Very pleased with the service I got from the insurance company, it did seem a little complex to simply stop insurance on my previous bike & transfer it onto my new bike. I had to cancel my old policy... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Having gone through the process, I took out insurance with Carole Nash for my new motor bike which developed a serious oil leak and was changed for another bike entirely, and then insured, anew. My ex... See more
Company replied
I spoke to a lovely man today called Zee I was discussing a renewal quote after I was written to by my existing insurance company. Although Zee could not match my renewal quote I found him very ple... See more
Company replied
Excellent price for my multi bike cover the customer service lady absolutely fantastic got me the best deal on my BMW and my classic Kawasaki GPZ the total cost was £174 cheaper than who I was with. H... See more
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Company details
Written by the company
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- 0333 005 1124
- www.carolenash.com
4.2
Great
31K reviews
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they know whats all about,
19 April 2026
Reply from Carole Nash Insurance Ltd
Thank you for your review and feedback! We're pleased to hear that you feel confident in our knowledge and expertise. Our aim is to provide our customers with clear, helpful advice and a service they can rely on.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Good person to talk to explained…
Good person to talk to explained everything very helpful and reasonable price
4 August 2026
Reply from Carole Nash Insurance Ltd
Thank you for your review.
We're delighted to hear that you had a positive experience and found our team member helpful, informative, and easy to talk to. It's great to know that everything was explained clearly and that you were happy with the price offered.
We really appreciate your feedback and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Carole Nash Insurance.
Didnt cancel policy they were told to cancel
Phoned them up 3 weeks ago to get quote for new bike. Told me they couldnt quote for my new bike so asked if any other insurers would. Yes they could get another insurer to quote. Came back with price near double what i had just paid for a multi bike policy with them. Told the rep that wont be insuring with them as of the 27th of july and cancel policy as of that date as i will be picking up new bike on that date and have a cheaper quote with bike sure for less than they were charging for multi bike. Just phoned them to make sure i wasnt still insured for 2 bikes i dont own and they said i was. Asked why old policy hadnt been cancelled as requested and was told the person i spoke to couldnt cancel a policy. Person i spoke to this time comfirmed the conversation but they refuse to back date the cancellation even though it was their mistake and i wasnt informed i would have to contact their cancellation dept. No it is not my issue, it is your issue that it wasnt cancelled. You were told when i phoned to cancel it. You made no comment about passing me to cancellation dept or that you couldnt cancel it as of the 27th july. Just paid for a weeks insurance for 2 bikes i no longer own. Disgusting treatment. Have now raised a complaint, wonder if i need to speak to God almighty to ensure the complaint has been raised and gone to the right departmemt.
3 August 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for getting in touch and sharing your concerns. I’m sorry to hear that the quote you received for your new bike was significantly higher and that this has impacted your decision about your insurance.
We always aim to offer competitive pricing and excellent service, so I’m disappointed that we could not meet your expectations this time.
Our complaints team will be in touch once they have reviewed and investigated your concerns.
Kind regards,
Michelle @ Carole Nash Insurance
The big one..
The big one... they answer the phone in person ! And the person taking your call is is knowledgeable helpful and constructive. How you want your insurance agent to be, excellent.
29 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for leaving such a fantastic review!
Hearing that our team delivered the exact standard of service you expect from your insurance agent means the world to us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Excellent service as always
Excellent service as always , the Customer Service representative was exceptionally knowledgable
26 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for leaving us a review.
We're thrilled to hear you received excellent service as always, and that our representative was exceptionally knowledgeable!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Renewal Classic Motorcycles
I love talking with someone and not a machine..... Ask for Judy she will sort you out for your renewal excellent job she did for me.
1 August 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for leaving us a review.
We're thrilled to hear you enjoyed talking to a real person and that Judy sorted out your renewal!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Adviser sorted my classic motorcycle…
Adviser sorted my classic motorcycle insurance on the phone, took the time to explain everything and made sure all the details had come through to my email before finishing the call
31 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for taking the time to leave us a review.
We're thrilled to hear our adviser took the time to explain everything clearly and made sure your details arrived in your inbox before finishing the call. Giving you clear, reliable support for your classic motorcycle really makes our day!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you so much for leaving us a review.
