Very pleased with the service I got from the insurance company, it did seem a little complex to simply stop insurance on my previous bike & transfer it onto my new bike. I had to cancel my old policy... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having gone through the process, I took out insurance with Carole Nash for my new motor bike which developed a serious oil leak and was changed for another bike entirely, and then insured, anew. My ex... See more
Company replied
I spoke to a lovely man today called Zee I was discussing a renewal quote after I was written to by my existing insurance company. Although Zee could not match my renewal quote I found him very ple... See more
Company replied
Excellent price for my multi bike cover the customer service lady absolutely fantastic got me the best deal on my BMW and my classic Kawasaki GPZ the total cost was £174 cheaper than who I was with. H... See more
Company replied
Company details
Written by the company
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- 0333 005 1124
- www.carolenash.com
4.2
Great
31K reviews
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The person we spoke to
The person we spoke to, Frieda I believe was her name, was exceptionally helpful and informative and a pleasure to speak to.
8 August 2026
Reply from Carole Nash Insurance Ltd
We appreciate you taking a moment to leave this lovely feedback. It is wonderful to hear that Frieda looked after you so brilliantly, bringing an exceptionally supportive and knowledgeable approach to ensure you received all the right information during a thoroughly pleasant interaction. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
A real person on the phone who you…
A real person on the phone who you could understand made things simple and was very helpful
15 August 2026
Reply from Carole Nash Insurance Ltd
We appreciate you taking a moment to leave this lovely feedback. It is wonderful to hear that our telephone representative looked after you so brilliantly, bringing the clear communication and supportive approach needed to ensure everything felt completely simple and stress-free. Knowing you enjoyed the benefits of a helpful conversation with a real person means a great deal to our team.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Customer Service operator very polite…
Customer Service operator very polite and knowledgeable
8 August 2026
Reply from Carole Nash Insurance Ltd
We appreciate you taking a moment to leave this rating today. It is wonderful to hear that our telephone representative looked after you so brilliantly, combining a thoroughly courteous manner with an exceptionally well-informed approach to handle your requirements. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Renewal process utterly painful - left CN
-Couldn't login to their web portal to administer my insurance (we don't recognise your email)
- Website chatbot atrocious, after answering all questions it just stopped responding
- When you call there's a horrible robovoice taking you through a gazillion menus
- Fairly challenging phone call once I did get through to someone who insists they sent me the renewal price (they didn't!)
- And finally the responses on this website along tell a story.... "we're sorry we couldn't help. give us a shout if you still need us". How can people get in touch if you don't even leave an email address for feedback or complaints?
Ironically the renewal price which I managed to coax out of the person I spoke to was perfectly acceptable but companies that use terrible AI chatbots and make the customer experience need to jog on.
Cancelled policy, won't be back!
15 August 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
We appreciate you taking the time to leave such detailed feedback.
While we're pleased to hear that the renewal premium offered was competitive, we're sorry that the overall experience left you feeling frustrated.
We understand your concerns regarding access to the customer portal, your experience using the chatbot, and the time taken to navigate our telephone system. We're also sorry to hear that there was confusion regarding your renewal information, as well as the impression left by our responses on review platforms.
We appreciate you highlighting both the positive and negative aspects of your experience and are disappointed to hear that these issues led you to cancel your policy.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.carolenash.com/contact-us
Thank you for sharing your comments with us.
Kind regards
Chelsea @ Carole Nash Insurance
Very good ive been with Carol Nash for…
Very good ive been with Carol Nash for a while and very helpful
13 August 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for your wonderful loyalty over the years, and for taking the time to share this review. We are absolutely delighted to know that you are thoroughly pleased with your experience and that our team has consistently looked after you with such helpful support whenever you need us.
We truly appreciate your ongoing business and look forward to keeping you protected well into the future. If you have any questions or need any assistance, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Efficient and comprehensive service
Efficient and comprehensive service
Provided a good price with well-explained policies and support.
4 August 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking a moment to leave this review. It is wonderful to hear that our team delivered such an efficient and thorough service, combining comprehensive protection with a fantastic price for your budget.
