Car360 made getting my new car genuinely easy. Harry R’s customer service was excellent from start to finish — clear communication, quick responses, and shows staff actually care. The car arrived ex... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommend Car360. We knew exactly which car we wanted and decided to buy it online, so we only needed to travel down to collect it. The whole process was very straightforward and smooth fro... See more
Company replied
First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more
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Chance was very helpful throughout the whole process, the offer for our part exchange vehicle was fair and reasonable and higher than their competitors. On the day of collection Dave was also ext... See more
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Company details
Written by the company
At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.
Why customers choose car360?
Written by the company
- 1. EV specialists
- From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
- 2. Certified Battery Health Checks
- Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
- 3. 100-point inspection
- Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
- 4. Real EV experts
- We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
- 5. Award winning service
- Highly Rated by AutoTrader. Trusted by thousands
Our money-back promise
7-day money-back guarantee
Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.
Contact info
Unit 1 Key Point Cannock , WS12 2FN, Cannock, United Kingdom
- 01543 277 347
- sales@car360.co.uk
- www.car360.co.uk
8.9% APR on every EV in stock
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from car360
Hi Lilian,
Dan is brilliant at making the whole process run smoothly. Thanks for taking the time to let us know about your experience.
From the car360 team
Im putting 3 stars because of the time…
Im putting 3 stars because of the time it took to actually get to sit in the car, 6 weeks from reserveing it. Spencer has been a diamond let me know the situation and getting more px for my car.
However ive heard nothing from anyone at Car360 for over a week to see how im getting on or how to recieve service books and V5
15 June 2026
Reply from car360
Hi Richar,
Thank you for your feedback.
We're sorry the wait for your car was longer than expected, although we appreciate your patience and are pleased Spencer looked after you throughout the process.
Tom has since been in touch to answer your questions, and we'll be taking your feedback on board to improve our communication. We hope you enjoy your new car.
From the car360 team
Brilliant experience with Car360
The experience was brilliant from start to finish. No hard sell. Knowledgeable and patient. I always had my point of contact Brandon who always answered or got back to me. Picking up the car was a breeze and it looked stunning. I would totally recommend Car360.
2 February 2026
Unprompted review
Reply from car360
Hi Mark,
Brandon is brilliant at making sure you always have someone to go to with questions. Thanks for putting your trust in us, and enjoy the new car!
From the car360 team
Great experience from start to finish…
Great experience from start to finish when buying an ID Buzz from Car360. Ellie was super helpful and answered the many queries and questions I had. The collection process was also very easy and straightforward, overall I wouldn’t hesitate to recommend them and would definitely use them again for my next purchase
12 June 2026
Unprompted review
Reply from car360
Hi Carl,
Ellie is brilliant at making sure all those questions get answered properly before collection day. Thanks for putting your trust in us with the ID Buzz, and we will be ready when it is time for the next one!
From the car360 team
A refreshingly good online experience
A refreshingly good online experience. Very professional and give your reassurance all the way through the sales process.
Dan was my main contact and kept in constant contact over the last couple of weeks. The other staff are also helpful too
The car I bought is just fantastic. In tip top condition and the delivery went smooth.
Great to find out they had serviced it too. Was going to book it into Audi, which would have cost £400.
12 June 2026
Reply from car360
Hi Nyge,
Thank you for your fantastic review!
We're delighted to hear you had such a smooth experience and that Dan kept you informed throughout.
Enjoy your new EV, and thank you for choosing car360! 🚙⚡
From the car360 team
Car is exactly what we were looking…
Car is exactly what we were looking for, very clean when delivered. Excellent customer service from start to finish. Danveer made the process very easy, answering lots of questions. Very prompt in responses. Delivery service used was easy (we think his name was John) and we were given a thorough walkthrough of the car. Would use again and would recommend. Thank you
18 June 2026
Reply from car360
Hi Rebekah,
Danveer and John will both be really pleased to read this, so thank you for the kind words about them both. It sounds like everything came together just as it should on delivery day.
From the car360 team
Impressed with the initial interaction
Impressed with the initial interaction. Sales team were excellent and loved that the company prides itself on delivering a high level of service for EV cars. Not told about finer details such as the car was only delivered with a mileage of between 40-50, no mats and no tax. Guy who delivered was brilliant. Overall good company and would use again.
18 June 2026
Reply from car360
Hi Harriet,
Thanks for choosing car360 for your EV purchase, and we are sorry you were not given the full picture on things like the mileage, mats, and tax before delivery. That is something we will take on board to make sure future customers have all the details upfront.
From the car360 team
Top notch service from them
Top notch service from them. Bought a tesla model Y from Spencer. Car arrived on time limit had issues with tires so I rejected. No issues. No drama. They took the car back and gave me my refund. I would buy from them again.
3 June 2026
Unprompted review
Reply from car360
Hi Rory,
Returning a car is never ideal, but we are glad Spencer and the team made the process as painless as possible for you. Thanks for putting your trust in us, and we are here when you're ready to buy a new one!
