Canada Citizenship Immigration Services Reviews 

2,489
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Many individuals genuinely appreciate the professional staff members who consistently provide clear, detailed, and highly helpful information regarding the entire immigration process. Consumers frequently note that the advisory agents are exceptionally kind and patient, ensuring everyone feels fully supported from the very beginning. However, some people mentioned experiencing serious difficulties when trying to reach customer support and feeling pressured to make immediate financial payments. A few other reviewers also noted frustrating communication delays, unresponsive communication channels, and a noticeable lack of prompt assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are truly helpful, patient, and... See more

Service

Customers consistently note positive experiences with service, describing interactions as quick, respectful,... See more

Customer service

Consumers find customer service to be positive, highlighting truly helpful and patient representatives.... See more

Payment

People report negative experiences with payment processes, expressing frustration over difficult sales... See more

Customer communications

Reviewers highlight ambiguous aspects of contact with the agency, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At the beginning the updates on my case were frequent. All the fees are paid, documents submitted but the job search is dragging so long. Not a single interview in over 5 months. Im anxious and panick... See more

Company replied

Rated 4 out of 5 stars

I had a good agent service that take all the require time to explain to me step by step how the process could be and I appreciate it. I had just a problem with my financial part because I'm in need... See more

Company replied

Rated 5 out of 5 stars

Greetings! The experience with you was great, I have nothing but praise for you. Unfortunately, my wife choose not to continue due to language problems. She does not speak English so well. Maybe w... See more

Company replied

Rated 5 out of 5 stars

Dear ladies and gentlemen, Please I don't have the intention to quite, or not to go further, sometimes, I got your email lately, because of my job routine, if your association can help me and fam... See more

Company replied


Company details

  1. Non-Governmental Organization

Written by the company

Looking for a professional Canada Immigration Service? You've come to the right place. We know Canada immigration. Get help moving to Canada.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,489)

757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience

24 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Kingsley Owah,

Thank you very much for your 5-star rating and for taking the time to share your experience. We truly appreciate your kind feedback.

We are pleased to know that you had a nice experience with our team. Providing a smooth, clear, and positive interaction is one of our main priorities, and it is always rewarding to see that reflected in our clients’ feedback.

Your comment, although brief, is very valuable to us as it confirms that we are meeting our goal of delivering a satisfactory and professional service. It also motivates our team to continue working with the same level of dedication and commitment.

Thank you once again for your trust and for sharing your opinion. We remain at your disposal for any future questions or support you may need, and we will be happy to assist you again.

Kind regards,
Canada CIS Team

Rated 1 out of 5 stars

I DO NOT RECOMMEND THESE SCAMMERS

I DO NOT RECOMMEND THESE SCAMMERS. They scammed my daughter; back in July 2025, we paid them $6,500—supposedly to handle the entire work visa process—and it was all a scam. Folks, do not fall for these companies; they are a fraud—thieves!

5 July 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Andreyra,

We are very sorry to read your message and take such allegations seriously.

CanadaCIS is a regulated private immigration consultancy, and we do not “sell visas” or guarantee immigration outcomes. All services are delivered under formal agreements, and any fees paid are linked to clearly defined professional immigration support and advisory services.

We would like to carefully review your daughter’s case in detail to understand what has happened and address your concerns properly. However, we are unable to locate the file based on the information provided in your review.

We kindly ask you to contact our support team directly with your full name, your daughter’s full name, and any reference or invoice number so we can investigate this matter thoroughly and respond appropriately.

We are committed to transparency, professionalism, and compliance with all applicable regulations, and we take any complaint of this nature very seriously.

— CanadaCIS Team

Rated 5 out of 5 stars

- Assisted in maintenance of mechanical…

- Assisted in maintenance of mechanical equipment
- Interpreted engineering drawings
Performed inspections and trouble shooting
Worked with senior engineers on projects
Coordinate complex technical projects, promoting multidisciplisary collaboration and
en suring that deadlines and budgets are net.
Design and optimize innovative mechanical solutions, enhancing verail equipment
performance and improving durability.

