Care Fertility Reviews 

2,173
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and supportive approach. Many people felt listened to, reassured, and well-informed throughout their journey, highlighting the personalized care received. Reviewers appreciated the efficient service and quick response times, which contributed to a smooth and comfortable user experience. However, some people mentioned issues with staff attitude, including a perceived lack of empathy from certain consultants and instances of unprofessional conduct. A few other people also felt unsupported and noted unclear communication or poor organization during their process.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their kindness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing the care received as exceptional and... See more

Customer service

Clients share positive opinions on customer service, with many feeling listened to, reassured, and supported... See more

User experience

Customers had positive experiences with user experience, finding the process much easier due to the exemplary... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At every moment during the process we felt listen too, reassured and considered. All staff helped to create a calm and positive environment. Whatever the outcome our experience will be a good one.... See more

Company replied

Rated 5 out of 5 stars

Our first experience last year with Care Fertility Birmingham was well worth everything we put in to it. We were successful having a beautiful baby boy. The staff/nurses/ Doctors / Consultants are fri... See more

Company replied

Rated 5 out of 5 stars

Great experience with Care Fertility Bath. I started my journey in 2023 unfortunately we didn’t have a positive test. Went back into Care they put me on a different treatment plan and in 2026 I am sat... See more

Company replied

Rated 5 out of 5 stars

Everyone was truly wonderful from the first appointment to the last. All lovely humans and very professional. Lovely setting and always felt super informed and helpful with any questions. Couldn’t hav... See more

Company replied


Company details

  1. Fertility Clinic
  2. Diagnostic Center
  3. Fertility Physician
  4. Women's Health Clinic
  5. Reproductive Health Clinic
  6. Sperm Bank

About Care Fertility

Written by the company

We put the care into fertility With over 25 years of experience making family possible for everyone, our national network of clinics offer world-class treatments and cutting-edge science, delivered by industry leading experts who provide personalised care and tailored treatment plans for both private and NHS funded patients. Supported by excellent success rates and clear. transparent pricing.

We believe everyone deserves the chance to build a family, and our mission is to achieve this through compassion, collaboration, and expertise. From the moment you contact us, we are here to support you, ensuring you feel seen, heard, and supported at every step of your fertility journey.

Care Fertility - Leaders in Fertility Care

Written by the company

Making familiy possible for everyone
At Care Fertility, we’ve been making family possible for for over 25 years. With clinics across the UK we deliver world class fertility treatment in a clinic near you. With no waiting lists, get started today.

Contact info

Get in Touch

The first step is a free conversation with our expert fertility team.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,173)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

A truly amazing place for fertility support

A truly amazing place for fertility treatment. The staff go above and beyond and show that they truly care. The Salve communication system is brilliant, to informally message or have questions answered, making communication easily accessible. The doctors, nurses and embryologists are so knowledgeable. They're also highly personable, and are able to make you grin from ear to ear even in the most nerve-racking moments! Would highly recommend Care to anybody who is looking for fertility support.

9 October 2025
Unprompted review
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Reply from Care Fertility

Thank you so much for your wonderful review. We're truly touched by your kind words and so pleased to hear that you felt supported, informed, and cared for throughout your experience with us. It's lovely to know that our team, from the doctors and nurses to the embryologists, were able to ease some of the more difficult moments with warmth and positivity. We're also glad the Salve app helped make communication smoother and more personal for you.

We’re here for you every step of the way, and it means the world to know you’d recommend us to others on their fertility journey. Thank you for putting your trust in Care Fertility. We’re wishing you all the very best moving forward.

Best wishes,
Ash from Care Fertility Team

Rated 5 out of 5 stars

the nursing staff is very friendly and polite

my experiance was great..

8 October 2025
Unprompted review
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Reply from Care Fertility

Hi Ansa,

Thank you so much for your kind words. We're so pleased to hear that you had a great experience and that our nursing staff made you feel welcome and supported. It means a lot to us to know that their friendliness and professionalism made a positive impact during your time with us.

We’re here for you every step of the way, and we’re truly grateful you chose Care Fertility to be part of your journey. Wishing you continued strength and hope as you move forward.

