Canada Citizenship Immigration Services Reviews 

2,489
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Many individuals genuinely appreciate the professional staff members who consistently provide clear, detailed, and highly helpful information regarding the entire immigration process. Consumers frequently note that the advisory agents are exceptionally kind and patient, ensuring everyone feels fully supported from the very beginning. However, some people mentioned experiencing serious difficulties when trying to reach customer support and feeling pressured to make immediate financial payments. A few other reviewers also noted frustrating communication delays, unresponsive communication channels, and a noticeable lack of prompt assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are truly helpful, patient, and... See more

Service

Customers consistently note positive experiences with service, describing interactions as quick, respectful,... See more

Customer service

Consumers find customer service to be positive, highlighting truly helpful and patient representatives.... See more

Payment

People report negative experiences with payment processes, expressing frustration over difficult sales... See more

Customer communications

Reviewers highlight ambiguous aspects of contact with the agency, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At the beginning the updates on my case were frequent. All the fees are paid, documents submitted but the job search is dragging so long. Not a single interview in over 5 months. Im anxious and panick... See more

Company replied

Rated 4 out of 5 stars

I had a good agent service that take all the require time to explain to me step by step how the process could be and I appreciate it. I had just a problem with my financial part because I'm in need... See more

Company replied

Rated 5 out of 5 stars

Greetings! The experience with you was great, I have nothing but praise for you. Unfortunately, my wife choose not to continue due to language problems. She does not speak English so well. Maybe w... See more

Company replied

Rated 5 out of 5 stars

Dear ladies and gentlemen, Please I don't have the intention to quite, or not to go further, sometimes, I got your email lately, because of my job routine, if your association can help me and fam... See more

Company replied


Company details

  1. Non-Governmental Organization

Written by the company

Looking for a professional Canada Immigration Service? You've come to the right place. We know Canada immigration. Get help moving to Canada.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,489)

754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I an not sure if I understand your…

I an not sure if I understand your question but if you are referring to your service, the person that called me from your company was clear, excellent and professional.
I hope I answered your question correctly.

2 May 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Susan,

Thank you very much for your message and for taking the time to clarify your experience with us.

We are glad to hear that the consultant who contacted you was clear, professional, and excellent in assisting you. Providing transparent and professional communication is very important to us, and your feedback is truly appreciated.

If there is anything you still feel uncertain about or if you need further clarification, please do not hesitate to reach out—we will be happy to assist you further.

We wish you all the best in your next steps.

— CanadaCIS Team

Rated 4 out of 5 stars

Hello there .

Hello there .
I would like to share a bit experiences which is good from other countries.
You are a top country.
But the main problem is that we struggle to get in touch directly with you .
I got my certificates and experiences in food industry like McDonald's south africa but need your assistance.

5 May 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Ernest,

Thank you for reaching out and for sharing your experience with us.

We appreciate your kind words about Canada and your interest in building your future here. It is also good to hear about your background in the food industry, including your experience with McDonald’s in South Africa, as international work experience can be valuable in certain Canadian immigration pathways.

We understand your concern about accessibility and communication. Our goal is always to make the process as clear and structured as possible, and we are here to guide applicants step by step once their profile has been properly assessed.

If you would like to move forward, we recommend arranging a consultation so that we can review your qualifications, experience, and goals in detail and identify the most suitable immigration options for you.

We wish you the best and look forward to assisting you further.

— CanadaCIS Team

Rated 5 out of 5 stars

The people who are calling are friendly…

The people who are calling are friendly and they always give you time to ask questions.

23 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much, Shandou, for your kind review and for sharing your experience with CanadaCIS.

We are truly happy to know that you found our team friendly, supportive, and willing to take the time to answer your questions. We believe that clear communication and attentive guidance are very important throughout the Canadian immigration process.

Your feedback means a lot to us, and we sincerely appreciate your trust in our team. We wish you all the best in your future plans and remain available whenever you need assistance.

Rated 1 out of 5 stars

I’m feelings bad .

At first, updates on my case were frequent. All fees have been paid and documents submitted, but the job search is taking an unusually long time. It's been over 10 months without a single interview. Jeff and Charlie are not answering my calls or responding to my emails. The phone number we usually use is busy all the time. I'm feeling anxious and panicked. I thought they were experts, but there seems to be no urgency in helping me secure a job offer soon.

