Carbase Reviews 

Matt went out his way to accommodate us on a very busy day and arrange a test drive in car that we eventually bought. Very pleased with the service. Highly recommended.

We dealt with Jaydon and Wayne today for the purchase of our new car and part exchange of our previous carbase car. Jaydon was responsive from the initial enquiry and dealt with us from start to finish. He was so helpful, polite and understanding of our needs. Wayne went above and beyond for us and explained everything. Would definitely recommend and will be back when we want to do the same again.

Emma was most helpful in purchasing my van nothing to much trouble thank you Chris

My experience with Carbase was Tom he is who i dealt with and as good as they come, second to none.

Steve and Max were great

All the staff I interacted with were great, especially Joe - he was engaging, interested in me and not a pushy car salesman at all. Alistair too, we had common interests, therefore it was like speaking to a friend. One criticism would be the display boards in the car only tell you the price, I think they should include all details....engine size, fuel type, transmission etc. But overall was an easy enjoyable experience. Thanks

Avoid, Avoid, Avoid at all costs. They are not helpful with the after sales service and happy for you to purchase a car that has a historical issues that need resolving. From day one of collection the car has so many issues that I was advised would be resolved. 6-7 months later still waiting for the car to be fixed. They don’t help you when your car has a warranty and drag this out for weeks and months to be fixed to avoid dealing with the repairs under 6 months of ownership under Consumer Rights Act 2015. The customer service for after sales is appalling. Forget about getting your car fixed and do not go through the stress I have experienced and don’t bother with this company. If any thing goes wrong after 6 months of ownership you are not covered nor will they help fix the car.

The worst company I have ever dealt with.
Buying the car was easy enough, but the moment they have your money, you cease to exist to Carbase.
The true test of any dealership is how they handle things when something goes wrong after purchase. In Carbase’s case, the answer is: they don’t. Their after-sales care isn't just poor—it is completely non-existent.
I have sent multiple emails regarding unresolved issues with the vehicle, and not a single one has been acknowledged, let alone answered. It is a complete communication black hole. You can send polite follow-ups, urgent requests, or detailed explanations of the problems, and you will be met with absolute silence. It is clear that once the sale is finalized, customer service is thrown straight out the window.
Trying to get any post-purchase support or accountability from this dealership is like screaming into a void. They are more than happy to take your cash, but as soon as you need them to honor their commitments or resolve basic issues, they go completely dark.
Save yourself the stress, headache, and money. Do not buy from Carbase unless you are comfortable being completely ignored the second you drive off the forecourt. Unprofessional, dismissive, and utterly disappointing.

Very disappointing and distressing experience at Carbase Bristol

I have taken a while to write this review because the experience I had at Carbase Bristol in December 2025 was extremely upsetting and left me feeling very uncomfortable.

I attended the dealership with my nine-year-old daughter to purchase a car outright. I made it very clear to the sales executive, Keenan Spence, that I did not require finance. His reaction was immediately noticeable, and he went to get his manager.

The manager then questioned me about why I did not want finance and even asked where my money was coming from. I explained that I had a good job and did not need finance. Despite this, I felt pressured and intimidated into reconsidering. The manager made comments about me potentially not having enough money to deal with future problems with the car and told me that I would be better keeping my money in the bank and earning interest rather than paying for the car outright. His manner, including sarcasm, tutting and eye-rolling, made me feel very uncomfortable.

I was then told during the part-exchange assessment that my existing car was "unsafe to drive." I had only recently had an MOT, so I was very concerned by this and relied on what I was being told. I subsequently part-exchanged the car for what I now believe was a very low amount. In hindsight, I have concerns about the accuracy and fairness of the assessment.

I was also told that I had to pay £349 for the Carbase Owners Club. I specifically asked whether this was compulsory and was told that it was part of the purchase and that I had to pay it. When I got home, I checked the Carbase website and found that the Owners Club was described as an optional add-on.

When I returned later that day to collect my new car, I challenged this and asked for a refund. I was initially told again that I needed to have it. After a lengthy and uncomfortable discussion with the sales executive and manager, I pointed out the information on Carbase's own website stating that the package was optional. Eventually, the manager agreed to refund the £349.

Although I received the refund, I find it extremely concerning that I had to challenge the matter so strongly to receive it after specifically being told that the product was compulsory.

