Sales staff made themselves available in their busy workplace and alway ready with answers. Didn’t feel pressured. Professional delivery staff. Fair prices comparable to other stores.
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We bought online but our sales rep Rajat was fantastic. He was very helpful, quick to respond to our questions. He was also patient and helpful with our lack of technical skills which was most appr... See more
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Raoul my salesman made sure to look for exactly what I wanted, pointed out the differences between appliances. And even responded promptly to my email after I'd measured for another Appliance I was co... See more
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The men who delivered the appliances were quick and efficient. They had to remove the front door but returned it to its place and carefully carried the appliances up the stairs and removed the old.... See more
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Company details
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.5
Excellent
2K reviews
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Swift,friendly experience
Swift,friendly experience. Our installer was experienced, very tidy and clean, very professional.
24 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi Wayne,
We're so pleased to hear that your experience was swift and friendly, and that our installer was experienced, tidy, clean, and professional. We truly appreciate your business!
CAS
Raoul my salesman made sure to look for…
Raoul my salesman made sure to look for exactly what I wanted, pointed out the differences between appliances. And even responded promptly to my email after I'd measured for another Appliance I was considering getting
22 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi Stephanie,
Thank you for your thoughtful review! We're so glad Raoul took the time to help you find exactly what you were looking for and provided the information you needed to make the right choice. We truly appreciate your business and look forward to serving you again. If your family or friends need appliances, we'd be grateful if you keep CAS in mind and recommend us to them!
CAS
Excellent quality & choices.
Excellent quality & choices.
Good services.
Convenient location.
28 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi Andrew,
We are so happy to hear you enjoyed the quality and choices we offer, and that our services and convenient location met your expectations. We appreciate your kind words!
CAS
Competitive prices and professionalism
Sales staff made themselves available in their busy workplace and alway ready with answers. Didn’t feel pressured. Professional delivery staff. Fair prices comparable to other stores.
23 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi Rob,
Thank you for your thoughtful review! We're glad our team was able to provide helpful, pressure-free service and that you were pleased with our pricing and professional delivery. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommend CAS to them!
CAS
Excellent in every way
We bought online but our sales rep Rajat was fantastic. He was very helpful, quick to respond to our questions. He was also patient and helpful with our lack of technical skills which was most appreciated as seniors.
Prices were comparable to other places but we saved a lot considering that everything was included, free delivery, removal of old appliances and free hoses etc
Communication and service was excellent from purchase to delivery.
I would highly recommend CAS and Rajat to anyone looking for appliances
21 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi Sheila,
Thank you for your wonderful review! We're thrilled to hear Rajat provided patient, helpful, and responsive service throughout your experience with CAS. We're glad our all-inclusive service, from delivery to appliance removal and accessories, helped make your purchase easy and convenient. We truly appreciate your business and your recommendation. We look forward to serving you again and would be grateful if you continue to share your experience with your family and friends!
CAS
Raoul Serrano was helpful in selecting…
Raoul Serrano was helpful in selecting the best appliance for our needs
18 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind review and for choosing CAS! We're delighted to hear Raoul helped you find the right appliance for your needs. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we hope you'll recommend CAS!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Ryan,
We're delighted to hear that our communication and delivery met your expectations. We appreciate your kind words!
CAS
Vunny gave us great service Delivery…
Vunny gave us great service Delivery and as awesome No complaints or concerns
16 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind review! We're delighted to hear Vunny provided great service and that your delivery experience was just as excellent. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Bad and good
I bought a beverage centre refrigerator over the phone was told it would be ready for pick up on a Thursday so I drove across Edmonton to the location to find it was not there. They did take care of things by delivering it to my house free of charge. I just know I will only deal with Sumit from now on. He is a 5 star
21 July 2026
Vunnu was pleasant
Vunnu was pleasant, knowledgeable and was quick to assist me. I am disabled and was quite pleased with the respect and assistance 😊
14 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind review! We're so pleased to hear Vunnu provided pleasant, knowledgeable, and respectful service while assisting you. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your experience with your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind feedback! We're delighted to hear that our service was great and that the delivery met your expectations as outlined by our salesperson. We truly appreciate your business.
CAS
The men who delivered the appliances…
The men who delivered the appliances were quick and efficient. They had to remove the front door but returned it to its place and carefully carried the appliances up the stairs and removed the old. It was very good service.
19 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi Judith,
Thank you for your great review! We're glad to hear our delivery team provided quick, efficient, and careful service while handling your appliance installation and removal. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
Perfect sales service
Perfect sales service, delivery, & installation, and it looks & works great!
17 July 2026
Reply from Canadian Appliance Source - Edmonton
Hi Gerry,
We are so delighted to hear that our sales service, delivery, and installation all met your expectations and that you are happy with how everything looks and works!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Dustin,
Thank you for your great review! We're happy to hear your experience was nice and easy. We truly appreciate your business and your continued support, and we look forward to helping you with all your future appliance needs. Please feel free to recommend CAS to your family and friends as well!
CAS
Very poor and questionable
Very poor and questionable after service! Requested an exchange on a range that did not meet my requirements. The one that did cost $20 less. I understand the $150 restocking fee and have no problem with that. It is the “ creative accounting” demanding over $1000 for a stove I have basically already paid for! There is a scam going on here!
Interesting I just received their comment but I have an e mail from them stating and I quote “Your balance due before booking: $1,075.20” . Not sure how I could have misunderstood.
9 July 2026
Reply from Canadian Appliance Source - Edmonton
Dear Anne Cramton,
We're sorry to hear about the confusion. We would like to clarify that there is no outstanding balance of over $1,000 on your exchange. It appears there may have been a misunderstanding when reviewing your invoice.
If you log into Manage My Order, you'll see that the only remaining balance is $136.50, which reflects the applicable processing fee. We strive to be as transparent as possible throughout the exchange process and apologize if the invoice caused any confusion.
If you have any questions, our team would be happy to walk through the order details with you.
Sincerely,
CAS
We bought a washer online
We bought a washer online. Great website, competitive price and excellent communication throughout the process from purchase to delivery. The delivery crew was great - careful and quick with removing the old machine and installing the new one.
16 July 2026
Unprompted review
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your excellent review and for choosing CAS! We're delighted to hear that you enjoyed our online shopping experience, competitive pricing, communication, and professional delivery service. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi William,
We are so pleased to hear that you experienced good service and quick delivery. Thank you for sharing your positive feedback with us!
CAS
The sales person really listened to…
The sales person really listened to what we wanted and need without hesitation.
9 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello George & Jackie
Thank you so much for your business. We look forward to seeing you at the store again in the future!
Have a wonderful day,
CAS
Reply from Canadian Appliance Source - Edmonton
Hello Arnulfo
Thank you for trusting us with your business. We look forward to seeing you at our location again soon!
With thanks,
CAS
Raul
Raul , was very professional and knowledgeable, it was a pleasure doing business with him . Thank you for your service.
8 July 2026
Reply from Canadian Appliance Source - Edmonton
Hello Greg
We thoroughly enjoyed assisting you and appreciate your business. We look forward to seeing you again soon!
Kindest regards,
CAS
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