CAR FROM JAPAN Reviews 

464
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth transactions and reliable support throughout the entire process. Customers frequently praise the helpful staff for providing exceptional communication and patiently guiding them step-by-step through overseas vehicle purchases. Many consumers note that the purchased cars and trucks arrive in wonderful condition, matching the provided online descriptions and photographs accurately. Some reviewers were not happy with occasional vehicle discrepancies, such as modifications made after photographing or missing items upon delivery. A few people also mentioned encountering unexpected mechanical issues or administrative delays that slightly complicated their importing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that vehicles arrive matching... See more

Service

Users describe positive interactions with service, highlighting an efficient and seamless vehicle importation... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, responsiveness, and professional... See more

Customer service

Reviewers express strong satisfaction and appreciation regarding customer service, highlighting responsive... See more

User experience

People report positive experiences with user experience, finding the overall process to be exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

The assigned agent (Amy)was super responsive and more importantly, helpful. The car looked great on their site and better in person... I've never bought a used car this clean. The Japanese really do k... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

464 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(464)

321 reviews in the last 12 months

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Rated 5 out of 5 stars

Car From Japan - Kei Truck Importing Experience

I used Car From Japan last year to import my butter yellow Suzuki Carry truck, and I couldn't be happier with the experience. From start to finish, the process was well-organized and the rep assigned to me (Mr. Ken) was quick to answer questions and proactive with guidance every step of the way.

The import process does take time, and I hit a few bumps getting the truck registered here in Florida (not uncommon with kei vehicles), but Mr. Ken provided everything I needed to get it sorted out. They clearly know the process well and understand the hurdles buyers might face on the US side.

The truck itself is everything I hoped for, and I'd highly recommend Car From Japan if you're looking to import a JDM vehicle. Just be patient with the timeline — good things take time, and these folks will be with you the whole way.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great, and Ken helped me every step of the way. Fast responses and proactive information. Getting my car was as easy as it could be! Thank you!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

A platform that can be trusted

A platform that can be trusted. They have huge inventory of nice cars and their agents are responsive and helpful. I bought two Kei cars from them, all streamlined, satisfying experiences. Highly recommended!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication and amazing car

The car arrived just as described and Mr. Ken provided excellent communication throughout the entire process, making it seamless. All of my questions were answered and the car arrived in no time.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Shady

Shady. I purchased a kei truck, they told me they can't find the original registration, so they can't sell it outside Japan. Okay, fine. They gave me three options to pick from. I picked one, then they told me it's sold. Okay, fine. I picked a 3rd option, now they're not even returning my phone calls or emails. I don't understand why they have so many high reviews. Horrible experience

27 April 2026
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Dear Simon,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating this situation must have been, especially regarding the vehicle availability and the delay in communication. During that period, our team was affected by a national holiday and system maintenance, which unfortunately caused slower responses than usual. This is not the standard we aim to deliver.

At the same time, we are glad that we’ve now been able to connect with you and proceed with a refund solution. Our team is continuing to follow this closely to ensure everything is completed properly.

Your feedback is very important to us, and we are taking this as an opportunity to improve both our communication and process transparency moving forward.

If there is anything further we can support you with, please don’t hesitate to reach out.

Sincerely,
Customer Service Team
Car From Japan

Rated 5 out of 5 stars

Easy and seamless process to get my kei…

Easy and seamless process to get my kei truck. Hardest part was the anticipation and the waiting game but besides that everything went smooth and I received the necessary paperwork to retrieve it from the port. Hope to import another vehicle in the future

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I had such a great experience purchasing from CarfromJapan! This was my first time purchasing and importing a vehicle, and they made it so easy! Paperwork arrived quickly, and I love my new car :)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Best import website ever.

My car arrived in wonderful condition, the ordering and payment process was super straight-forward, and the customer support was very helpful. I fill be using Car From Japan again when it comes time to import my next car.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

The team at Car From Japan has been…

The team at Car From Japan has been amazing to work with. They’re super responsive, professional, and really go above and beyond for their customers. What stood out most to me is that their support didn’t stop after the sale.They even helped us months later when we ran into issues registering our vehicles in Illinois.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Straight forward to deal with.

I was initially apprehensive about buying a car from abroad, but Cars From Japan made the whole process very easy and straightforward. Any questions I had were answered straight away. The price that was quoted was the price paid for delivery to Grimsby. I would deal with them again.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, questions answered in a timely manner. Pictures were accurate. Somewhat smooth importing, definitely needed a broker on my end. My jimny is a head turner and fun to drive! Thank you!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

1998 Honda Acty HA4 success!

I had a fantastic experience buying my 1998 Honda Acty! There were some things to learn but Ms Ami was a blessing to work with. Everything was easy and arrived on time. I only recommend that you visit sites like eezyimports after to figure out the import process. Look on Reddit for guides on what to do after buying.
Highly recommend this company!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone wanting to import

Austin was so helpful, he walked me through the entire car buying process step-by-step and made sure everything was in order from paperwork to shipping/delivery making the car buying experience easy and informative. Process took less time than expected and now I have my mini truck running just as described when I purchased it! Thank you Austin and the team at CFJ! Would recommend to anyone looking to import vehicles, it was easy and painless.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

I was hesitant to order a vehicle from another country, even though I was ordering from our friends in Japan. Cars from Japan made the process straight forward, and they kept informed the whole time. I'm now driving my little truck all over the place .

28 January 2026
Unprompted review
Rated 5 out of 5 stars

First time importing and it was a…

First time importing and it was a smooth experience. Austin was very responsive and answered all my questions promptly. He kept up with me through out the whole process until the car came on my driveway. Would import through CFJ again in the future!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

First time importer

Got my first imported vehicle from CarFromJapan and the entire process was very smooth. Mr. Ken answered all my questions quickly and was extremely helpfull throughout the entire process. I will be using them again in the future for sure! Highly recommend.

12 February 2026
Unprompted review

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