CAR FROM JAPAN Reviews 

468
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth transactions and reliable support throughout the entire process. Customers frequently praise the helpful staff for providing exceptional communication and patiently guiding them step-by-step through overseas vehicle purchases. Many consumers note that the purchased cars and trucks arrive in wonderful condition, matching the provided online descriptions and photographs accurately. Some reviewers were not happy with occasional vehicle discrepancies, such as modifications made after photographing or missing items upon delivery. A few people also mentioned encountering unexpected mechanical issues or administrative delays that slightly complicated their importing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that vehicles arrive matching... See more

Service

Users describe positive interactions with service, highlighting an efficient and seamless vehicle importation... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, responsiveness, and professional... See more

Customer service

Reviewers express strong satisfaction and appreciation regarding customer service, highlighting responsive... See more

User experience

People report positive experiences with user experience, finding the overall process to be exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

The assigned agent (Amy)was super responsive and more importantly, helpful. The car looked great on their site and better in person... I've never bought a used car this clean. The Japanese really do k... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(468)

325 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work from Cars from Japan

Cars from Japan was awesome and very helpful in the process of importing and really made the process simpler then doing it alone. I would highly recommend really looking for the exact car you want and ask questions. For me they have answered every question in a timely manner.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

No trickery

Vehicle in the video was the one I received. Needed a washing and not much else. Was in very good shape, for a 25 year old vehicle.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Car From Japan is truly the Best

Car From Japan turned out to be the best of the online vehicle import companies from Japan that I found.
Two other companies, I started to work with wanted me to follow up on some Customs Import and FIJI Department of vehicle issues. Whereas Car of Japan took care of everything and also guided me through some of the procedures I had to deal with here in Fiji.
Their website is very easy to use to find the vehicle that you want and the selection is excellent.
Ami was a joy to work with, she followed up on everything and was very quick to get back to me with any questions or problems that I had. Ami went out of her way to use an App to translate the Owners manual into written form for me which was obviously incredibly useful. That’s the kind of service I’m talking about, It’s excellent.
My 2021 Toyota 4wd Pixis arrived in excellent condition, looked exactly like the photos on their website and the shipping time actually was pretty quick.
Some of the prices with Car of Japan seemed to be a few hundred dollars more than other websites but without a doubt you get what you pay for.
Professionalism, honesty, and fast service was worth every penny, especially as I mentioned before other companies wanted me to do some of the work so actually Car of Japan isn’t more expensive.
I highly recommend Car of Japan and their wonderful representative Ami and I have already referred them to a couple of friends and a family member.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Tried looking at many other sources for…

Tried looking at many other sources for importing a Kei car but cars from japan has been the most helpful and seamless with importing my car into my country. They also have a personal consultant that will walk you through step by step on the process, from giving timelines and documents.

Highly recommend them for your dream japanese car.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I have complete confidence in COJapan

I have complete confidence that car of Japan will profill your needs in shipping and logistics, and provide a broker in the states, the broken I used was Dixon/Smith and associates.
Buy with confidence
I was was skeptical at first
You have to use patience and everything will work out just fine

21 September 2025
Unprompted review
Rated 5 out of 5 stars

CFJ Review

My experience with CarFromJapan was overall excellent. Thanks to the communicate and helpful customer service, I was able to acquire my purchase smoothly without any issue.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

The vehicle arrived in wonderful shape

The vehicle arrived in wonderful shape. CarFromJapan kept me informed the whole process and answered my questions quickly, when needed. Overall, a great experience. I am in the process of ordering another vehicle from them now.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

My 1992 Subaru sambar was delivered…

My 1992 Subaru sambar was delivered within a reasonable time window, and car from Japan was excellent at communication as far as providing updates and clarifying any questions I had. Vehicle arrived as expected and I drove it onto the trailer from the port of arrival.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Making importing cars easy (an impressive feat!)

I purchased a Nissan Skyline from CFJ back in October 2025 (I'm writing this review in January). I worked with Ken throughout the process -- it was my first import and I was a bit intimidated by it all. But the team really helped simplify everything and make it all easy to understand. The fact that I was able to get the car without any issue is already beyond my expectations, plus the wonderful and timely service they provided; it was well worth the premium.
-- Maddie

17 January 2026
Unprompted review
Rated 3 out of 5 stars

Miscommunication

I didn’t like how I was not informed of having to get an agent and a transporter.
But I love my Suzuki. Just last year it flooded here in Merritt island Florida we were on national news. Well me and my little Suzuki ever were out there delivering in 14+ water levels. My Suzuki is my daily driver for work. 60 miles a day.

12 August 2025
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Hi Denise,

Thank you for sharing your feedback with us. We appreciate you pointing out the communication regarding the need for an agent and a transporter, as this helps us improve how we guide customers through the process.

We’re also glad to hear that you’re enjoying your Suzuki and that it has been a dependable daily driver for you, even in challenging conditions. It’s always great to know our vehicles are serving their owners well.

Thank you again for taking the time to leave a review. If you need any support in the future, please feel free to reach out.

Kind regards,
Car From Japan Team

Rated 5 out of 5 stars

Precision and professionalism

Car from Japan not only offered an extensive inventory, but their detailed descriptions showed you exactly what you were buying. And their on site guide helped tremendously with the process of getting paperwork filed out.

16 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look