Canvas Castle Reviews 1,088

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers frequently praise the product for its vibrant colors, detailed artwork, and wide selection, often highlighting the ability to find unique pieces that brighten their homes. Many appreciate the affordable prices and the ease of navigating the website to find exactly what they need. However, some people were dissatisfied with the product quality, describing colors as dull or pictures as blurry, and noting issues with the inner frame being too weak for larger prints. A few other people also felt that the website was misleading regarding framing, as some expected pre-framed art but received DIY kits with cheap materials, leading to additional costs for professional framing.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fantastic selection of canvas,... See more

Quality

Users describe ambiguous interactions with quality. Many customers express disappointment, citing dull... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the website's simplicity, ease of... See more

Price

Reviewers mention ambiguous feedback about price. Many customers appreciate the affordable prices, sales, and... See more

Order

Consumers find order to be ambiguous, with some reporting smooth transactions, easy ordering processes, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I haven’t received my order yet, so I can’t speak to the final product—but I wanted to share my experience so far. The ordering process was smooth and the website was easy to navigate. I appreciated... See more

Rated 5 out of 5 stars

Hello! My favorite thing about canva castle is that it publishes thought provoking bold art! There have been so many interesting conversations stimulated from my guests simply observing the... See more

Rated 5 out of 5 stars

Great prices, sales, and service! We are a nonprofit behavioral healthcare facility in rural WA State who serves the mentally ill and substance use disorders. We have recently painted the inside of ou... See more

Rated 5 out of 5 stars

Easy to order. Came within the timeframe advised. Had trouble tracking parcel (error on my behalf), customer service promptly helped me out. Very happy with picture took an hour to assemble and... See more



Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Crappy customer service

The canvas itself is pretty good. I purchased their , “sturdy” frame. I wrote it like that as that’s what I was told by their customer service when I complained about how poor quality the $118 frame was. I followed the instructions but the canvas ended up being warped. The frame in reality doesn’t look like the picture they send you. Very misleading. The customer service I received was awful.
Canvas ++ ……their frames 👎🏼👎🏼👎🏼 their customer service 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Quick update…..
This was the last email I received from them today on the 12th of April…..

You're a thief and you pass your own inadequacies out on others Mingus. What sort of grown man can't frame a canvas? You should spend less time complaining about your own failures and more time investing in yourself so you can afford a new hairline.

You will remove your false review or we will leave 1 star reviews about your appalling treatment of us on Ziyen whether you work there or not. The same applies to you lying about not receiving what you ordered you little thief

You don't need to reply, just keep checking the google reviews if you don't

This is

10 April 2025
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Mingus - you have the wrong company here. We have no one under your name and a company as large as ours would never write to a customer like that. You may be mistaking us with Castle Canvas or another company of our name. Please email our support team and we can talk to you x

Rated 5 out of 5 stars

Canvas Package

Hiya
Just wanted to say your products from framing to canvas to vibrant colour is stunning and awesome quality, it is becoming a rear thing in this day and age 🤩
I hate sitting still 😅
I’m having a big operation next month so this will keep me busy for a while and I won’t be bored!
Love love love ❤️
Anna Hansen

28 March 2025
Unprompted review
Rated 1 out of 5 stars

DODGY MARKETING....POOR PRODUCT

Absolute sham.....Beware that despite all the classy ,quality marketing photos they have on their site IF you don't read every bit of banner writing or fine print what you'll end up with is a crap DIY craft kit full of dozens of low grade pine pieces that your then expected to build. Stay clear.....they make Temu look transparent and top quality which isn't easy.

27 March 2025
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Paul - we replied to your email, pleaee check it. You ordered the diy frames, if you want it already framed you can select the stretched canvas or floating frame options. Please also note the frames are excellent quality and very easy to fit, but you're welcome to follow the instructions from our email

Rated 1 out of 5 stars

Horrible product

Horrible product. The frame and canvas is like flimsy paper and doesn't last more than afew months before it starts buckling. Utter rip-ff !!

14 April 2024
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Elle! I'm so sorry you aren't thrilled with your purchase. We don't sell paper - our canvas is high quality cotton/polyester and it can't buckle. I also can't find anyone with your name on our system but if you email our support@canvas-castle.com team we'll see if you have the right company here and we'll look after you immediately x

Rated 1 out of 5 stars

BUYER BEWARE!

BUYER BEWARE!! Wish I would have seen this site before ordering my $100+ order. I placed my order on 2/11/25. Today (3/19/25), it was received. OVER A MONTH. Their site says "fast shipping" -- one month+ is NOT fast. Their site also shows a picture of a black framed canvas. So imagine my surprise when a tiny package arrived. Inside was a rolled up canvas and four individual pieces of what looks like balsa wood! Not even black! apparently, you're supposed to "stretch" the canvas over the individual pieces of wood?? Do I want to "complain" to the owner of false advertising??? Well, after dealing with them for over a month and being treated poorly .... nah, not really. I'm done wasting my time. They should be ashamed of ripping people off!!! Nice business model you got going there "Canvas Castle." Oh, I'm sorry - "the third largest printing company in the nation" as they told me. I'd like to consider them an absolute FRAUD!!! When I emailed inquiring about my "fedex express order" I was told to not email them again. Did I threaten to sue? You betcha. People should not get away with such sham business practices.

19 March 2025
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Elizabeth - we per our email discussion, the courier lost your shipping label so we resent it, and the resend arrived in 9 days. These things occasionally happen, I know it's frustrating. In regards to a frame you ordered the diy inner frame, if you are wanting stretched canvas or a black floating frame please just select this choice. And you sent over 40 emails to us, we politely advised you that emailing us would not speed up the redelivery. We're happy to assist in any case, please email the support team and they'll look after you x

Rated 1 out of 5 stars

DO YOUR HOMEWORK!!!

After receiving my canvas, I felt like I had been deceived. In my opinion, as well as others I asked, the quality of the product is poor! The 30 day money back guarantee that shows on the homepage of the website was deceptive. They make you think that if for any reason you’re not satisfied with your purchase, you can return it for a full refund. However, as they stated in the fine print, that was intended for damaged items. Customer service finally agreed to a refund, but I would have to send it to Auckland, New Zealand. That was cost prohibitive as it would have been more than the price of the print. Again, the website shows a location in the USA, however I was informed that address was not meant for returns. I spent at least 6 hours trying to resolve this issue with customer service and drove to 2 different shipping centers without success. I feel so taken advantage of, frustrated and deceived. I will not purchase from them again! I will not recommend Canvas Castle to anyone!

25 January 2025
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Sherry! I'm so sorry you aren't thrilled with your purchase. We have offered to send you another canvas of your choice, and you are also welcome to send it to either return address for a refund. Please reply to our email, we will look after you x

Rated 5 out of 5 stars

Amazing great choice

Ordering was simple. The quality of the artwork is the best I have seen. We hung our first print yesterday and we are so impressed we will definitely be ordering again. We just have to decide on which print to order. The choice is so vast

13 March 2025
Unprompted review

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