4 May 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Antoinette, for taking the time to share your feedback, and we’re truly sorry to hear about your frustration and the stress this situation has caused you.

We understand how concerning it is to feel a lack of communication and progress, especially after such a long job search period. This is not the experience we want for our clients.

Your case is being taken seriously, and a dedicated representative from our team will contact you shortly to review your file, provide a clear update, and address all your concerns directly.

We appreciate your patience, and we are committed to following up with you as soon as possible to help bring clarity and next steps.

Rated 5 out of 5 stars

Feel cool

Very wonderful

15 June 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Gold, for your 5-star review!

We’re glad to hear you had a wonderful experience with us. It’s great to know you felt comfortable and supported throughout your journey.

If you ever need any further assistance, we’re always here to help. Wishing you all the best with your plans for Canada!

Warm regards,
Canada CIS Team

Rated 3 out of 5 stars

real and open explanation

30 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Mario, for your feedback. We appreciate your comments and will continue working to improve our services.
CanadaCIS Team

Rated 5 out of 5 stars

Within less than 24hrs I got a call…

Within less than 24hrs I got a call from the agency. That was great.

28 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Shaminaz, for your fantastic 5-star review!

We’re really pleased to hear that you received a prompt response from our team. Providing quick and reliable support is very important to us, and it’s great to know we met your expectations.

If you need any further assistance, we’re always here to help. Wishing you every success on your journey to Canada!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

the Immigration officer was friendly…

the Immigration officer was friendly and he explained everything well and i was comfortable talking with him.

30 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Gloria, for your wonderful 5-star review!

We’re delighted to hear that you had a positive experience with our immigration officer and that you felt comfortable and well-informed throughout your conversation. Providing clear guidance in a friendly and supportive way is very important to us.

If you need any further assistance, we’re always here to help. Wishing you all the best on your journey to Canada!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

All it was OK for support and…

All it was OK for support and information

29 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Hafid, for your 5-star review!

We’re glad to hear that you were satisfied with the support and information provided by our team. Delivering clear guidance and reliable assistance is always our priority.

If you need any further help, we’re always here for you. Wishing you success in your journey to Canada!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

Motivated and customer-focused…

Motivated and customer-focused hospitality professional seeking a Snack
Attendant position where I can apply my food service, customer care, and
cashiering skills to deliver excellent guest experiences. Eager to contribute
to efficient service operations, maintain high hygiene standards, and
support sales growth through exceptional service and teamwork in a fast-
paced environe
Snack & Beverage Preparation
Cash Handling & POS Systems
Food Safety & Hygiene
Upselling & Sales Support
Stock Replenishment
Order Taking & Delivery
Cleaning & Sanitation
Team Collaboration
Time Management
Complaint Resolution

29 April 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Praise, for your 5-star review!

We appreciate you taking the time to share your experience with us. It’s great to know you found our team motivated and customer-focused, as we always strive to provide professional and supportive service to everyone we assist.

If you need any further guidance or support with your journey to Canada, we’re always here to help.

Wishing you all the best in your future plans!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

Great information

Great information

29 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Anil, for your kind 5-star review!

We’re glad you found the information helpful. Our goal is to provide clear, accurate guidance to support our clients at every step of their Canadian immigration journey. If you ever have more questions or need personalized assistance, we’re always here to help.

Wishing you all the best in your plans for Canada!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

That you have been working with me

That you have been working with me

29 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Curtis, for your wonderful 5-star review!

We truly appreciate your trust in us and are glad to have been working with you throughout your journey. Supporting our clients every step of the way is at the heart of what we do, and it’s great to know you’ve had a positive experience with our team.

We look forward to continuing to assist you. Wishing you success in your plans for Canada!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

Very helpful

29 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Arash, for your 5-star review!

We’re happy to hear that you found our service helpful. Providing clear guidance and reliable support is our priority, and it means a lot to know we’ve met your expectations.

If you need any further assistance, we’re always here to help. Wishing you the very best with your Canada immigration journey!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

Friendly and helpful Staff

28 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Mariam, for your wonderful 5-star review!

We’re delighted to hear that you found our team friendly and helpful. Creating a supportive and welcoming experience for our clients is very important to us, and your feedback means a lot.

