Car Chase Heroes Reviews 

6,634
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and excellent instructors, making the overall experience enjoyable and supportive. Many people highlight the well-organized events and smooth processes, ensuring minimal waiting and a memorable day. However, some customers also noted issues with car availability or specific vehicle problems upon arrival. A few other people also felt that organization could be improved, citing long waiting times and occasional poor communication regarding bookings. Some reviewers were not happy with short driving durations or unexpected restrictions on car usage. Additionally, a small number of people experienced unhelpful staff attitudes.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, friendliness,... See more

User experience

Customers had positive experiences with user experience, with many describing it as an incredible,... See more

Product

People report ambiguous experiences with the product, with many finding the cars fun, amazing, and a thrill... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Booking process

Users describe ambiguous interactions with the booking process, with some finding it simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a fantastic drive with Car Chase Heroes at Perranporth Airfield. I chose a US Police Dodge Charger. I was accompanied by Cristian Galehv who was brilliant from start to finish....great... See more

Rated 5 out of 5 stars

Absolutely great afternoon out for my 12 yrs old grandson, well organised and no waiting around for too long. He drove a Ferrari and Lamborgini. Then had 2 high speed laps with a racing driver in VW... See more

Company replied

Rated 5 out of 5 stars

I was a little apprehensive after seeing a couple negative reviews, however after attending today I have to say what a well organised it was. Well sign posted, instructions upon arrival were clear, th... See more

Company replied

Rated 5 out of 5 stars

We all (2 families) had a fantastic day out at Crawley. We bought a 3 supercar experience for our 16 year olds and they loved it. The rally car experience driven by a professional was so much fun (we... See more


Company details

  1. Motorsports Store

Information provided by various external sources

Experience the Thrill! We offer Driving Experience days that get customers driving their on screen automotive heroes around race tracks! From Supercars, Muscle cars, Classic cars and even Trucks, there is something for everyone.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(6,634)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing fun

Amazing fun - lots of great cars and wonderful staff. Thank you and we will be back soon!

10 May 2026
Unprompted review
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Reply from Car Chase Heroes

Glad you enjoyed :-)

Rated 1 out of 5 stars

Don't waste your money

I bought a "Police Interceptor" experience for my sons birthday and sadly it's one of the most disappointing presents he's ever had.

The staff at check in were rude and unwelcoming, and tried to pressure sell multiple upgrades, including a damage waiver which I declined because my son wasn't driving, he was a passenger, but they asked me at least 4 times to do it. They also asked multiple times if we want extra laps, £10 per lap, which we declined, only for them to try again while in the car. They kept trying to upsell to my son which is a dirty tactic - offering extras to kids, not telling them it costs extra then the parent gets pressure from the kid and the seller to get more. It's just wrong.

It also doesn't feel like he got what we paid for. The experience was described as a "high speed police interceptor" ride with a "professional race car driver who will show you how fast they can go" but they couldn't go high speed because there were so many other cars on the track. The instructor barely spoke to my son even though he was asking questions and it all felt just a bit crap.

We definitely wouldn't book again.

9 May 2026
Unprompted review
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Reply from Car Chase Heroes

I'm really sorry for your experience. Please could you reach out to info@carchaseheroes.com and we will be in touch to put things right.

Rated 5 out of 5 stars

Supra GTR Pro

Supra GTR Pro, instructor Mark Campbell, wooooo, what an experience, instructor very calm, clear instructions, just followed his voice and wow what speed, never been so fast. Thank you Team, you made my day.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience.....do book!

Just back from a fantastic drive with Car Chase Heroes at Perranporth Airfield. I chose a US Police Dodge Charger. I was accompanied by Cristian Galehv who was brilliant from start to finish....great instructions and he was determined I got the best out of my drive. The whole event was well organised with a wide range of cars and packages. I'll be booking again....an afternoon to remember!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I want everyone to have a go!