Best wishes,
Robin from Care Fertility Team

Rated 5 out of 5 stars

Honestly 5 stars doesn’t seem enough

Honestly 5 stars doesn’t seem enough. The most wonderful, amazing, welcoming, kind and caring group of individuals I’ve ever been cared for by. From the start of our treatment to us being passed over to the NHS we were made to feel at ease and fully welcomed. Every process was fully explained and the salve app was just a lifesaver for me personally. I knew I could message anytime of the day and felt reassured someone would get back to me as soon as they possibly could which they always did! The staff are just so knowledgable and compassionate and you can tell they just want the best outcome for you. We’re so grateful for our journey with them and we know if we ever need assistance we would 100% go via them again. Thank you for all you’ve done and all you continue you to do, you are all amazing!

3 October 2025
Unprompted review
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Reply from Care Fertility

Hi Sophie,

Thank you so much for your incredibly kind words and heartfelt review. It means the world to us to hear that you felt so welcomed, supported, and cared for throughout your journey with us. Knowing that our team helped put you at ease and that tools like the Salve app made a difference to your experience is exactly what we strive for. Your gratitude and recognition of our team’s compassion and dedication truly touches us — we feel privileged to have been a part of your care.

We’re here for you every step of the way, and it’s lovely to know that if you ever need us again, you’d return with confidence. Wishing you continued strength, happiness, and all the very best for the future.

Best wishes,
Maya from Care Fertility Team

Rated 5 out of 5 stars

Friendly, patient and understanding.

Every part of our experience has been great; from the knowledgable doctors to the kind and friendly receptionists. There has never been a moment we couldn’t ask a question and the staff have been so patient with us too. It has been easy to book and attend appointments, as well as find our relevant guidance for appointments through the Salve app. The staff have been very personable and with us each step of the journey.

3 October 2025
Unprompted review
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Reply from Care Fertility

Hi Charlotte,

Thank you so much for sharing your kind words. We’re truly touched to hear that every part of your experience has felt supported, from our doctors to our reception team. It means a great deal to know you’ve felt comfortable asking questions and that our team’s patience and understanding helped make your journey a little easier. We’re especially glad that the Salve app made accessing guidance and attending appointments more convenient for you.

We’re here for you every step of the way, and your feedback reminds us why compassionate, personalised care matters so much. Thank you again for placing your trust in us, it’s an honour to be part of your journey.

Best wishes,
Maya from Care Fertility Team

Rated 5 out of 5 stars

Highly recommend this clinic

I cannot recommend this fertility clinic highly enough. From the very beginning, the staff have been nothing but supportive, caring, and attentive. They truly listen and show such empathy towards how difficult and emotional this journey can be, which makes all the difference during such a sensitive time.

A very special mention must go to fertility nurse Rebecca Goulding. Rebecca is always so positive, compassionate, and goes the extra mile to make sure you feel reassured and cared for every step of the way. Her kindness and encouragement have meant more than words can express.

Thank you to the whole team for making such a challenging process feel that bit easier through your warmth and dedication.

30 September 2025
Unprompted review
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Reply from Care Fertility

Thank you so much for taking the time to share your experience and for your kind recommendation. We’re truly touched to hear how supported and cared for you felt from the very beginning of your journey with us. Navigating fertility treatment can be incredibly emotional, and it means so much to know that our team’s empathy and attentiveness made a difference during such a sensitive time.

We’re here for you every step of the way, and your special mention of Rebecca Goulding will mean the world to her and the team. It’s wonderful to know her positivity and compassion brought you comfort and encouragement. Wishing you all the very best as you move forward from here.

Best wishes,
Maya from Care Fertility

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, supportive and helpful through every step.

30 September 2025
Unprompted review
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Reply from Care Fertility

Thank you for your kind words. We're so pleased to hear that you found our team friendly, supportive, and helpful throughout your journey. It means a lot to us to know you felt well looked after every step of the way, and we’re grateful you took the time to share your experience.

We’re here for you every step of the way, and it’s our privilege to support you. Please don’t hesitate to reach out if you ever need anything in the future.

Best wishes,
Desi from Care Fertility

Rated 5 out of 5 stars

During my embryo transfer experience…

During my embryo transfer experience the whole team helped me feel at ease. Each step of the process was clearly explained, with plenty of opportunities to ask questions. Such an attentive team of professionals.

24 September 2025
Unprompted review
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Reply from Care Fertility

Hi Rochelle,

Thank you so much for sharing your experience. We're truly grateful for your kind words and are so pleased to hear that our team helped you feel at ease during your embryo transfer. Clear communication and compassionate care are central to everything we do, so it means a lot to know that you felt supported and informed throughout the process.

We’re here for you every step of the way, and it’s a privilege to be part of your journey. If you ever have any further questions or need support, please don’t hesitate to reach out.

