We were pleased to be contacted by our Sales rep Mannu that our model of range we were contemplating. purchasing in January was now on sale and would be prudent to purchase prior to new Tariffs impos... See more
Company replied
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See what reviewers are saying
Bought a fridge from Ravi got a great deal and best of all delivered in three days when we didn’t have a fridge great customer service and delivery guys were awesome. Thank you!
Company replied
sales service was very good and helpful, the delivery and installation of my dryer not so much. The unit was slightly damaged and the dryer vent connection was poor and amateurish. The connection det... See more
Our sales person was very friendly, knowledgable and respectful, and a great deal of knowledge about the products that we purchased. I definitely would recommend to family and friends.
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Company details
About Canadian Appliance Source - Winnipeg North
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1530 Regent Ave W, R2C3B4, Winnipeg, MB, Canada
- 2042014180
4.6
Excellent
137 reviews
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Reply from Canadian Appliance Source - Winnipeg North
Hi Rob,
Thank you for choosing CAS and for your kind feedback! We're happy to hear you felt welcomed when visiting our store. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
No issues....
3 June 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi,
Thank you for choosing CAS and for your feedback! We're glad to hear everything went smoothly. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
They were great
They were great. The service was excellent and staff extremely easy to deal with
14 June 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Steve,
Thank you for your kind feedback! We’re glad to hear you had a great experience and found our staff easy to deal with and the service excellent. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hi,
Thanks for letting us know you were supported!
CAS
The delivery guys were very polite and…
The delivery guys were very polite and helpful. When hauling my other fridge, they did with no problem.
2 June 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Jessica,
Thank you for your kind review! We're glad to hear our delivery team was polite, helpful, and handled your old fridge removal with no issues. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
The pricing was very competitive
The pricing was very competitive. The salesman I had was very knowledgeable. No pressure!
26 May 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Val,
Thank you for your review! We're happy to hear you found our pricing competitive and that our sales team provided knowledgeable, no-pressure service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Fast delivery and everything went smoothly from beginning to end
From the time I placed the order online to a completed delivery was only about 2.5 days. About 15 mins after placing the order I got a call to confirm delivery date which was only a couple days away.
The guys delivered and installed the appliances (3 in total) in about an hour from start to pulling away and that includes removing the old stuff from a basement and kitchen.
Was really impressed with how well everything went.
Also the new appliances are all working great so far and it's been a few weeks since delivery.
20 May 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Draekz,
Thank you for choosing CAS and for your detailed feedback! We're thrilled to hear your order process and delivery were quick, smooth, and efficient, and that our team handled installation and removal with care. It's also great to know your new appliances are working well.
We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hi Elaine,
Thank you for choosing CAS! We're glad to hear your delivery arrived right on time. We appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Great customer service
Great customer service! Terrific price. Delivery of the product was great.
30 April 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Kurt,
Thank you for your great feedback! We’re glad to hear you were happy with the customer service, pricing, and delivery. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
I am extremely disappointed with…
I am extremely disappointed with Canadian Appliance Source. I purchased a specific gas stove at an agreed price, only to have a completely different model delivered. When I contacted them, instead of taking responsibility or trying to make things right, I was met with excuses and zero accountability.
One representative even admitted that “our lines were crossed,” which clearly indicates an error on their end — yet no one was willing to properly acknowledge it or offer a reasonable solution. I spent THREE DAYS trying to get in touch with someone who could actually help, only to be passed around and ignored.
When I was finally transferred to customer service, I asked to speak to a manager and was told they do not provide managers’ names and that I had to go online and fill out an exchange request form myself. When I asked how I was supposed to cook for the next 3–4 days, especially since this happened on a Saturday of a long weekend, I was essentially told nothing could be done because “that’s the policy.”
Selling one product, delivering another, refusing to properly address the mistake, blocking access to management, and leaving a customer without a working stove over a long weekend is completely unacceptable. Mistakes happen, but how a company handles them matters — and Canadian Appliance Source failed miserably in both customer service and accountability.
I would not recommend them based on this experience. If you value honesty, responsibility, and customer care, think twice before buying here.
15 May 2026
Reply from Canadian Appliance Source - Winnipeg North
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating and disappointing this situation has been. We sincerely apologize for the inconvenience caused.
To have the matter properly reviewed, please complete the return/exchange request form or reach out directly to aftersales@caslp.ca with your order details so the appropriate team can assist further.
Sincerely,
CAS
Very helpful sales staff
Very helpful sales staff. The whole experience from purchase to delivery was very smooth and efficient. Will definitely purchase again in the future.
30 April 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi John,
Thank you for your kind review and for choosing CAS. We’re glad our sales team made the experience smooth and efficient from purchase to delivery. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Excellent service
The salesperson in store was extremely helpful. Product was delivered the day after I ordered it. The delivery people were there within the alotted time window and were very careful with bringing in the new appliance and removing the old one.
16 May 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Laurie,
Thank you for your kind feedback and for choosing CAS. We’re glad to hear our sales team was helpful and that your delivery was prompt, careful, and on schedule, including the removal of your old appliance. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hi Wayne,
We appreciate your positive feedback on our pricing, fast delivery, and follow-up. We're glad you had a great experience!
CAS
Reply from Canadian Appliance Source - Winnipeg North
Hi Gilles,
We're glad to hear you found our online ordering easy and delivery quick. Thank you for your feedback!
CAS
Everything went well from ordering to…
Everything went well from ordering to installation. Thanks for making it happened smoothly.
2 May 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Thi,
We're so glad to hear that everything went smoothly from ordering to installation. We appreciate your positive feedback!
CAS
Jacob was extremely helpful
Jacob was extremely helpful. A great asset to your company. He understood our needs as well as our budget. We got a terrific deal.. Jacob was well versed in the products and ensured we left with what we needed. We will definitely refer family and friends to CAS thankyou. The delivery people were very good.
4 May 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Lorelei,
We appreciate your positive feedback. We're happy to hear that our team member was so helpful and understood your needs. It's great to know you got a terrific deal and the delivery went well. Thank you for recommending us!
CAS
The no presure sales approch
21 April 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Robin,
We're glad you appreciated our team's approach. Thank you for sharing your positive experience with us; it means a lot to us.
CAS
Great experience
Friendly, considerate service. Went above and beyond to get me a new dishwasher. Delivery and install were done quickly and professionally.
21 April 2026
Reply from Canadian Appliance Source - Winnipeg North
Hi Gordon,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear you received friendly and considerate service, and that our team went above and beyond to help you get your new dishwasher.
It’s also great to know the delivery and installation were completed quickly and professionally. We’ll be sure to share your feedback with the team.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Aryan Gill awesome salesperson!
25 April 2026
Reply from Canadian Appliance Source - Winnipeg North
Hello Evelyne
It is great to know you had such a positive experience with our sales team. We value your business!
We look forward to welcoming you back to our location.
Kind regards,
CAS
Very happy
Knowledgeable salesperson as well as a large selection of appliances that I was interested in. Short wait time and free delivery.
23 April 2026
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