1 January 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Marc Mutombo Kabelu,

Thank you very much for taking the time to share your experience and for your feedback. We truly appreciate the level of detail you have included in your comment.

We are pleased to see that you have been able to develop and apply valuable technical skills such as mechanical equipment maintenance, interpreting engineering drawings, conducting inspections, and troubleshooting. Working alongside senior engineers and participating in technical projects reflects a strong commitment to learning and professional growth.

We also value your mention of coordinating complex technical projects and contributing to multidisciplinary collaboration. These are essential elements in achieving successful outcomes, particularly when ensuring that deadlines and budgets are met effectively.

Additionally, your focus on designing and optimizing mechanical solutions to improve performance and durability highlights a results-oriented approach that is highly regarded in professional environments.

Your comment reflects a meaningful and enriching experience, as well as a clear dedication to continuous improvement. We are glad to know that you have been part of an environment that supports collaboration, innovation, and high standards.

Thank you once again for sharing your experience. We remain at your disposal for any future questions or support you may need.

Kind regards,
Canada CIS Team

Rated 5 out of 5 stars

The Person was very kind and…

The Person was very kind and understanding

23 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Cristina,

Thank you very much for your 5-star rating and for taking the time to share your experience. We truly appreciate your kind words.

We are delighted to know that the person who assisted you was kind and understanding. Providing a supportive, respectful, and attentive approach is a key part of our service, and it is very rewarding to see that reflected in your experience.

Your feedback means a lot to our team, as it motivates us to continue delivering a high level of care and professionalism in every interaction. We believe that feeling heard and well-guided is essential, and we are glad this was the case for you.

Thank you once again for your trust and your positive comment. We remain at your disposal for any future questions or support you may need. It will be a pleasure to assist you again.

Kind regards,
Canada CIS Team

Rated 4 out of 5 stars

The call was disconnected when i am…

The call was disconnected when i am talking

23 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Umesh Chaudhary,

Thank you for taking the time to share your feedback and for your 4-star rating. We truly appreciate your comment.

We apologize for the inconvenience caused by the call being disconnected while you were speaking. We understand how important clear and uninterrupted communication is, and we regret any frustration this may have caused. In some cases, technical issues such as network interruptions or signal instability can lead to unexpected disconnections, but we fully recognize that this should not impact your overall experience.

Your feedback is very valuable, as it helps us identify areas where we can improve and ensure more consistent communication moving forward. We are continuously working to enhance the quality and reliability of our contact methods.

If you are still available, we would be happy to reconnect and continue the conversation at a time that is convenient for you. You may also share your availability via email at support.s@canadacis.org
, and we will gladly arrange a new call.

Thank you again for your understanding and for your feedback. We remain at your disposal to assist you further.

Kind regards,
Canada CISTeam

Rated 1 out of 5 stars

Canada Cis has taken my money and my…

Canada Cis has taken my money and my brother’s money 7000€ since more than one year and they are not longer available. Before it was a daily presure with many calls a day. I think it’s a scam.
People must be very careful with Canada Cis.
I have all money transfers prove . I’m thinking to take lawyer for bring the scam in court.

21 May 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Hello Patrice,

We are sorry to read about your experience and take your concerns very seriously.

We would like to clarify that we are unable to identify your case based on the information provided here. We strongly encourage you to contact our support team directly so we can properly review your file, investigate the situation, and provide you with a clear update.

We treat all client files with confidentiality and attention, and we are committed to resolving any outstanding concerns fairly and transparently.

Please reach out to us at your earliest convenience with your full details and reference information so we can assist you promptly.

Kind regards,
CanadaCIS Support Team

Rated 5 out of 5 stars

Warehouse supervisor

Warehouse supervisor
Working on nights as a delivery driver
22 working without break

21 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Marcin Marco,

Thank you for taking the time to share your feedback and for your 5-star rating.

