All good except we ended up purchasing a connector that was supposed to be necessary...when it was found not needed we can only return for credit...which is useless as it was only approximately 34 do... See more
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Sales person was very informative and did not try to upsell me. It was an easy process. Delivery was quick and did not leave me wondering when they would come. Delivery people were polite and frien... See more
Company replied
Easy transaction. The sales person was very nice. I did not have to go into the store to purchase. Did everything over the phone and through a digital transaction. Would recommend for sure.
We were able to look around without pressure but still have someone to answer questions when needed. Delivery and installation went just as booked. Overall great experience.
Company replied
Company details
About Canadian Appliance Source - Calgary
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4.6
Excellent
3K reviews
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Easy transaction
Easy transaction. The sales person was very nice. I did not have to go into the store to purchase. Did everything over the phone and through a digital transaction. Would recommend for sure.
26 July 2026
Everything went smoothly from the…
Everything went smoothly from the minute I went into the showroom to when they delivered.
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast and reliable
Like the customer and delivery services which are good and fast. Also, appreciate the installation.
24 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Saba,
Thank you for your kind feedback! We're delighted to hear you were pleased with our customer service, fast delivery, and professional installation. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we'd be grateful if you recommended us to them!
CAS
Sales were helpful and friendly
Sales were helpful and friendly. Didn’t try to upsell and the delivery drivers were fast and efficient.
24 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Christel,
Sales were helpful and friendly. Didn’t try to upsell, and the delivery drivers were fast and efficient.
CAS
Sales rep worked hard to ensure…
Sales rep worked hard to ensure satisfactory service, and the delivery fellas were awesome.
15 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Dan,
We are so pleased to hear that our sales representative worked diligently to ensure your satisfaction and that our delivery team provided such an excellent service. We truly appreciate your business!
CAS
Everything went smoothly except for…
Everything went smoothly except for getting hold of the manufacturer otherwise almost went perfect
14 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Jo-Anne,
Thank you for your great review! We're glad to hear Cory Smith made your purchase and delivery experience easy and hassle-free. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
CAS went over and above to help us…
CAS went over and above to help us manage delivery dates after our renovation. Christina was amazing to work with.
18 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Liz,
Thank you for your wonderful review! We're so pleased to hear that our team went above and beyond to help manage your delivery dates after your renovation. We truly appreciate your kind words.
CAS
Reply from Canadian Appliance Source - Calgary
Hi John,
We're so glad to hear that our sales team provided you with such a positive experience. We truly appreciate your kind words!
CAS
All good except we ended up purchasing…
All good except we ended up purchasing a connector that was supposed to be necessary...when it was found not needed we can only return for credit...which is useless as it was only approximately 34 dollars and the credit means we need to purchase another appliance. This should be able to returned for refund.
14 July 2026
The sales person's cooperation in…
The sales person's cooperation in understanding our requirements. She could have shown the appliances before booking the order.
9 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Kalidas,
Thank you for choosing CAS and for sharing your feedback. We're glad to hear our salesperson was cooperative and took the time to understand your needs. We also appreciate your suggestion and will use it to help improve our customer experience. Thank you for your business—we look forward to serving you again and hope you'll recommend CAS to your family and friends.
CAS
Great service
Purchase was easy. Sales person was knowledgeable. Delivery was streamlined and efficient.
14 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Kerrie,
Thank you for your wonderful feedback! We are so pleased to hear that your purchase was easy, our salesperson was knowledgeable, and your delivery was streamlined and efficient. We truly appreciate your business!
CAS
Excellent customer service and…
Excellent customer service and knowledgeable staff. Sumit was excellent!! Gave me the best deal. The delivery /installation crew was also very good and did a professional Job installing.
12 July 2026
Reply from Canadian Appliance Source - Calgary
Hi Jalal,
Thank you for your excellent review and for choosing CAS! We're thrilled to hear that Sumit provided outstanding service and helped you find a great deal, and that our delivery and installation team completed the job professionally. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
We were able to look around without…
We were able to look around without pressure but still have someone to answer questions when needed. Delivery and installation went just as booked. Overall great experience.
7 July 2026
Reply from Canadian Appliance Source - Calgary
Hello Terry
We are very grateful for your business and for letting us assist you.
We look forward to working with you again on any future projects.
Respectfully,
CAS
Great experience with CAS!
Great experience with CAS!
The representative Mr.Vedant Patel, had excellent knowledge of the products and clearly understood my requirements. He was friendly and applied the relevant discounts, and ensured my order was delivered on time.
Highly recommend CAS and their excellent customer service!
8 July 2026
Reply from Canadian Appliance Source - Calgary
Hello Abhishek
We appreciate you sharing your experience and will make sure Vedant gets the recognition he deserves for his excellent guidance.
We look forward to working with you again in the future!
Kind regards,
CAS
We appreciated the "No Pressure"…
We appreciated the "No Pressure" attention by the professional representative Vishu. He is very knowledgeable of the products he sells, was able to answer our questions and offer appreciated advice. He responded to all of our emails in a timely manner and made our buying decision much easier.
7 July 2026
Reply from Canadian Appliance Source - Calgary
Hello Ken
It was an absolute pleasure doing business with you, and we appreciate you highlighting our process. We look forward to welcoming you back anytime!
Best wishes,
CAS
Great service and quick responses
6 July 2026
Reply from Canadian Appliance Source - Calgary
Hello Jim
We are pleased that our team was able to provide such highly responsive service throughout your experience.
We look forward to working with you again in the future!
Respectfully,
CAS
Good prices, good products, good customer service, good delivery
Vedant was very helpful in helping me choose a washer that fit my needs. It was an easy transaction. Delivery was prompt and good. This will definitely be my first choice when looking for another appliance.
5 July 2026
Reply from Canadian Appliance Source - Calgary
Hello Kirsten,
We are so glad that Vedant took the time to guide you to the ideal washer for your goals and made your prompt drop-off so seamless.
We look forward to serving you again on your next appliance purchase!
Cheers,
CAS
Sales person was very informative and…
Sales person was very informative and did not try to upsell me. It was an easy process. Delivery was quick and did not leave me wondering when they would come. Delivery people were polite and friendly. Highly recommend Canadian Appliance Source.
27 June 2026
Reply from Canadian Appliance Source - Calgary
Hello shaunehrmann
We are so glad to hear that your experience went so smoothly, from our informative showroom staff to the polite and friendly delivery crew.
We look forward to welcoming you back down the road!
Warm regards,
CAS
Reply from Canadian Appliance Source - Calgary
Hello Blake,
We are thrilled that our team delivered such a seamless experience for you from the initial consultation all the way to your drop-off.
We look forward to seeing you at the store again soon!
Best wishes,
CAS
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