Can’t wait to do another experience and I want my friends and family to have a go too. The day was clearly laid out and the wait time was absolutely fine, it was nice to watch the other cars and chat with my husband who was able to watch too. The cars were incredible and the instructors were so friendly, welcoming, and great at pushing me to use the car and experience it fully

7 May 2026
Unprompted review
Rated 4 out of 5 stars

Friendly and supportive instructors - though lots of upselling

Friendly and supportive instructors. Locations available across the country. Lots of top class cars & interesting cars available to drive if you are a 'petrol head'
Top tip: Search for a location near you and book as soon as you have a voucher...otherwise you may find choice is limited as they only do a few days at each location in a year. Also your choice of car may be booked early and substitutions are often made on the day.
Be aware: you may pay extra to extend your voucher, be pushed to pay for extra laps or cars and a video or photo on the day plus £35-£40 for damage waiver. It can work out to be an expensive gift.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic drive today in awesome cars

Fantastic drive today in awesome cars - Tom Campbell and the Lamborghini instructor were great - sorry to forget your name in all the adrenaline rush! Recommend booking the sighting lap (shout out to Joe Collins!) to maximise enjoyment of the track once you get in your cars.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Mark Campbell was amazing

Mark Campbell was amazing, really gave me alot of confidence as I was so nervous. This was fab. Dodge Hellcat all the way 😊 Thank you

7 May 2026
Unprompted review
Rated 5 out of 5 stars

An amazing experience would highly…

An amazing experience would highly recommend and it’s good for all ages! Subaru was amazing staff are clear and very helpful,

4 May 2026
Unprompted review
Car Chase Heroes logo

Reply from Car Chase Heroes

Glad you enjoyed the Subaru :-)

Rated 5 out of 5 stars

My experience from booking to the day…

My experience from booking to the day was absolutely 10/10.y original booking was back in 2025 for my dad who sadly passed away before he got to do his race day. The staff over email were so helpful and gave me another year to use my voucher, which they didn’t have to do.
On the day, the event was well planned and smooth running. The best part were the drivers, they were so great, kind, fun and really made the experience 100x better!
Big shout out to Rob (he was in with me for the MK1 escort, my dad’s first car) he made it really special and was so kind when I told him the situation.
Cannot thank you all enough and I can’t wait to come back.

25 April 2026
Unprompted review
Car Chase Heroes logo

Reply from Car Chase Heroes

Thank you for taking the time to leave a review, it really means the world to us. We're glad you had a great time :-)

Rated 5 out of 5 stars

Absolutely brilliant, great staff!

I had two experiences booked through Car Chase Heroes by my partner through Virgin. I didn't find the time to book them in time for the expiry; but this wasn't an issue for Classic Car Heroes and I was able to book my experience for some months after.

The vehicles I wanted to drive were not available locally; so I booked myself a hotel, and my 6 vehicles at Tibenham Airfield. Unfortunately; the two I specifically wanted were not available; but I had a free upgrade to two vehicles I preferred anyway, plus several freebies, and an upsell to some other cars which made my experience so much better.

The drivers and staff were all very supportive and very informative every step of the way. I started the day nervous, and left very confident and very happy.

I would like to say thank you to absolutely everybody (even though I did drive quite a hard bargain for the BumbleBee drive and the atom ride at the end!). Thank you so much. I will be back!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great day

Well organised, helpful staff and a great location. It was a gift for my sons 16th birthday and was really nervous but come away absolutely buzzing. Was a great day!!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

I was a little apprehensive after…

I was a little apprehensive after seeing a couple negative reviews, however after attending today I have to say what a well organised it was. Well sign posted, instructions upon arrival were clear, there wasn't any pushy sales, just clear options advised. The staff were all friendly and helpful. The process they use to get people on the track works well. Calling names over the loudspeaker in advance and allocating you to your next in line seat, avoiding any delays. There's toilet facilities close to the track and a large modern snacks trailer serving food and drink. All in all a great day out and I would reccomend.

25 April 2026
Unprompted review
Car Chase Heroes logo

Reply from Car Chase Heroes

Great to hear this

Rated 5 out of 5 stars

Fantastic morning

Fantastic morning, and the upgrades and car options were spot on.

21 April 2026
Unprompted review
Car Chase Heroes logo

Reply from Car Chase Heroes

We're glad you enjoyed them.

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