There were also other aspects of the experience that I found concerning. My driving licence was retained while my car was being prepared, and I was not given a clear explanation as to why this was necessary. I was also told that my new car would take several hours to prepare, so I left in the vehicle I had been told was unsafe to drive, with my nine-year-old daughter, and returned later when it was dark. I found this particularly concerning given what I had been told about the safety of my vehicle.

Overall, I completely lost trust in Carbase during this experience. I felt pressured regarding finance, uncomfortable with the way I was spoken to, and extremely concerned about being told that an optional product was compulsory.

I cannot say whether I would have been treated differently if I had been using Carbase finance or if I had not been a woman attending with my daughter, but I was left with the strong impression that declining finance affected the way I was treated.

Based on my experience, I would not use Carbase again and would advise other customers to carefully question anything they are told, particularly regarding finance, additional products and part-exchange valuations.

I'd recommend Carbase Bristol to anyone because I was immediately welcomed in a friendly manner by Joe and his colleagues. Joe especially was great to deal with and made the whole process super easy :)

Where to start,awful sales team,awful after sales.
I purchesed a kia sportage that doesnt have the functions that were sold to me.
33 days later and they are treating me like im non exsistant.
Countless calls,complaint via the correct process.
ENGINE MANAGEMENT LIGHT ON.
VARIOUS OTHER ISSUES.
CAS WAS SENT AWAY WITH TYRE PRESSURES ALL OVER THE PLACE.
KEY FOB BATTERIES WERE NEAR DEAD.
AVOID THEM AND DONT LOOK BACK.
IN THE HANDS OF THE FINANCE COMPANY.
STAY CLEAR AS THEY DONT CARE.
RANG THEM WITHIN 2 HOURS OF HAVING THE CAR!!!!!!
YOUR AUTO GENERATED REPLY IS INSULTING TO EVERY CUSTOMER.
YOU DONT ANSWER ANY COMPLAINTS,YOU DONT RING BACK REGUARDING COMPLAINTS.
MY CAR IS SAT ON MY DRIVE,
HOW BAD ARE YOU TO IGNORE MY ISSUES THAT YOU CREATED.
CONSUMER RIGHTS ACT 2015.
TRADING STANDARDS ARE AWARE,THE FINANCE COMPANY ARE AWARE.
X WILL NOW BE AWARE,SOCIAL MEDIA IS POWERFUL AND YOU DESERVE TO BE EXPOSED
STILL NO REPLY.
TIME TO STEP IT UP.
MY MP WILL BE GETTING MY REPORT AND I THINK NATIONAL PAPERS.
TRUST PILOT NEED TO REPORT THEM TO.

My experience at Carbase, Lympsham was excellent, thank you to Steve and Max who helped me get a great deal on my new, amazing work.

Service was very good . Joe who was dealing with my enquiry was very helpful & informative about my purchase.
The car was well presented & clean when I picked it up . Very pleased with the car I bought.

We chose car on Sunday and drove it away on Monday ! Perfect for us ! The staff were brilliant from start to finish all very knowledgeable too answered all our queries in depth ..very helpful

Bilal has been amazing in the purchase of my new car this weekend . I visited the store Saturday did a test drive on a peugeout 2008 which I had seen online. I was unsure about the car and Bilal wasn’t pushy but invited me to return on Sunday to test drive the car again which I did, unsure about a few technical items on the car Bilal very kind & patiently went through everything with me. I ended up buying the car & wanted to say a big shout out to Bilal you have been a super star , I would highly recommend Bilal

Joe was fantastic start to finish, no question unanswered, showed me every bit of the car & spoke through all the products available to me

Great customer service without pushy sales, making it a more enjoyable experience.

I'd endorse Carbase Weston Super Mare because they're very friendly, straight to the point, explained everything clearly. After my test drive there was a problem with the reversing camera and tyre pressure monitoring system, Neil got the mechanics on the situation and I was still able to drive away within an hour. 😁

Great service from Steve and Max. two hours and we had a test drive,bought the car, taed it for us, good deal on trade in, and two coffees. Brilliant

I'd recommend Carbase Bristol to a friend because Mirgen ZyfiThe person working at this company is a really great guy. I believe that every employee represents the face of the company, and in this instance, it was a friendly Albanian guy. He was polite and welcoming, providing the kind of service and care that every customer deserves. I wish nothing but prosperity for both him and the company. Best regards, Alexanders