Canvas Castle Reviews 1,088

Do not order from this company. Ordered a large canvas and it arrived faulty. They are now refusing to sent replacement or offer refund.
Very poor customer service-assistant rude and unhelpful.

To add:-posting a reply disclosing my home address is a violation of data protection and this will be reported.
To clarify-I have sent pictures of faulty items.
Once again this company is showing how poor their service is.
DO NOT BUY FROM THEM!!

**Updated Trustpilot Review – Canvas Castle**
*Update: Added following recent correspondence and ongoing issues.*

**Key Problems:**

**Damaged & Substandard Product**
* The painting arrived damaged.
* Colours and quality do not match what was advertised.

**Refusal to Refund**

* The company refuses to cover return postage.
* Refunds are denied.
* They insist I select a replacement of the same size—even when no suitable option exists.

**Conditional Service & Coercion**

* They demanded I delete or alter my public review to get a resolution.
* This is unacceptable and coercive.

**Disrespectful Communication**

* Emails have been dismissive and sarcastic. For example:

> “Hi!
> Oh wow I'm just looking over your communication with us, we have never had so many emails before! Good lord! To save me time, in very great detail, please send an extremely long email summarising why you are emailing us. Please take lots of time to write it
Kind regards
CC”

**False Reviewer Claims**

* They suggested I contacted the wrong company.
* My review clearly names Canvas Castle and includes the order number.

**Summary**

* Poor-quality product.
* Refusal to provide a lawful refund.
* Coercive, unprofessional customer service.

Potential customers should be fully aware of how complaints are handled and the standard of service.

Update to my review:

I want to set the record straight regarding the company’s response to my review:

I have only left one review. Any other review, including the one dated 23rd January, is not from me. You can verify this with Trustpilot. It is unacceptable to attribute another customer’s complaint to me, and I request that my details not be used in relation to issues raised by someone else.

Additionally, the company’s response incorrectly states that I requested a larger print and frame. I have not requested a larger size. I explicitly asked for a smaller-sized, more cost-effective replacement than my original order.

I hope this clarifies the facts for anyone reading this review and highlights the importance of accurate representation in customer communications.

Order No. 57572 :
I ordered a painting from Canvas Castle and was very disappointed with both the product and the way my complaint was handled.

The painting arrived damaged and the colours were significantly different from the image advertised on their website. Overall, the quality was far below what was described.

I contacted customer service to request a return and full refund, which I feel was reasonable given the item was faulty. This was refused, and they also would not cover return postage. Instead, I was told to choose a replacement painting.

When I tried to select an alternative, the one I chose was slightly cheaper (even with the frame), and this was also refused. I was then told I must choose another painting of exactly the same size as the original. Unfortunately, they did not have any suitable artwork in that size, so I was left with no acceptable option.

I also asked for manager contact details and information about making a formal complaint, but I received no response. The email replies I did receive were vague and unprofessional.

Overall, I feel I made every effort to resolve this directly with the company, but they were unwilling to offer a fair solution despite sending a damaged and poor-quality product. I would not recommend purchasing from this company based on my experience.

Canvas Castle stands behind their product, and will make sure the customer is happy.

The art is unique. Its given me hope for finding my own sense of style, after recent life changes

READ ALL REVIEWS! Customer service (which should not be called customer service) very rude !
They ask for you to take down the review and they will work something out afterward.

The choice, the quantity of canvas. And the ease of making transactions.

While I’m working up to which piece will be my first, I love that I can find well known pieces, in good quality that can find a home in your home. Banksy is definitely on the list for me

Do not buy large horizontal prints from this company. The inner frame is to weak to support hanging, print bending in the middle. I sent several respectful emails asking for hanging recommendations. Responses were rude and disrespectful, blaming me.

Re company's reply - I am 100% certain I have the right business. I have an email trail to prove it. This is Canvas Castle's standard response to all complaints.

Fantastic selection, easy to navigate, and amazing prices.

Very happy with my first order. Excited to see my next one

Good pricing
Easy to order
Free freight

I am very disappointed with my experience. The website says that the canvas comes with an inner frame. But mine was delivered and did not include the frame. When I inquired, they wanted to charge me twice as much for the frame as I had paid for the canvas. And their customer service really didn’t care that I had an issue. Very disappointed.

Wonderfull prints.. cheap, multiple sizes.. fast shipping..
will be ordering again. Soon

Great variety of quality prints. Easy ordering process and fast delivery.

Things I love about Canvas-canvas prints is the colour quality and option for larger prints - you can be as bolt as you like!

I had almost the exact same exchange as Kate below. They threatened to email my employer and say that I was racist and sexist. This is one of the absolute worst companies I have ever dealt with stay far far away. I’m sure they will write some BS response. Reality is they should be shut down from advertising on IG and FB.

EDIT: This reply is the same as all the others. On Tue, Nov 11, 2025 at 5:49 PM Canvas Castle support@ canvas-castle.com wrote:
Okay we've found the contact details for senior management at your company. We're going to be forwarding them your racist and homophobic emails you sent in the other email thread. How does that sound you little racist? You have 12 hours to change your review or we'll be forwarding them your

The colour, vibrancy of you items. It’s so hard to choose just one… so I chose two! Thank you.

Great prices, sales, and service! We are a nonprofit behavioral healthcare facility in rural WA State who serves the mentally ill and substance use disorders. We have recently painted the inside of our building and are greatly needing artwork for our building. With cuts to Medicare and Medicaid funding, our budget has taken a huge hit and we would be extremely grateful of any opportunity to win the $1000 giveaway to our organization!

I love all of the selections possible and it is affordable!