We're thrilled to hear you had a simple and straightforward process! Keeping things easy and hassle-free for you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
If I didn't think you were any good I…
If I didn't think you were any good I wouldn't have stopped with you for over 20 years
Price may be a little bit more expensive but service and stuff are excellent
1 August 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for leaving us your review.
We're thrilled to hear you've stayed with us for over 20 years! We really appreciate your loyalty. It's wonderful to know our excellent service and staff make it all worth it for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
No long wait for an advisor. Very helpful and informative about the product. Great price too.
Got through to a real person quickly. They were very friendly and helpful. Listened to needs .
Great price and easy to deal with.
31 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for your feedback.
We're glad you spoke to a real person quickly! It's great to hear our team was friendly, helpful, and listened to your needs. We're also delighted you got a great price and found us easy to deal with.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Helpful efficient representative
30 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for taking the time to leave us your review.
We're delighted to hear you had such a helpful and efficient experience with our team.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Very quick and straightforward…
Very quick and straightforward questions, good price for 3 bikes
31 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for your great feedback!
We are delighted to hear that you found the process quick and straightforward, and that you were happy with the price for your three bikes.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thanks for your 5 star review and feedback! It's great to hear you found the premium offered was reasonable!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Fantastic service
Fantastic service, friendly staff & very helpful indeed... best around i would say... thank you again
31 July 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for your wonderful 5 star review! We're delighted to hear that you received fantastic service and found our team to be friendly and helpful. Your kind words and recommendation mean a great deal to us, and we'll be sure to share your feedback with the team.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Had bike Car and Van insurance with…
Had bike Car and Van insurance with carol nash over the years and always gone back to them.. good decent service. Just what you pay for I suppose.. Mark
31 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your 5 star review and for your continued support over the years. We're delighted to have been able to help with your bike, car, and van insurance, and it's great to know you've chosen to come back to us time and again.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Had a specific need for a historic…
Had a specific need for a historic vehicle. James took care to ensure I got the solution that best fitted my circumstances. Not a short phone call - but solution is ideal.
29 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic review! We're delighted to hear that James took the time to understand your specific requirements and helped find a solution that was the right fit for your historic vehicle.
We appreciate that some insurance needs require a little more time and care, and it's great to know that James provided a thorough and helpful service to ensure you received the ideal cover for your circumstances. We'll be sure to pass on your kind feedback to him.
Thank you for choosing us, and we hope you enjoy your historic vehicle with the confidence that you have the right cover in place.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Carole Nash Insurance.
Renewing my Insurance
I was disappointed that my quote had increased again despite being a loyal customer. I will not renew next year if this continues.
29 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for sharing your concerns with us. I completely understand how frustrating it can be to see your quote increase, especially as a loyal customer. Please know that we truly value your loyalty and want to do everything we can to keep your business.
As a broker, at every renewal, we’ll search the panel of insurers, and we always do our best to offer you the most suitable quote, whether that is from your current insurer or a different one, if they are cheaper.
If you have any questions in the future, please let us know.
Kind regards,
Michelle @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for your review! We're delighted to hear you found our service easy to use and the information provided helpful.
We appreciate your feedback and are pleased we could make the process straightforward and informative. Thank you for choosing us, and we look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
The staff that I had contact with were…
The staff that I had contact with were first class, but they are hamstrung by a ridiculously complex and unpredictable IT system, I still can’t access the online account that I neither want or need but seems to be the only way that the system works.
30 July 2026
Reply from Carole Nash Insurance Ltd
Thank you for your kind words about our staff. We truly appreciate your feedback and understand your frustration with the complexity of our online account system. I can confirm that your case has been logged with our IT department to resolve.
If accessing the online account is proving difficult and you don't find it necessary, please let us know how we can assist you directly to ensure you have all the support you need without any hassle.
Thank you for your patience and understanding.
Kind regards,
Michelle @ Carole Nash Insurance
The agent was very helpful in finding…
The agent was very helpful in finding the best price for the policy which best suited my needs
23 July 2026
Reply from Carole Nash Insurance Ltd
Thanks so much for taking the time to leave us a review. We're thrilled our team helped you find the right policy at a great price! Making sure you get cover that fits your needs is what we're all about.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
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