We are also delighted that our policies were explained with complete clarity, ensuring you felt fully supported throughout the entire process. If you have any questions or need any further assistance, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for your review. We’re really pleased to hear you received great customer service.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
There were to many questions not all…
There were to many questions not all were relevant to insure a classic motorcycle
14 August 2026
Reply from Carole Nash Insurance Ltd
Thank you for your feedback. We’re sorry to hear you found some of the questions unnecessary or not relevant to insuring your classic motorcycle. We appreciate you taking the time to share this.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave a review. We're sorry to hear that you found the experience stressful. We understand how important it is for things to be straightforward and hassle-free, and we're disappointed that we didn't meet your expectations on this occasion.
If there's anything specific you'd like to discuss about your experience, we'd welcome the opportunity to learn more and see how we can help.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.carolenash.com/contact-us
Please don't hesitate to get in touch with our team.
Kind regards
Chelsea @ Carole Nash Insurance
Helpful and straight forward
6 August 2026
Reply from Carole Nash Insurance Ltd
Thank you for your positive feedback!
We’re pleased to hear that you found our service helpful and straightforward.
We really appreciate you taking the time to share your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for your feedback! We’re pleased to hear you found the process easy and quick. We really appreciate you taking the time to share your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Carole Nash Insurance.
really helpful
10 August 2026
Reply from Carole Nash Insurance Ltd
Thank you for your lovely feedback! We’re really pleased to hear you found our team helpful. We appreciate you taking the time to share your experience!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Carole Nash Insurance.
First rate service and reduced payment
First rate service and for the second year in a row was able to pay less for my cover
12 August 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us a review. We’re delighted to hear that you received first-rate service and were able to pay less for your cover for the second year in a row. We really appreciate your continued support and positive feedback.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Carole Nash Insurance
I’ve just answered that.
11 August 2026
Reply from Carole Nash Insurance Ltd
Thank you for your response. If there's anything else you need or if you have any more questions, please let us know!
Kind regards,
Michelle @ Carole Nash Insurance
Wanted to renew existing policy but…
Wanted to renew existing policy but couldn't do it at last minute online.
9 August 2026
Reply from Carole Nash Insurance Ltd
I’m sorry you had trouble renewing your policy online at the last minute. I understand how frustrating that must have been. If you still need help with your renewal or have any questions, please let us know.
Kind regards,
Michelle @ Carole Nash Insurance
Normally you send me an insurance quote…
Normally you send me an insurance quote then you automatically take the money out ? This time you sent the quote and let my insurance run out without any communication, then suddenly you don’t do 6 wheel policies 7 days after it ran out? So I had to insure the bikes and the car separately which in turn cost me nearly £250 more , am I happy, I don’t think so
5 August 2026
Reply from Carole Nash Insurance Ltd
I apologize for the inconvenience and frustration this situation has caused. We understand how important it is to maintain continuous coverage and clear communication regarding policy changes.
If you would like to discuss this further or if there is anything else we can do to assist, please let us know.
Kind regards,
Michelle @ Carole Nash Insurance
Professional and friendly service
Professional and friendly service, I have a good level of cover at a reasonable price
11 August 2026
Reply from Carole Nash Insurance Ltd
Thanks for taking the time to leave us a review.
It is great to hear that you experienced professional and friendly service. We are glad you got a good level of cover at a reasonable price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
There is often a language problem on…
There is often a language problem on the telephone and sometimes the person is not vehicle orientated. But overall pleased.
11 August 2026
Reply from Carole Nash Insurance Ltd
Thanks for taking the time to share your review.
It is great to hear that you are pleased overall. We appreciate your honest feedback about the telephone communication, and we will work on improving this.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thanks for taking the time to leave us a review.
It is great to hear that you found our team so helpful. We always aim to give you the best possible service and support.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Great price from a company I recognised
I was quoted through Compare the Market.
Great price from a company I recognised. completing payment was painless, and a great rate for pay monthly.
11 August 2026
Reply from Carole Nash Insurance Ltd
Thank you so much for taking the time to share your feedback!
We are delighted to hear that you found a great monthly rate with us through Compare the Market and that the payment process was smooth and hassle free.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
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