Best wishes,
Maya from Care Fertility Team

Rated 5 out of 5 stars

Very supportive

Very supportive. Took extra time to ensure we understood everything

15 September 2025
Unprompted review
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Reply from Care Fertility

Hi Suzie,

Thank you so much for your kind words. We're truly glad to hear that you felt supported and well-informed throughout your time with us. Taking the extra time to explain everything clearly is incredibly important to us, and it's lovely to know that this made a difference in your experience.

We’re here for you every step of the way, and it means a great deal to know you felt cared for. Wishing you continued strength and support on your journey.

Best wishes,
Maya from Care Fertility Team

Rated 5 out of 5 stars

At Tamworth Clinic

At Tamworth Clinic, staff have been amazing, the service has been first class. Someone has always been on hand to answer our questions quickly and clearly.

10 September 2025
Unprompted review
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Reply from Care Fertility

Hi Matthew,

Thank you so much for taking the time to share your experience at our Tamworth clinic. We’re truly grateful for your kind words about our team and the level of care you received. It means a great deal to know that you felt supported and well-informed throughout your journey, and we’re so pleased that our staff were able to be there for you whenever you had questions.

We’re here for you every step of the way, and it’s an honour to be part of your path to parenthood. If there’s anything more we can do for you, please don’t hesitate to reach out.

Best wishes,
Maya from the Care Fertility Team

Rated 5 out of 5 stars

Friendly, accommodating & informative

The staff were super friendly and made you feel comfortable and at ease. They explained everything in detail that was going to happen which made the whole experience.

28 August 2025
Unprompted review
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Reply from Care Fertility

Hi Sarah,

Thank you so much for your kind words. We’re so pleased to hear that you felt comfortable and well-informed throughout your experience with us. It’s incredibly important to us that every patient feels at ease and supported, so knowing our team were friendly, accommodating, and clear in their communication really means a lot.

We’re here for you every step of the way, and we're grateful you took the time to share your experience. Please don’t hesitate to reach out if there’s anything more we can do to support you on your journey.

Best wishes,
Robin from the Care Fertility Team

Rated 5 out of 5 stars

The whole team are so kind and…

The whole team are so kind and compassionate which put us at ease during such a difficult time.

1 September 2025
Unprompted review
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Reply from Care Fertility

Hi Fiona,

Thank you for your lovely words. We're so glad our team’s kindness and compassion helped ease a difficult time for you. It’s something we truly care about, and your feedback means a lot.

We’re here for you every step of the way. Please don’t hesitate to reach out if you need anything.

Best wishes,
Alex from Care Fertility Team

Rated 5 out of 5 stars

Kind and caring staff

29 August 2025
Unprompted review
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Reply from Care Fertility

Hi Holly,

Thank you for your kind words. We're so glad our team made you feel cared for and supported.

Best wishes,
Sammy, Care Fertility Team

Rated 5 out of 5 stars

Care Fertility in Northampton has an amazing team of support.

Care Fertility in Northampton has some of the most caring, friendly, knowledgeable and welcoming staff. Everyone is so helpful and always ensures you have all the information you need. I have found infertility to be one of the hardest journeys to go through, but with Care Fertility it has been made so much easier as I have always felt fully supported. They ensure every step is done in the best possible way to give the highest chances, they are very efficient. Thank you to everyone apart of this amazing team and for all of your support.

28 August 2025
Unprompted review
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Reply from Care Fertility

Hi Erin,

Thank you so much for your kind and heartfelt words about our Northampton team. We're truly touched to hear how supported and cared for you've felt throughout your journey with us. Facing infertility can be incredibly difficult, and we're honoured to know that our team’s compassion, knowledge, and commitment have helped make the process feel a little easier for you. Your appreciation means the world to everyone involved in your care.

Thank you again for your trust and for sharing your experience. We’ll make sure your lovely message reaches the entire Northampton team.

Best wishes,
Robin from Care Fertility Team

Rated 5 out of 5 stars

Our Family Dreams Made Reality

It took my husband and I a painful 3 years to get a referral to Care Fertility in Tamworth - but safe to say once we were in their hands, the process was smooth sailing and positive. The staff, a few I will name in particular, Linda, Radha, Nikki + Beth (there were so many other lovely people too) were so attentive and thorough. Nothing was ever too much trouble and they come back to you extremely quickly if you have any queries.
Despite our long journey with infertility, we we're lucky enough to have success with our first round of IVF which I feel would not have been possible without the level of care, planning, and preparation the entire team went through to achieve success. Whilst we have not delivered just yet, we are now nearly 16 weeks pregnant with a healthy baby. Even if we didn't have a successful first round, I absolutely would come back to try again since I feel they did everything right. I'd 1000% recommend them as a clinic. Thank you so much Care Fertility Tamworth + Birmingham.
You've made our dreams come true, and we will forever be grateful for your help, as this has given us the best gift. One that we didn't feel would ever be possible.