We are glad to hear about your experience working in a warehouse supervisor/night delivery role. However, we would like to clarify that CanadaCIS is a private immigration agency specializing in immigration support services to Canada, and we do not manage employment conditions or workplace operations for employers.

If your review relates to a partner employer or placement experience, we would appreciate if you could contact us directly so we can better understand your situation and assist where possible.

Thank you again for your support.

Best regards,
CanadaCIS Team

Rated 5 out of 5 stars

The person I spoke explained clearly…

The person I smoke explained clearly what's supposed to be done

21 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Mthokozisi Mlalazi,

Thank you very much for your 5-star review and for sharing your experience.

We are pleased to hear that the person you spoke with was able to clearly explain the steps and provide helpful guidance. Clear communication is something we prioritize, and your feedback is greatly appreciated.

We remain available should you need any further assistance with your immigration process.

Best regards,
CanadaCIS Team

Rated 3 out of 5 stars

Authenticity

I understood that i would not be paying any initial fees until my eligibility, award of employment contract, accommodation readiness and visa processes have been confirmed while i prepared to pay USD5000 however in the middle of the conversation i was informed to process payment for onboarding account to be opened before my documents will be loaded. It was at this point that i was uncomfortable making payment on the spot. As a matter of carefulness, i would not want to fall for an incident of misrepresentation without confirming through other agencies. Again, the phone number was different from what was displayed on websites. I tried reaching the UK number but it was not connecting. Solely relying on email thread and phone conversation without verifying the authenticity of office and appropriate personnel would be negligent on my side.

20 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Patrick Frimpong,

Thank you for your feedback.

We understand your concerns regarding payment structure and verification. At CanadaCIS, all clients first undergo a lawyer-led eligibility assessment based on their provided information. Any subsequent steps and related fees are always communicated clearly before proceeding.

Regarding contact numbers, CanadaCIS operates across different communication channels, which may explain variations. We acknowledge your concern and are working to improve consistency across all platforms.

If you require any clarification or wish to verify your file, please contact us at support@canadacis.org
.

Yours sincerely,
CanadaCIS Client Support Team

Rated 5 out of 5 stars

It was good thanks to Brian Reids to be…

It was good thanks to Brian Reids to be there for me even i will never continue with a process but , service was good .I never say may be in future I will continue with it .

20 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Nonhlanhla Ndlovu,

Thank you for your kind feedback.

We are pleased to hear that your experience with CanadaCIS was a positive one, and we will be sure to share your appreciation with Brian Reids. Providing clear guidance and professional support to our clients is always our priority, regardless of the stage they choose to reach in the process.

We fully understand that each client’s circumstances and plans may evolve over time. Should you decide to resume your immigration journey in the future, our team will be ready to assist you.

Thank you once again for your trust and for taking the time to share your experience.

Yours sincerely,
CanadaCIS Client Support Team

Rated 5 out of 5 stars

It's very nice to hear all about your…

It's very nice to hear all about your services

17 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Karan Goutam,

Thank you for your positive feedback.

We are pleased to know that you found our services informative and helpful. At CanadaCIS, we are committed to providing clear and accurate information so that individuals can make well-informed decisions regarding their immigration options.

Should you require any further assistance or wish to proceed at any stage, our team will be glad to support you.

Yours sincerely,
CanadaCIS Client Support Team

Rated 5 out of 5 stars

I really appreciate you doing well

I really appreciate you doing well, but just that this period of time is very difficult for me because of my changing City to another and stressful, I can't be able to gather all the requirements they asking for but I will like to continue thanks 🙏 💔 😢

19 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Sunday Imariagbe,

Thank you for your kind feedback.

We appreciate your trust in CanadaCIS and understand that relocating to a new city can be a demanding and stressful period. Please be assured that we recognize such circumstances, and our team remains flexible in supporting clients as they organize and prepare their documentation.

You may continue your process at a pace that is manageable for you. When you are ready to proceed, we will be here to assist you every step of the way.

Thank you once again for your confidence in our services.

