⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... See more
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Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more
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Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... See more
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The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... See more
Company details
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.6
Excellent
2K reviews
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The Salesman
The Salesman, Nick, was very knowledgeable and helpful, and we had our stove delivered within a very short time. The delivery men were also very helpful.
1 April 2026
Reply from Canadian Appliance Source - Edmonton
Hello Darlene,
It’s wonderful that Nick was able to guide you through the process so effectively and that our delivery crew followed through with that same level of care.
We are grateful for your business and look forward to working with you again.
All the best,
CAS
I bought a freezer
It was a quick purchase given my old freezer had failed and it was an emergency.
Sales associate was very helpful.
Freezer arrived next day. Only thing that would have helped is if the the delivery people had properly leveled the feet.
24 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Brenda,
Thank you for sharing your feedback! We’re glad to hear that our team was able to help you quickly in your emergency and that your freezer arrived the next day. We appreciate your note about levelling the feet and will use it to improve our delivery process.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Everything was done to my satisfaction.
24 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Irene.
We're glad you were satisfied with everything. Thank you for your positive feedback; we appreciate it.
CAS
Very easy to deal with. I select and order and they do the rest, including to remove and dump my old appliance.
fast ro reply, help to select what best work for me. compatative price.
17 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Vahid,
Thank you for sharing your experience! We’re delighted to hear that the process was easy for you, from selecting the right appliance to having the old one removed, and that our team was responsive and helpful throughout.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
We were directed to the right…
We were directed to the right appliances for our needs & budget.
18 March 2026
Was sent a washing machine instead of a…
Was sent a washing machine instead of a dryer I had just purchased a washing machine from the same place less than nine months ago. Why would I order another washing machine now I’m stuck with a washer and no dryer. Multiple calls to the company and no reply. Will never use them again.
14 March 2026
Reply from Canadian Appliance Source - Edmonton
Dear Martin Cuff,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the incorrect item that was delivered.
We sincerely apologize for this error and the inconvenience it has caused. Upon review, we can confirm that compensation has been applied to your order, and a delivery for the correct unit has been scheduled for April 10.
We appreciate your patience and hope the upcoming delivery resolves this matter to your satisfaction.
Sincerely,
CAS
5 stars all around.
The whole process was flawless right from the phone call to the delivery. Would highly recommend.
24 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Barbara,
We're happy the entire process, from your initial call to the delivery, was flawless. Thank you for the recommendation; we appreciate your business!
CAS
Mr. APP Rotella?
The sales person who attended me
( mr. AP?) was not pushy,,explained the product, with comparisons,
I would love to have these type of people to work for me.
I am retired now so not soliciting.
14 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Amir,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business! We're glad to hear that our sales representative, Mr. AP, provided clear explanations and helpful comparisons without any pressure.
It’s wonderful to know that his service made such a positive impression. We look forward to serving you again in the future, and please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thanks again for your support!
CAS
The appliance was delivered on the day…
The appliance was delivered on the day promise. The delivery staff were quick and polite
13 March 2026
Reply from Canadian Appliance Source - Edmonton
Hello Ann,
We’re thrilled the delivery went smoothly and on schedule, and that our team made a positive impression. We look forward to assisting you with future needs!
Warmly,
CAS
Great Experience
I was greeted when I walked into the store. Atri was very helpful. My refrigerator was delivered within 2 days of my order, and the delivery guys were so careful. I loved the delivery, and the setup was included in the price, and there was a very small fee to take away the garbage. I will definitely use them again.
16 March 2026
Reply from Canadian Appliance Source - Edmonton
Hello Mill,
It’s wonderful to hear your experience from start to finish was so seamless! We’re glad Atri and the delivery team could make everything easy and efficient for you. We look forward to assisting you with your next purchase.
Cheers,
CAS
Beware really horrible after sales customer service
First off Google this company read honest reviews not regulated on the forums it won't let me attach link here..... this company will hands down leave you after the sale the salesman must work on commission and once they have it they don't care even a little to ask simple question or answer the fact that hey I haven't taken delivery of my appliance for 10 months I waited and the price drops 3500$ and I can't get the new price b.s or the fact you spend 20k on a thermador fridge and the handles arnt included so after your long wait now you have a fridge your not using until the handles show up another 1100$ btw something that should be disclosed when you purchase I mean they love upselling but drop the ball on that one probably cause people would back out and look elsewhere, if your dishwasher shows up damaged they try and force you to take 50$ for the damage and fight you for months to get a replacement door i bought alot from them wasn't done either but I am now I'll go elsewhere I'd go to home Depot before these guys hands down
10 February 2026
Unprompted review
Reply from Canadian Appliance Source - Edmonton
Dear Dennis Wayne Babb,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you have had.
