six different pieces and…

I ordered six different pieces and every day I get that it's been delivered then I get it'll be delivered and I'm going on 3 days after the delivery date still only received two pieces and it doesn't even look like what I ordered not even sure if it's going to fit can't really check because I need the other pieces

12 September 2026
CarParts.com logo

Reply from CarParts.com

Hi Michael! We're sorry your parts didn't arrive by the date you were given. We understand how frustrating it is to be left waiting, especially when you're counting on them to get your vehicle back on the road. Please reach out to us via the chat on our website with your order number so our team can check the status and help get this resolved.

Rated 2 out of 5 stars

I order two Parts

I order two Parts. One to come in on Sept 16 and one on Sept 17... it's the 17th and I still have not got the one that was being send for the 16th... you took money but I id not receive the fuel pump....I can fix truck with out both parts. Please contract me about this ....I want to know why.... no fuel.pump. John Golec

15 September 2026
CarParts.com logo

Reply from CarParts.com

Hi John! Thank you for letting us know part of your order didn't make it. Please connect with us through the chat on our website with your order number so our team can locate the missing item and get it sent out.

Rated 5 out of 5 stars

My go-to for my 1981 BMW 320i

It's already crazy trying to find parts for a BMW E21 3-Series. First of all, this is the first ever 3 Series. Second of all, no one really remembers it, because the E30 overshadowed this model, and you hardly ever seen them anymore.

Knowing carparts.com has what I need to get my car running will always be a plus. Also, friendly and prompt customer service, and very reasonable prices. Strongly recommend!

12 September 2026
Rated 5 out of 5 stars

Well done all around

The site is easy to navigate and the search function works well. Orders ship fast. I will definitely continue bringing my business here.

17 September 2026
Rated 5 out of 5 stars

Easy order.

Website laid out in a clear, easy-to-navigate manner and the after-order confirmation and shipping information was provided in a timely manner. Five stars…

17 September 2026
Rated 1 out of 5 stars

Still haven't gotten my product yet

Still haven't gotten my product yet. Said I will receive it Monday or Tuesday this past week and have not had anything come yet

12 September 2026
CarParts.com logo

Reply from CarParts.com

Hi George! We're sorry your order was delayed beyond the expected delivery date. We know how frustrating it can be to wait for a part you need. Please connect with us through the chat on our website and provide your order number so our team can check the latest status and assist with next steps.

Rated 3 out of 5 stars

Well if you want a cheaper part and if…

Well if you want a cheaper part and if you don't want to wait the place is great. Take for example my transfer case motor they're $99 there and at my local auto parts shop they are $113 what's the difference the $113 is a lifetime guarantee the 99 is 1 year. Plus, it takes them forever to ship something not actually get it through the mail but to get it to the post office or to the pickup place I think every time I've ordered here it was 4 days before they ship it out after they get your money. Seems a bit ridiculous.

11 September 2026
Rated 1 out of 5 stars

Didn’t get here the day I

Didn’t get here the day I
needed it to

12 September 2026
CarParts.com logo

Reply from CarParts.com

We're sorry your order didn't arrive by the date you were given. We know how frustrating it is to be left waiting, especially when you're counting on a part to get your vehicle back on the road. We'd like to look into this for you. Please reach out to us via the chat on our website with your order number so our team can check the status and get this resolved.

Rated 1 out of 5 stars

Shipping not as expected.

The parts were ordered based on the estimated delivery date of 9/18. As of today, 9/17, one of the parts hasn't even shipped yet and the other two are scheduled for 9/19 and 9/21.

16 September 2026
CarParts.com logo

Reply from CarParts.com

Hi Toni! We're sorry the delivery date changed after you placed your order. We understand how that feels misleading, especially when it factors into your decision to buy. Please reach out to us via the chat on our website with your order number so our team can look into what happened.

Rated 5 out of 5 stars

I found that the customer service…

The only problem that I had with this site was, I could not cancel my order probably because I didn’t make an account prior to ordering the item. Once the item was delivered, I was able to return it. I found that the customer service representative I spoke with was very understanding and very knowledgeable. I purchased the item that I needed for my vehicle and realize that it was the wrong item before I received it. So I need to return it and they told me that was no problem. I’d get a full refund and I can return the item.

11 September 2026

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