If you ever need further assistance, we’re always here for you. Wishing you all the best on your journey to Canada!

Warm regards,
Canada CIS Team

Rated 5 out of 5 stars

Great and awesome.

28 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much, Patrick, for your kind words and 5-star review! We’re truly glad to hear you had a great experience with our services. Wishing you all the best in your immigration journey ,our team is always here if you need anything further.
Warm Regards,
CanadaCIS Team

Rated 5 out of 5 stars

The explanation and service

28 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear MegricEvents Protocolo ES,

Thank you very much for your 5-star rating and for taking the time to share your feedback. We truly appreciate your comment.

We are pleased to know that both the explanation and the service met your expectations. Providing clear, structured information along with professional and attentive support is a key priority for our team, and it is very rewarding to see that reflected in your experience.

Even though your comment is brief, it is very valuable to us, as it confirms that we are delivering the level of clarity and service quality we strive for. Feedback like yours motivates us to continue improving and maintaining high standards in every interaction.

Thank you once again for your trust. We remain at your disposal for any future questions or assistance you may need. It will be a pleasure to assist you again.

Kind regards,
Canada CIS Team

Rated 5 out of 5 stars

The service Is great

The Company Just wants to help you migrate to the country as easily as possibile. They've been great in my experience so far.

28 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Hi Alessandro,

Thank you very much for your 5-star review and for sharing your positive experience with us!

We’re delighted to hear that you found our service helpful and that our team has been able to support you in your immigration journey. At CanadaCIS, our goal is always to make the process as smooth and straightforward as possible for our clients.

We truly appreciate your trust and look forward to continuing to assist you every step of the way.

Best regards,
CanadaCIS Team

Rated 5 out of 5 stars

I'm great to talk today I man explain…

I'm great to talk today I man explain everything I need to know k will talk back in 3 .months again thanks

27 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Hi Pc G,

Thank you for your kind 5-star review! We’re glad to hear that you had a great conversation with our team and that everything was clearly explained to you.

At CanadaCIS, we always strive to provide clear, helpful guidance so you can feel confident about your immigration journey. We look forward to speaking with you again in 3 months and continuing to support you every step of the way.

If you have any questions in the meantime, don’t hesitate to reach out.

Best regards,
CanadaCIS Team

Rated 4 out of 5 stars

I had a good agent service that take…

I had a good agent service that take all the require time to explain to me step by step how the process could be and I appreciate it. I had just a problem with my financial part because I'm in need to have quick resource to be able to pursue all the procedure . I remain in touch with him and wanted to give all what I have to be successful in that process.
Thank you so much for the help Thant with allow me to be in the very next good position in my future .

27 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Customer,

Thank you very much for taking the time to share your experience and for your 4-star rating. We truly appreciate your detailed feedback.

We are pleased to hear that you had a positive experience with the agent and that the guidance provided was clear and helpful. Taking the time to explain each step of the process is an essential part of our service, and it is very rewarding to know that this support made a difference for you.

We also understand the challenges you mentioned regarding the financial aspect. Situations like these can be difficult, and we respect the effort and commitment you are showing in working toward your goals. It is important to move forward at a pace that is comfortable and sustainable for you.

We are glad to know that you remain in contact and motivated to continue the process when the conditions are right. Your determination and positive attitude are key factors in achieving success, and we will be here to support you along the way.

Thank you again for your kind words and your trust. We wish you the very best in your journey and remain at your disposal whenever you are ready to take the next steps.

Kind regards,
Canada CIS Team

Rated 5 out of 5 stars

I was work black rock casino hotel as…

I was work black rock casino hotel as cleaner I am hard work

27 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Nomcebo,

Thank you very much for your 5-star rating and for taking the time to share your experience. We truly appreciate your feedback.

We are glad to see your dedication and work ethic reflected in your comment. Your experience working as a cleaner at Black Rock Casino Hotel and your willingness to work hard are valuable qualities that are highly appreciated in any professional environment.

A strong work ethic, reliability, and commitment are key factors for success, and it is great to see that you take pride in your work. These qualities can open many opportunities and help you move forward toward your goals.

Thank you again for your kind words and for sharing your background with us. We remain at your disposal for any guidance or support you may need in the future.

Kind regards,
Canada CIS Team

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