Please be advised that Thermador appliances are premium products that are specifically ordered for our customers once an order has been paid in full.
Our records indicate that your appliances were delivered in December 2025.
Regarding our price match policy, we match qualifying prices if you find a lower advertised price online or in print from another appliance retailer prior to your purchase or delivery.
You can find more details on this policy here: https://www.canadianappliance.ca/Content/Price-Match-Policy-67/
Regarding the small dent on your dishwasher, a service call had been dispatched to APPLIANCE OUTLET EDMONTON who will send a technician to replace the damaged part.
Sincerely,
CAS
Considerate salesperson and outstanding delivery
Adesh, our salesperson, listened to our needs and issues and helped us find the replacement fridge that best met our needs.
The delivery staff were extremely considerate and managed to get the fridge placed in a difficult location (several narrow doorways). Their overall service was exceptional and noteworthy.
18 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Dieter,
Thank you so much for your thoughtful feedback and for choosing CAS—we truly appreciate your business! We’re delighted to hear that Adesh took the time to understand your needs and helped you find the right replacement fridge.
It’s also wonderful to know our delivery team handled a challenging setup with such care and professionalism—getting through narrow doorways is no small task!
We’re grateful for your support and would love the opportunity to serve you again in the future. If any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
The service was so good
The service was so good
Gurkirat Was so honest, knowledgeable and helpful helping me to choose the proper microwave
17 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Gurkirat provided honest, knowledgeable, and helpful service while assisting you in choosing the right microwave.
It’s always our goal to make the process easy and ensure you feel confident in your purchase. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Mary,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear everything was handled smoothly over the phone, from purchase to delivery.
Making the process easy and convenient is always our goal. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
I ordered a washer off of the website
I ordered a washer off of the website, the delivery date was clearly shown for the following day. However, when I contacted the store I was very curtly informed that the truck was already loaded for the next day and delivery cannot be guaranteed. However, I rechecked the website while on the phone with the store and the following day was still listed as a delivery option. This feels very dishonest to advertise if the store is unable to fulfill the delivery. The person I spoke to was extremely abrupt and completely unhelpful. I canceled my ordered, promptly reordered the same washer online from Costco and had excellent customer service.
9 March 2026
Reply from Canadian Appliance Source - Edmonton
Dear Candice Schollmeyer,
Thank you for your feedback.
To clarify our ordering process on canadianappliance.ca, customers must select their region (province) to view local inventory.
In-stock items are identified by a blue "In stock (Same/Next day delivery)*" tag.
After an order is placed, you are prompted to select a preferred procurement date.
While selecting a date for backordered appliances does not guarantee delivery, we strive to provide the most accurate estimated dates possible.
Regarding your LG Washer, the mid-March date was set as an estimated procurement window, not a confirmed delivery date.
Currently, this appliance is in stock at our Ottawa and Ontario retail locations.
We apologize for any misunderstanding regarding the status of your order.
Sincerely,
CAS
sales person..great
13 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Violet,
Thank you for your feedback! We’re glad to hear that our salesperson provided great service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
We got a great range
We got a great range, at a great price, with no hassles and with fast, efficient and friendly delivery. This is a great store for home appliances.
7 March 2026
Reply from Canadian Appliance Source - Edmonton
Hi Peter,
Thank you for your wonderful review! We’re so glad you found a great range at a great price and that our delivery team made the process fast, efficient, and friendly.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
While the sales person was good to deal…
While the sales person was good to deal with our search. We ended up having to cancel our order. Over a week ago and I called the service line on Monday. They assured me I would receive and email showing how to get my refund. Still nothing this is ridiculous. So not overly impresses with rhis part of the service.
Regards
Donica
3 March 2026
Reply from Canadian Appliance Source - Edmonton
Dear Donica Wilkie-Morrow,
Thank you for taking the time to share your concerns with us.
We are sorry to hear that your purchase did not work out. We can confirm that your order has been canceled.
Regarding your refund, our Accounts Payable team will process it via e-transfer.
You will receive an email notification once the transaction has been completed.
Sincerely,
CAS
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