The company dealt with the request to provide draw down funds efficiently. Took longer than anticipated which caused some concern in case the completed form hadn’t been received. If an email or text... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... See more
Company replied
It was so nice to speak to a real person about my investment. Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary addres... See more
Company replied
As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his... See more
Company replied
Company details
- Non-Bank Financial Service
- Fund Management Company
- Income Protection Insurance Company
- Mortgage Lender
- Retirement Scheme Provider
- Term Life Insurance Provider Company
Written by the company
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Contact info
Level 37, 22 Bishopsgate, EC2N 4BQ, London, United Kingdom
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4.3
Excellent
1K reviews
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This company has cost me a great deal…
This company has cost me a great deal of money as they did not follow the instructions they were given, clearly and in large print.
No doubt they would use the small print as an excuse.
20 April 2026
Unprompted review
Reply from Canada Life UK
Hi Hilda,
Thank you for taking the time to leave us your feedback. I’m really sorry to hear about your experience and understand how frustrating this must have been for you. This certainly isn’t the level of service we aim to provide, and we’d like the opportunity to look into what happened.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Reply from Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were so pleased with the service provided by our team.
All the best,
Helen
Matters dealt with very efficiently.
28 April 2026
Unprompted review
Reply from Canada Life UK
Hi Michael,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that matters were dealt with very efficiently for you.
All the best,
Helen
Very efficiently dealt with me
8 May 2026
Reply from Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your enquiry was dealt with efficiently.
All the best,
Helen
Easy to fill in forms
2 April 2026
Reply from Canada Life UK
Hi Tony,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our forms easy to complete.
All the best,
Helen
Had to do a lot of chasing to keep…
Had to do a lot of chasing to keep updated on the progress, quite disappointing as the first time I used them they were excellent
27 April 2026
Reply from Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and appreciate you bringing this to our attention. We’d really like to understand what’s happened and see how we can help put things right.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
I was having difficulty selling my…
I was having difficulty selling my house before my mortgage came to an end.
Canada Life helped me with a lifetime mortgage to the very best of their ability.
A big thank you to Canada life and my two financial advisors.
30 June 2025
Reply from Canada Life UK
Hi Julie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that we were able to support you with a lifetime mortgage at a challenging time, and that both Canada Life and your financial advisers were able to help you move things forward.
All the best,
Helen
Reply from Canada Life UK
Hi Chris,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found the process simple, quick and easy to deal with.
All the best,
Helen
Reply from Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear you found our rates competitive, while also taking on board your comments about communication. If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Fantastic support from Paul Dolan at Canada Life!
I can’t thank Paul Dolan enough for his help last week. We hit a last-minute legal hiccup on a case with a really tight deadline, and Paul was incredibly helpful in moving things along and ensuring we completed on time. His proactive support turned a stressful situation into a success. It’s rare to find BDM so willing to go the extra mile to ensure a completion stays on track. Absolute lifesaver - thanks again, Paul!
1 May 2026
Unprompted review
Reply from Canada Life UK
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear how helpful Paul Dolan was in supporting you through a last‑minute legal issue and helping to keep everything on track under a tight deadline.
All the best,
Helen
This company is very easy to deal
This company is very easy to deal, making the entire process simple. I would recommend 👌
27 March 2026
Reply from Canada Life UK
Hi Melvyn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found us easy to deal with and that the process was simple from start to finish.
All the best,
Helen
Still waiting for paperwork on how much…
Still waiting for paperwork on how much I will be getting every month
3 May 2026
Reply from Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us positive feedback. We really do appreciate it, and I’m sorry you’re still waiting to receive the paperwork confirming how much you’ll be receiving each month.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
The best and most competitive pension…
The best and most competitive pension on the market, Canada Life turned my request into a pension very quickly and without fuss. Superb product
29 April 2026
Reply from Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our pension product competitive and that the process of setting it up was quick and straightforward for you.
All the best,
Helen
Excellent service and products
Excellent service and products. No problems at all and highly recommended.
1 May 2026
Reply from Canada Life UK
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you’ve been pleased with both our service and products, and that everything ran smoothly for you.
All the best,
Helen
Change of Address contact
Making contact and implmenting my change of address was simple, quick and easy.
17 April 2026
Reply from Canada Life UK
Hi Martin,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that making contact with us and updating your address was simple, quick and easy.
All the best,
Helen
Reply from Canada Life UK
Hi Richard,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our communication clear and that the team came across as friendly.
All the best,
Helen
Canada Life Reputation
21 April 2026
Reply from Canada Life UK
Hi Beryl,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and we’re delighted to see that you’ve rated your experience with us so positively.
All the best,
Helen
Equity
From the start to the finish, we were treated with the utmost respect. We took out the equity from our property, everything was handled with care and ease. We now have a lovely modern kitchen, sitting room, diner with views over the garden, we will buy a new ( used ) car later this year. Canada Life have been amazing we would recommend them to all . Kind regards, Oonika
30 April 2025
Reply from Canada Life UK
Hi Oonika,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you have had a good experience with us and your home updates sound great!
All the best,
Naomi
Very good experience …
Everything was done for me after the paper work was signed ,very efficient and everything went through in the time frame they said it would .With my experience I would definitely recommend Canada Life
21 April 2026
Reply from Canada Life UK
Hi Harry,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that we've been efficient and that you would recommend us.
All the best,
Naomi
Swift and efficient attention to my needs.
I was listened to with considered attention for my needs under stressful health conditions. I was given clear information and the matter was dealt with efficiently, with minimum fuss and a swift outcome. I am grateful for feeling that I am being looked after.
4 March 2026
Reply from Canada Life UK
Hi Sandra,
Thank you for taking the time to leave your feedback. I'm sorry to hear you've experienced stressful health conditions, but I'm pleased to hear that you were given clear information from us and feel that you are being looked after.
All the best,
Naomi
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