10 March 2025
Unprompted review
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Reply from Care Fertility

Hi Sophie,

Thank you so much for sharing your heartfelt journey with us. We’re truly honored to have been part of your path to parenthood, especially after such a long and difficult wait to get started. It means so much to hear that once you arrived at Care Fertility Tamworth, you felt supported, informed, and in good hands. Linda, Radha, Nikki, Beth, and the rest of the team will be deeply touched by your kind words. Knowing we were able to provide care that made a difference during such a pivotal time is exactly why we do what we do.

We’re here for you every step of the way, and we’re so thrilled to hear about your pregnancy. Congratulations on reaching 16 weeks! Your strength and positivity are truly inspiring, and we wish you all the joy and peace in the months ahead. Please don’t hesitate to reach out if you need anything.

Best wishes,
Desi, Care Fertility Team

Rated 5 out of 5 stars

I cannot thank Care Fertility Sheffield…

I cannot thank Care Fertility Sheffield enough for the incredible gift they have given me. From the very beginning of my journey, the team was professional, compassionate, and attentive, always making me feel supported and cared for at every step.

I underwent ovarian stimulation and egg retrieval, followed by fertilisation through ICSI, and then the transfer of an embryo back to me. Thanks to their expertise, dedication, and high standards of care, that tiny embryo became my beautiful baby boy.

For so many years, endless tests, heart break, I doubted whether I would ever become a mum, but Care Fertility Sheffield gave me hope when I needed it most. Today, I can look at my son and know he is here because of them—their skill, their compassion, and their unwavering commitment to helping families grow.

There are no words to truly express the gratitude I feel. They didn’t just give me treatment—they gave me the greatest gift imaginable: my baby.

26 August 2025
Unprompted review
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Reply from Care Fertility

Hi Kelly,

Thank you from the bottom of our hearts for sharing such a moving and heartfelt review. We are deeply honoured to have been a part of your journey, and it brings us so much joy to hear about the safe arrival of your beautiful baby boy. Your words perfectly capture the strength and resilience it takes to go through fertility treatment, and we’re so grateful that you felt supported, cared for, and truly seen by our team at Care Fertility Sheffield throughout each step of the process.

We’re here for you every step of the way, and we’re truly privileged to have played a role in bringing your dream of motherhood to life. Thank you for trusting us with something so deeply personal. Sending you and your little one all our warmest wishes for the future.

Best wishes,
Jesse, Care Fertility Team

Rated 5 out of 5 stars

Truly Caring and Professional Team

The service I have received at CARE has been exceptional.
The medical and nursing teams genuinely care for you as a person. They're kind, knowledgeable, and always ready to answer questions, making the process as easy at is it can be when going through something like this.
I've had multiple treatments here and would confidently choose the team again.

15 August 2025
Unprompted review
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Reply from Care Fertility

Hi Misba,

Thank you so much for your kind words and for taking the time to share your experience. We're truly touched to hear that you felt supported and cared for throughout your journey with us. It means a great deal to know that our medical and nursing teams made a positive impact and were there to answer your questions with compassion and clarity. Your trust in us over multiple treatments is deeply appreciated, and we're honoured to have been part of your care.

We’re here for you every step of the way, and it’s heartening to know you would confidently return to our team. Please don’t hesitate to reach out if there’s anything you need, now or in the future.

