CAR FROM JAPAN Reviews 

465
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth transactions and reliable support throughout the entire process. Customers frequently praise the helpful staff for providing exceptional communication and patiently guiding them step-by-step through overseas vehicle purchases. Many consumers note that the purchased cars and trucks arrive in wonderful condition, matching the provided online descriptions and photographs accurately. Some reviewers were not happy with occasional vehicle discrepancies, such as modifications made after photographing or missing items upon delivery. A few people also mentioned encountering unexpected mechanical issues or administrative delays that slightly complicated their importing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that vehicles arrive matching... See more

Service

Users describe positive interactions with service, highlighting an efficient and seamless vehicle importation... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, responsiveness, and professional... See more

Customer service

Reviewers express strong satisfaction and appreciation regarding customer service, highlighting responsive... See more

User experience

People report positive experiences with user experience, finding the overall process to be exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

The assigned agent (Amy)was super responsive and more importantly, helpful. The car looked great on their site and better in person... I've never bought a used car this clean. The Japanese really do k... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

465 reviews

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4.9

All reviews

(465)

321 reviews in the last 12 months

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Rated 5 out of 5 stars

First time importer

Got my first imported vehicle from CarFromJapan and the entire process was very smooth. Mr. Ken answered all my questions quickly and was extremely helpfull throughout the entire process. I will be using them again in the future for sure! Highly recommend.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had Mr. Ken as my car consultant. He was really helpful throughout the whole process. It took about 3 months and 2 boat bookings but, it arrived on March 31st 2026. Car from Japan was really helpful. The best advice I can give someone when looking for their car on this website is, the website is a third party, they assist you in delivering your vehicle from different sellers in Japan. Look at all the pictures closely and make sure it is what you want. Car from Japan will certainly help you get it too your destination without hassle.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

It works

It works
my car arrived couple months after buying it, great service from the people running this page and even help finding a broker who was working all the paper work

13 April 2026
Unprompted review
Rated 5 out of 5 stars

CarFromJapan is absolutely worth it!

CarFromJapan is absolutely worth it! I definitely was a bit hesitant as the name is definitely different but I swear they are nothing but wonderful! Absolutely helpful, patient and understanding all the way through, they answered any and all questions and are extremely friendly and upfront. I have been suggesting them to everyone i know!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

My Jimny Experience

From the start, my rep at carfromjapan was able to answer any questions I had and kept me updated the entire process. There was a delay in delivery due to missing the first boat but my 1999 Suzuki Jimny arrived roughly 3 months after ordering to Jacksonville FL. I picked it up promptly and didn't have any issues with the paperwork provided by cfj. I love my Jimny and plan on using cfj for future imports for sure!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Honda Acty

I imported a honda acty from carsfromjapan. It was surprisingly easy and the truck is a runner. I picked it up from the port in Florida and drove it home 1000 miles.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Importing a car from Japan by myself!

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car.
The process from committing to buy to collecting my car, registered and made UK-ready took around 6 months.
I bought a Grade 4 car which is in great condition and is as described.
Miss June from Carfromjapan was very helpful. She split the invoice into two parts for me so that I could use PayPal.
I would definitely use Carfromjapan again.
I would perhaps use a different handling agent on the UK side, to manage the process from arrival through registration, etc.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

I would use Car from Japan again

I thought the process was nice and easy. All required paperwork was sent that we needed for easy port retrieval. Car was in working condition, and I felt care was taken with our Suzuki. I would use this company again.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience with CARFROMJAPAN

Easy process of finding the car I wanted to buy to having the vehicle delivered to my house! I was working with Mr. Austin, and he was forward and direct with all of the information I needed and answered all the questions I had. When I decide to import again I will be using CARFROMJAPAN again as they’ve been nothing but wonderful.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Ms.Jun was extremely helpful throughout…

Ms.Jun was extremely helpful throughout my experience with my s-14.It was timely and she answered whenever I needed help or anything else.Im extremely satisfied with the condition and specs matching to the website thank you Ms.Jun.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

The first time i ever imported a car

Car from japan was a good experience. They function like a dealership for the dealerships to give the public more options in vehicles to chose from. The importation process is difficulty but they offer a guide to assist with getting through the process.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ms. Ami gets 5 stars!

Ms. Ami always promptly returned our messages, kept us updated on the progress of the transaction and most importantly, explained the steps along the way.

Made our first car importation to the USA from Japan very easy!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism and Trustworthy

CarFromJapan were very professional in terms of managing the purchase of the vehicle, the paperwork and shipment of vehicle to the Pacific Islands. They were courteous but also timely with their responses to ongoing queries. The vehicles state was exactly as outlined in their website and paperwork.
I recommend CarFromJapan to anyone who are skeptical of purchasing a vehicle online. They are trustworthy and legitimate.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought a Mini from carfromjapan.com…

I bought a Mini from carfromjapan.com and imported it into the UK. The entire process was seamless and very efficient. Jun at car from Japan was able to answer all the questions I had and really gave a 5 star service. I've now ordered a second vehicle from them!

20 June 2025
Unprompted review

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