Very pleased with the service I got from the insurance company, it did seem a little complex to simply stop insurance on my previous bike & transfer it onto my new bike. I had to cancel my old policy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to a lovely man today called Zee I was discussing a renewal quote after I was written to by my existing insurance company. Although Zee could not match my renewal quote I found him very ple... See more
Company replied
Having gone through the process, I took out insurance with Carole Nash for my new motor bike which developed a serious oil leak and was changed for another bike entirely, and then insured, anew. My ex... See more
Company replied
Used carol Nash for years now always a good experience with hassle free service . Amazing helpful staff competitive price all in one place . Now not just bikes but cars vans home etc
Company replied
Company details
Written by the company
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- 0333 005 1124
- www.carolenash.com
4.2
Great
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us a review!
We're delighted to hear that you experienced very good service with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Easy to arrange
Easy to arrange, just as i required. Been with you berore quite a few years ago
24 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for taking the time to leave us a review!
We're delighted to welcome you back after a few years, and we're so glad to hear that arranging everything was quick, easy, and met your exact requirements.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Good customer service
16 July 2026
Reply from Carole Nash Insurance Ltd
Many thanks for taking the time to leave us a review. We're delighted to hear that you received a high standard of service from our team and had a positive experience.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Good Service
Despite my model of bike not showing on your system, which surprised me, your agent was able to get me a quote.
23 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to post a review about your experience. We are glad to hear that our team member was resourceful enough to find the details for you. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
VERY STRESSFUL EXPERIENCE
Took me 3 days to get sorted. Promised to call me back over 6 times but never did! wrong information provided. changed policy schedules without consultation. Did not listen to me...or seemed to have problems with the English language! Gave conflicting quotations, one being 10,500 Pounds! VERY STRESSFUL EXPERIENCE.
20 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for sharing your concerns with us. I understand how frustrating it must have been to experience delays, inconsistent information, and changes to your policy without prior consultation. I apologise for the inconvenience and stress this has caused.
Please know that your feedback is important to us, and we are committed to addressing these issues promptly. If you could please contact us via the link below and start a live chat, one of our team will assist you:
www.carolenash.com/contact-us
Kind regards,
Darren @ Carole Nash Insurance
Staff were really friendly and helpful…
Staff were really friendly and helpful all the way through.
16 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your kind 5 star review! We're delighted to hear that you found our team friendly and helpful throughout the process. Providing excellent customer service is something we take great pride in, so your feedback means a lot to us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you so much for the positive feedback! We're delighted to hear that you had such a smooth and easy experience with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Very easy to organise and great value.
18 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic review! We're delighted to hear you found arranging your insurance quick and easy and that you felt it offered great value. We really appreciate your feedback and thank you for choosing us. We look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Reply from Carole Nash Insurance Ltd
Thank you so much for taking the time to share your review!
We are delighted to hear that you found our service so helpful!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Great Agent on the line
Great Agent on the line. Really helpful made everything easy to understand with no pressure at all!!
11 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for taking the time to share your review!
We are delighted to hear about your experience! It's fantastic to know that our agent was so helpful, made everything easy to understand, and gave you a comfortable, no pressure environment to arrange your cover.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Efficient Process - Great Price
Carole Nash provided a quote at 50% of last year's premium for a policy provided by Aviva. The interface to the online account management system is easy, can be done online on my PC without needing yet ANOTHER app on my phone.
21 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave your feedback!
We're happy to hear that you were pleased with the value of your policy and that your premium was significantly lower than the previous year.
It's also great to know that you found our online account management system easy to use and appreciated being able to manage your policy on your PC without needing an additional app.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Carole Nash Insurance
AVOID!!
Been with the company for 2 years. Tried to change my car details and they’re wanting an additional £150 a year - rang to see if they could do it cheaper (given online quotes for other companies were roughly the same as what I’m paying now). No deal. £150 more. I asked how much to cancel - £64 (even though their live chat quoted just £50) - now I’ve had a demand for the full remaing amount - but at no point DID I AUTHORISE A CANCELLATION!! Be glad to move elsewhere. Customer service is awful
21 July 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for reaching out and sharing your concerns. I’m sorry to hear about the difficulties you’ve experienced with changing your car details and the charges involved. I understand this has been frustrating, especially regarding the cancellation fees and the demand for the full remaining amount without your authorisation.
To help resolve this, we’d like to take a closer look at your account and understand why the cancellation fee you were charged is different from what was initially quoted, as well as clarify the situation regarding the cancellation. If you could please contact us via the link below and start a live chat, one of our team will assist you:
www.carolenash.com/contact-us
Kind regards,
Darren @ Carole Nash Insurance
Very helpful assistant didn’t rush &…
Very helpful assistant didn’t rush & answered all my questions
21 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for leaving such a wonderful review!
We are thrilled to hear that our team member took the time to answer all of your questions thoroughly without making you feel rushed. It’s great to know you had such a positive experience.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you so much for your review!
We’re thrilled to hear that everything is sorted for another year and that you've chosen to stay with us. We truly appreciate your continued trust and look forward to looking after you for the year ahead!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
pretty good
pretty good, been with them over a year now, no complaints. service is upto scratch and staff are helpful
14 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for taking the time to share your review!
We are delighted to hear that you've had a great experience with us over the past year and that you have no complaints. Knowing that our service is up to scratch and that our staff have been helpful to you over the long term means a lot to us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Very easy to sort my insurance
14 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your review! We're pleased to hear that you found it easy to arrange your insurance. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Reply from Carole Nash Insurance Ltd
Thank you for your review! We're pleased to hear that you found the application process easy. We appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
I’ve been a customer for 30 years with…
I’ve been a customer for 30 years with no claims but not any more. I had an appalling experience.
Phoning you is a dire experience and you don’t respond to emails. My worst customer service experience in the last 5 years, including bt
14 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for being a loyal customer for the past 30 years. I’m truly sorry to hear about the difficulties you’ve experienced recently when trying to get in touch with us. This is certainly not the level of service we aim to provide, and I understand how frustrating this must have been for you.
Upon reviewing the policy I can see that a complaint was logged and has since been resolved. Should you not be happy with the resolution of the complaint, please refer to the next steps section of the correspondence that the complaints team sent to you.
Kind regards,
Darren @ Carole Nash Insurance
New Policy
From the initial invite and getting the quote and setting up a multi-bike policy the platform was easy use.
21 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic review! We're delighted to hear that, from receiving your invitation to getting your quote and setting up your multi-bike policy, you found the platform easy to use. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Competitive and easy process from start…
Competitive and easy process from start to finish
21 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your great review! We're delighted to hear that you found our process easy from start to finish and that you were happy with our competitive pricing.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.