Best wishes,
Maya from Care Fertility Team

Rated 5 out of 5 stars

Frozen embryo transfer…PGT-A

We have had a frozen embryo transfer after going through PGT-A due to a genetic condition carried. The whole process takes a long time due to the amount of testing needed however the care from start to finish has been second to none. We would highly recommend the clinic to anyone going on this journey. Marufa is amazing, she was my go to person throughout and always got back to me quickly. The ladies on reception always greet you with a smile. The lady who does the ultrasounds (sorry I have forgotten your name) was friendly and gentle.
All the doctors, nurses and embryology team were amazing. I trusted you completely throughout all procedures. The app itself is easy to use and updated daily. If someone says they will ring you back they always do.
My only criticism and it's stupid really is the TV in the waiting room plays the same thing on repeat which can be quite annoying especially when you are already annoyed by everything because of the hormones haha. The free tea and drinks is a nice touch. Love the fact you get a picture printed off after your embryo transfer as a keep sake and they send a pic of your embryo to your app after your treatment. It just adds to that personal touch.
Overall really happy with our treatment. Just 10 days to wait now to see if we have been successful. THANK YOU care fertility xx

*Update* I'm pregnant 😁

22 August 2025
Unprompted review
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Reply from Care Fertility

Hi Jess,

Thank you so much for coming back to share your incredible update. What truly wonderful news! We are absolutely over the moon for you and feel honoured to have been part of your journey. It's so special to hear that the care, compassion, and attention from our team made such a positive difference during such a complex process. Your kind words about Marufa and the rest of the team mean so much, and we're delighted that those small touches, like your embryo photo, helped you feel supported and cared for throughout.

We’re here for you every step of the way, and it’s a joy to be with you in this next chapter. Please don’t hesitate to reach out if you need anything as things progress. Wishing you a healthy, happy pregnancy and sending heartfelt congratulations from all of us.

Best wishes,
Desi from the Care Fertility Team

Rated 5 out of 5 stars

Care Manchester

I’ve been with this clinic for a while now, and I wouldn’t want to go anywhere else. While there can occasionally be minor problems with invoices and miss communications , these are always resolved quickly and efficiently, and any queries I have are responded to promptly.

Dr. Joy has been great - direct and clear, which is exactly what’s needed during a process like this. It hasn’t always been an easy journey, especially this final round, but my 5-star rating is wholeheartedly thanks to Debbie. She is incredibly kind, caring, supportive, and knowledgeable. Debbie even went out of her way to carry out some of my IUI’s personally, which made it so much easier for me after having bad experiences with previous cycles. Bev is equally wonderful and I honestly don’t think I could have managed this journey without the support from them. Thank you 💕💕

19 August 2025
Unprompted review
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Reply from Care Fertility

Hi Lydia,

Thank you so much for taking the time to share your experience with Care Manchester. We're truly grateful for your kind words and the trust you've placed in our team throughout your journey. We understand that fertility treatment can come with its challenges, and we're so pleased to hear that any issues were resolved promptly and with care. It's wonderful to know that Dr. Joy's clear and direct approach supported you, and we’re especially touched by your heartfelt appreciation for Debbie and Bev. Their dedication and compassion truly shine, and it means so much to hear the positive impact they’ve had on your experience.

We’re here for you every step of the way, and it’s an honour to have been part of your journey. Please don’t hesitate to reach out if you need anything moving forward. Your wellbeing remains our priority.

Best wishes,
Desi from Care Fertility Team

Rated 5 out of 5 stars

Brilliant always helpful always there…

Brilliant always helpful always there when needed

18 August 2025
Unprompted review
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Reply from Care Fertility

Hi Bailey,

Thank you so much for your kind words. We’re truly grateful for your feedback and are delighted to hear that you felt supported and cared for throughout your experience with us. Knowing that you found our team to be consistently helpful and present means a great deal, it’s exactly what we strive for every day.

We’re here for you every step of the way, and it’s wonderful to know that this has made a positive difference for you. If there’s ever anything more we can do, please don’t hesitate to reach out.

Best wishes,
Desi from Care Fertility Team

Rated 5 out of 5 stars

Everyone at Care is so friendly

Everyone at Care is so friendly, helpful and caring. The communication is fantastic, I’ve always felt well informed and supported as well as listened to. I’ve had IUI, egg collection and frozen transfers with Care and have also experienced egg collection and frozen transfer elsewhere via NHS - I would always recommend Care to anyone going through this journey.

15 August 2025
Unprompted review
Care Fertility logo

Reply from Care Fertility

Hi Jade,

Thank you so much for your thoughtful and heartfelt review. We’re truly grateful for your kind words about our team and the care you’ve received throughout your journey with us. It means so much to hear that you’ve felt supported, listened to, and well-informed at every stage. Your trust, especially after experiencing care through other providers, is something we deeply value—and we’re honoured to have been part of your fertility journey.

We’re here for you every step of the way, and your recommendation means the world to us. Wishing you continued strength and hope, and please know you’ll always have a place in the Care family.

Best wishes,
Desi from Care Fertility Team

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