From the car360 team
Chance Lewis @ car 360
Chance Lewis who was my point of contact made my whole experience stress free, he was very professional and kept me updated with everything I needed to know. He is a credit to your team!
15 June 2026
Reply from car360
Hi,
Chance really does go above and beyond to keep things clear and stress free from start to finish. Thanks for taking the time to let us know about your experience with him.
From the car360 team
Super glad I went with car360 and…
Super glad I went with car360 and traveled down from Glasgow to pick up my VW ID BUZZ.
Thanks to Chance and the team for making this car purchase informed and easy over the phone and by email.
15 June 2026
Unprompted review
Reply from car360
Hi Ryan,
Traveling down from Glasgow is no small trip, so it means a lot that car360 was worth the journey. Thanks for putting your trust in us, and we will pass your kind words on to Chance.
From the car360 team
Danveer was brilliant to work with…
Danveer was brilliant to work with throughout,
17 June 2026
Unprompted review
Reply from car360
Hi Sam,
Thanks for the kind words about Danveer, we will be sure to pass them on to him. Enjoy your new EV!
From the car360 team
Brilliant service and a seamless buying…
Brilliant service and a seamless buying and delivery experience. It was quick and easy and I had my new car delivered to my home within a week of starting to look.
8 June 2026
Reply from car360
Hi Helen,
A week from browsing to having the car on your driveway is exactly the kind of thing we love to hear. Thanks for choosing car360!
From the car360 team
Harry and Danny were amazing from day…
Harry and Danny were amazing from day 1. First time I’ve bought a car online without seeing it. Part exed mine with no issues. Straightforward swap at my house. Service with these guys is better than a dealership, so quick and responsive. Would recommend to anyone looking for an EV, the two sales guys were so good.
16 June 2026
Unprompted review
Reply from car360
Hi Danielle,
Harry and Danny will be really pleased to hear you had such a positive experience, thanks for putting your trust in us with your first online purchase. A part exchange and delivery sorted at your door with no stress is exactly how it should be!
From the car360 team
Used Kia purchase
Bought a car from Car360 and was looked after by Ellie over email. Working away at the time, Ellie was really accommodating to reserve the car for me and was happy for me to collect a few weeks later. All questions were answered quickly via email and I couldn't fault the customer service. Collection day was straight forward, with good aftercare provided where required. It may be daunting buying a car online without seeing it in person, but I wouldn't hesitate to do so again based on my experience this time.
8 June 2026
Unprompted review
Reply from car360
Hi Oliver,
Thank you for the kind words about Ellie, she is brilliant at making sure everything works around the customer rather than the other way round. Really pleased the collection day and aftercare hit the mark too. Enjoy your new EV!
From the car360 team
Quality of the car was good at a…
Quality of the car was good at a reasonable price. Harry was helpful all the way and sorted a slight hiccup.
Mick in the bodyshop was awesome and put right a small issue i had to make the car as good as it could be
8 June 2026
Reply from car360
Hi Mike,
Harry and Mick will be really pleased to hear they made a difference, thanks for taking the time to let us know. Glad the small issue got sorted and the car is exactly as it should be!
From the car360 team
Really simple and easy process from…
Really simple and easy process from finance application to collection. Thanks Dan for sorting out everything. Really happy with their service.
15 June 2026
Reply from car360
Hi Ribek,
Dan is brilliant at making the whole process feel straightforward, so thanks for the kind words about him. Thanks for choosing car360.
From the car360 team
Truly end to end buying experience
Service from carwow was faultless truly a breeze and a really good deal on what is a great car. They are available for questions, they make sure you understand and are comfortable the whole way. Way better than buying from a dealer.
12 June 2026
Unprompted review
Reply from car360
Hi Christiaan,
Thanks for putting your trust in us - making sure you feel comfortable and informed throughout is something we take seriously. Really pleased the deal worked out well for you too!
From the car360 team
I received everything that I ordered
I was a bit worried about getting a car online but no worries the salesman was first class believe it or not we got everything we asked for thanks Brandon Joss
12 June 2026
Unprompted review
Reply from car360
Hi Mr Campbell Frame,
Brandon is brilliant at putting people at ease with the whole online process. Thanks for putting your trust in us, and enjoy your new EV!
From the car360 team
Very happy with the buying experience
Very happy with the buying experience. The car seems to be in great condition and the whole process went very smoothly, with great customer service throughout.
1 June 2026
Unprompted review
Reply from car360
Hi Ruth,
Thanks for choosing car360, and it is brilliant to know the car arrived in great condition. We hope you enjoy every mile of it!
From the car360 team
Amazing experience
Amazing experience buying a car through car360. Arron was great and make the process so easy and was available to answer any questions. I had the car delivered and they took away the PX. The gentleman who delivered it was extremely knowledgeable and walked me though it all. The entire process was straightforward and I would highly recommend. Absolutely love the car! Thank you 🤩
2 June 2026
Unprompted review
Reply from car360
Hi Sian,
Thanks for putting your trust in us, and it is brilliant that Arron and the delivery driver made the whole thing so easy from start to finish. Enjoy the new car!
From the car360 team
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