My salesperson was very helpful from the start. I had to make some changes along the way and Dee was patient and accommodating. He also was able to get some discounts for me. The delivery happened as... See more
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We were walk-in customers at the Barrie showroom. Jason was helpful in our final selection. The delivery was on time with good communication. The installation was well done and we are pleased. This Fr... See more
Company replied
The only reason for a four star rating was due to unforeseen circumstances the install did not happen when requested. It happened later in the day. I had to cancel a dental appt and reschedule. The o... See more
The instore service was excellent and the delivery went very smoothly. The only issue was with the applince itself; it displayed a fault code as soon as it was hooked up. It then took Bosch five days... See more
Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
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The delivery was by two very kind and…
The delivery was by two very kind and helpful individuals. They did extra for me. Was brought in good shape and set up. Thank you
22 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Liz,
We are so pleased to hear that our delivery team provided such kind and helpful service, going above and beyond to ensure your item was brought in good shape and set up. Thank you for sharing your positive experience!
CAS
My salesperson was very helpful from…
My salesperson was very helpful from the start. I had to make some changes along the way and Dee was patient and accommodating. He also was able to get some discounts for me. The delivery happened as promised and the two delivery guys were polite and thoughtful of the surroundings. They had to maneuver to get the refrigerators into the right room and were mindful while they were moving into tight spaces. All in all the experience of working with Canadian Appliance was positive and I will definitely call them again when my next appliance dies.
2 August 2026
Reply from Canadian Appliance Source - Barrie
Hi Elizabeth,
Thank you for your fantastic review! We're so pleased to hear that your salesperson provided patient and accommodating service, and that our delivery team was polite and thoughtful while maneuvering your new refrigerators. We truly appreciate your positive feedback and look forward to assisting you again in the future.
CAS
Reply from Canadian Appliance Source - Barrie
Hi Denise,
Thank you for your kind words! We truly appreciate your business and are delighted to hear you had a great experience with CAS. We look forward to helping you again in the future, and if your family or friends are ever shopping for appliances, we'd be grateful if you recommended us to them!
CAS
CAS has become our "go to" place for…
CAS has become our "go to" place for appliance. Their prices, service and warranty options are great. And the delivery speed impressive.
30 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Sarah,
Thank you for making CAS your go-to appliance store! We're grateful for your continued business and are thrilled to hear you've been happy with our prices, service, warranties, and fast delivery. We look forward to helping you again, and we'd truly appreciate it if you recommended CAS to your family and friends!
CAS
We were walk-in customers at the Barrie…
We were walk-in customers at the Barrie showroom. Jason was helpful in our final selection. The delivery was on time with good communication. The installation was well done and we are pleased. This Fridge is a nice complement to the dishwasher and stove we purchased previously through CAS.
1 August 2026
Reply from Canadian Appliance Source - Barrie
Hi David,
Thank you for your wonderful review! We're so glad to hear about your positive experience at our showroom and that Jason was helpful in your selection. We truly appreciate your business and look forward to serving you again.
CAS
Good quality product and great…
Good quality product and great professional sales person and great delivery team.
1 August 2026
Reply from Canadian Appliance Source - Barrie
Hi Bartholomew,
We are so pleased to hear that you found our product quality to be good, and that our salesperson and delivery team provided such a great experience. We truly appreciate your business!
CAS
Highly Recommended!
I was able to view inventory on line, including availability, and was able to speak to a representative (Harleen Mankoo) right away. Harleen was very helpful and arranged for my delivery the following Thursday. Delivery was uneventful, including the removal of the old range (free) and the packaging ($8.00). Highly recommend!
24 July 2026
Reply from Canadian Appliance Source - Barrie
Hi John,
Thank you for your wonderful feedback! We're delighted to hear that you found our online inventory helpful and that our representative provided excellent assistance in arranging your delivery. It's great to know that the delivery, including the removal of your old range, was smooth and uneventful. We truly appreciate your high recommendation and your business.
CAS
Reply from Canadian Appliance Source - Barrie
Hi Mary,
We are so pleased to hear that you found our service to be smooth, responsive, and courteous. Thank you for your kind words!
CAS
I was able to order what i needed
I was able to order what i needed. Great salesperson My order came quickly Installed right away and kitchen was back to normal.
Thank you.
30 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Siim,
Thank you for your wonderful review! We're thrilled to hear that you were able to easily order what you needed and that your salesperson provided great service. We're also delighted that your order arrived quickly, allowing you to get your kitchen back to normal right away. We truly appreciate your business and look forward to serving you again.
CAS
Had a great sales experience in the…
Had a great sales experience in the bayfield barrie location and the delivery drivers were great with using slip ons so their shoes didn’t get the house dirty. Would use them in the future
29 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Graydon,
Thank you for your wonderful feedback! We're delighted to hear you had a great sales experience and that our delivery team was so considerate. We truly appreciate your business and look forward to serving you again in the future.
CAS
Good service
Good service, timely delivery and compromise when I couldn't get what I wanted that made me a happy customer.
22 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Anthony,
Thank you for your wonderful review! We're so pleased to hear that you experienced good service and timely delivery. We're especially happy that we could find a compromise that made you a happy customer. We truly appreciate your business!
CAS
Delivery was early and I didn’t have to…
Delivery was early and I didn’t have to wait around for anyone. Installed quickly and properly very polite workers.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Jennifer,
Thank you for your wonderful review and for choosing CAS! We're so glad your delivery arrived early and that our team provided a quick, professional installation. We truly appreciate your business, look forward to serving you again, and hope you'll share your experience with your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Shane,
We're so pleased to hear that you found our pricing good, your transaction easy, and that your delivery was on time and without issue. Thank you for your wonderful feedback!
CAS
Easy to order did online this time
Easy to order did online this time, delivery great, as to quality of appliances time will tell.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Diane,
We are glad to hear that your ordering process was easy and that delivery was great. We hope you enjoy your new appliances!
CAS
Smooth delivery experience
We purchased 2 appliances that were delivered to our remote cottage. The delivery went very smoothly. We had clear directions about how to have our end prepped for delivery and removal. They were polite and efficient.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you for your kind review! We're so pleased to hear your cottage delivery went smoothly and that our team provided clear communication along with polite and efficient service. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be grateful if you recommended us to them!
CAS
I was very pleased with my experience
I was very pleased with my experience. I purchased on line and it was easy peasy. The delivery service was excellent and I would highly recommend Canadian Appliance ,
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi LK,
Thank you for your wonderful review! We're so pleased to hear that your online purchasing experience was easy and that our delivery service was excellent. We truly appreciate your high recommendation and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Barrie
Hello Kempenfelt
We are so glad that our team provided top-tier support and assistance for your needs!
We look forward to working with you again soon.
All the best,
CAS
Sam's the man
Sam Cichelly was one of the reasons we ended up buying here. He was thoroughly knowledgeable with products, answered all of our questions and concerns, and most of all not pushy or overbearing, which I cannot stand and have left stores because of it in the past.
23 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Dean,
Thank you for your kind words! We're thrilled to hear Sam provided such a knowledgeable, pressure-free experience and helped you find the right fit. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be grateful if you kept us in mind and recommended us to them!
CAS
They were unable to put on the stands…
They were unable to put on the stands we had and did not hook up.
22 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Chris,
We are so glad to hear that you had such a positive experience with both our staff and delivery teams. We truly appreciate your business and look forward to serving you again.
CAS
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