Car Mats CustomsReviews 

334
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the design, easy installation, and overall appearance of the products, finding them to be of high quality and providing a classy look and feel. Reviewers frequently mention that the mats fit perfectly and enhance the car's interior, often receiving compliments. The ordering process is generally described as straightforward, and many appreciate the good communication during shipping and timely delivery. However, some people were dissatisfied with customer service, reporting zero assistance with questions or issues and a lack of resolution for mistakes. A significant number of customers experienced issues with products not fitting their vehicles, describing them as poor quality, cheap material, or not as advertised. Some also noted that delivery took longer than expected, and returns were difficult or costly, especially for international orders.

What people talk about most

Product

Consumers find product quality and fit to be ambiguous, with many expressing disappointment. While some... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant dissatisfaction, citing... See more

Order

Customers had ambiguous experiences with their orders, with some expressing strong dissatisfaction and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting timely and even... See more

Customer service

People report negative experiences with customer service, describing it as pathetic, awful, and a joke, with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We ordered both floor mats and front seat covers for a 2021 Mustang GT. The floor mats were great but the seat covers did not accommodate the permanent shoulder belt harness. We emailed carmatscust... See more

Rated 1 out of 5 stars

This is a SCAM. Their product is not "Signature Luxury Leather" as THEY claim, rather, someCHEAP VEGAN plastic. They operating some sham business out of New Jersey not Denmark. If the original seat co... See more

Rated 5 out of 5 stars

Site was easy to navigate and see options and pick for specific vehicle. Good communication through shipping process. Fit is great. I’ve gotten lots of compliments on them already. Classy look and fee... See more

Rated 5 out of 5 stars

My husband found this company shortly after I purchased a new Lexus NX hybrid. We have dogs and I was looking for something that would protect the entire truck/rear area including the back of the rear... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Equipment Accessories Store

Written by the company

Waterproof And Stain Resistant For Supreme Protection In All Weather Conditions. Car Mats Customs, 95% coverage luxury car floor mats, made to order for over +1000 vehicles. Free Worldwide Shipping. 100% Customer Guarantee. Order Now. 30 Days Money Back.


Contact info

2.9

Average

TrustScore 3 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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2.9

All reviews

(334)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The mats fit and look great

The mats fit and look great. I wish I would've gotten the name embroidered, but that's on me. The communication was clear and I received my mats before the expected time which was also a plus!!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Cadillac CT-4 Blackwing

First time purchasing from car mats , the process was really easy.The car mats are high quality , look really good once installed.
Installation process took my aprox. 15-20 minutes , no tools required.
Definitely ordering another set for my sons mustang 5.0

1 May 2026
Unprompted review
Rated 5 out of 5 stars

More than expected

More than expected. I didn’t realize how they cover the sides, even along the doorway. The diamond pattern is very nice and the material is ultra dirt and water repellent. It is very hard to find red and that’s how I found Car Mat Customs by searching for red. I mean, I had to match my new powder coated red rims, right?

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Hi IM JOHN LUTZ FROM BURNSVILLE…

Hi IM JOHN LUTZ FROM BURNSVILLE MINNESOTA, I JUST WANT TO TELL YOU GUYS I ORDERED ALL NEW DIAMOND FLOOR MATS AND LEATHER SEAT COVERS FOR MY 2024 NISSIAN ARAMADA PLATIUM RESERVE, I RECIEVED ALL MY FLOOR MATS THEY ARE BEAUTIFUL.!! NOW IM JUST WAITING ON MY NEW LEATHER CUSTOM SEAT COVERS FOR SAME VECHILE, I CANT WAIT TO GET THEM SOON.!!! YOUR PRODUCTS ARE TOP OF THE LINE AND I THANK YOU ALL.!!!! JOHN LUTZ

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Was not happy with the look or maybe…

Was not happy with the look or maybe the quality. Customer service was fine but went to return and shipping from WA state is $93 at customers expense. Make sure you're
100% sure u want them because it's not worth returning if you're not satisfied.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy these!

Don’t buy these!! They don’t fit, customer service is a joke, and if you want to return them you’re on the hook to ship to Denmark. It’s a scam

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality

First of all, I did not smell the toxic order that comes with cheap materials. Design must be computerized because it was exact with added coverage on the front side and rear. There’s no way your car floor get dirty if you use these. The design is excellent. It’s waterproof.I will definitely recommend this product.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Nothing custom about their MATS

I ordered custom fit mats for both the front and back floors of my new truck. When I received them, there was no ‘custom’ about them. I could not make them work no matter what I did. They were just too big. Reached out to Custom Car Mats who asked for pictures. Sent pictures. They said I would have to pay to return them to get a refund. I foolishly did. Spent $90 to ship and just over 45 days later the package is returned to me as “unclaimed”. I sent it to the address they gave me and they NEVER CLAIMED IT!! Now they won’t answer my emails. Way too late to have my credit card help. Stay away from this unethical, Lying, stealing company!!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great look !

Great look and extremely easy to install. Have had many compliments on the look of my mats.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Car Mats

I had a great experience with Car Mats. I have ordered 2 sets of car mats. The first one came in fit perfectly. I ordered a set for my husbands truck. Had a problem were they didn't fit properly. Car Mats took care of the problem and sent me new ones at no cost to me. I strongly recommend them.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing fit

Amazing fit, truly custom for my car, and awesome pattern! They really feel very durable and will wipe away clean! I absolutely love them!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Lies Lies Lies

Ordered custom matts for a 2026 Honda Pilot. Custom is a lie, they do not fit in properly. Check box and paid extra to get the third row but only received front and back. Asked them if they sent the wrong matts and I was missing third row. They responed to me to alter the matts by cutting them when they are not solid rubber or plastic matts, removing the edging sewing around the matts. Than told me to remove the plastic covers, center counsel and door trim covers and make it fit. Than tell me to use velvcro. Where is the 3rd row seat matt I paid for?
Have asked for refund for 3 weeks, kept giving me the run around. Contacted Pay Pal to see if they can get my refund.
These are not Custom floor Matts. They are universal and are not made to fit your vehicle. Don't waste your money here. Just go to Wal Mart. There you get what you pay for.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT - AWFUL SERVICE / PRODUCT FIT

This outfit is awful. We spent hundreds of dollars for our vehicle on the full trunk liner kit. They only had one "Model" or configuration for it.

Half of the mats do not fit and after 8 months trying to get support to fix this issue, all I get in response is "I've reached out to our engineers" and no follow up, no resolution, and this is after at least 10 follow up emails over the course of 3-4 months. If you want to throw money away, this is a great option.

AVOID!!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

The ordering process was…

The ordering process was straightforward, the items delivered on schedule, and the product offers an excellent value. The mats are of high quality, fit precisely, and look great!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Warning

Warning: Do Not Buy from Car Mats Customs!

I ordered custom car mats for my 2026 Honda Ridgeline from this company on December 11, 2025. They arrived on January 7, 2026, but were not custom-fitted whatsoever—the driver’s side was entirely incorrect, the passenger side didn’t match, and the backseat mats were completely wrong for my vehicle.
I sent photos to the company, and they shipped a replacement set. Unfortunately, the second order was just as inaccurate which was received February 13, 2026.
At that point, after sending photos again of the incorrect matching, I requested a full refund on the same day as February 13, 2026. They promised to respond within two days after consulting their design team. After repeated requests for a full refund…as of February 24, 2026, I’ve heard nothing and I am being completely ignored.

24 February 2026
Unprompted review

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