Yours sincerely,
CanadaCIS Client Support Team

Rated 5 out of 5 stars

I wanna say thank you

I wanna say thank you, I really appreciate the way you guys approached me, I see that is the good company

15 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear David Mushabo,

Thank you for your kind words.

We sincerely appreciate your feedback and are pleased to know that your experience with CanadaCIS has been positive. Providing professional and respectful service to our clients is at the core of our values.

Should you require any further assistance at any stage, our team remains at your disposal.

Yours sincerely,
CanadaCIS Client Support Team

Rated 5 out of 5 stars

Great to talking to you’ let s see…

Great to talking to you’ let s see future

16 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for your kind message.
It was a pleasure speaking with you. Let’s see what the future holds — we remain at your disposal for any support you may need along the way.

Rated 5 out of 5 stars

Appreciate the quick response and professionalism

Impressive timeliness

15 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much, Archana Bamma, for your wonderful 5-star review!

We truly appreciate your kind words about our quick response and professionalism. Delivering timely and high-quality service is at the core of what we do at Canada CIS.

Your feedback motivates our team to continue providing top-notch support to every client on their immigration journey.

We look forward to assisting you again in the future!

– Canada CIS Team

Rated 5 out of 5 stars

They need to know beacause its important to take a chance in order to move forward

I starter when i Washington vers yong and really grew up with it, and today i can finally succeded. The important thing is to believe in yourself and move forward

28 April 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much, Chloé Laviolette, for your inspiring 5-star review!

Your journey is a powerful reminder that taking a chance is often the first step toward success. Starting young and growing through experience takes courage, and we’re truly glad to have been part of your path.

At Canada CIS, we believe exactly what you shared — trusting yourself and moving forward is key to achieving your goals.

Wishing you continued success in everything ahead, and thank you again for your trust!

– Canada CIS Team

Rated 1 out of 5 stars

Do not trust them!

Do not trust them!

I did my research before starting with Canadacis and in the beginning didn't went so well, after speaking to different people each time and hearing different price tags.
After a few conditions and agreements, I decided to start the procedure with them, but now that %50 of payment is done and we are 7/8 months futher, i can't reach anyone!
For last 4weeks tried to get in contacted with my agent GEMMA by phone or mail but unfortunately no luck at all.
when I try to reach customer service by phone at +1-647-490-6993 and +1-647-945-6690, no one answers. I have tried for at least an hour a day over the past few days, and even when I leave a message, no one calls back. I have also tried to reach customer service by email, but believe it or not, I still haven't heard anything!
I'm really upset about how everything is going right now so please be careful with making choices.

14 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Hossin Karimmi, for sharing your feedback.

We are truly sorry to hear about your experience and the difficulty you’ve faced in reaching our team. This is not the level of communication or service we strive to provide, and we understand how frustrating and concerning this situation must be—especially after making significant progress and payments.

Please be assured that your concerns are taken very seriously. We would like to investigate this matter urgently, including your attempts to contact your agent and our support team.

We kindly ask you to reach out to us through our official channels with your full name and file details so we can locate your case, provide immediate clarification, and ensure proper follow-up.

At Canada CIS, we are committed to improving our responsiveness and maintaining transparent communication with all our clients.

Thank you for bringing this to our attention.

– Canada CIS Team

Rated 5 out of 5 stars

It's the best one I've ever had.

It's the best one I've ever had.

11 March 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much, Mauricio Alberto, for your amazing 5-star review!

We’re truly honored to hear that your experience with Canada CIS has been the best you’ve ever had. Providing exceptional service and support is always our top priority.

Your feedback means a lot to our team and motivates us to keep delivering the highest standards to all our clients.

We look forward to continuing to assist you on your journey!

– Canada CIS Team

Rated 4 out of 5 stars

Quality Assurance / Control Analyst

I've being working as a Quality Assurance / Control Analyst Since 2011 in the Flexible Package with the Three Different Companies Organization two in Nigeria and Presently working in Kuwait Now.
Checking of incoming Different Types of Incoming Materials Such as: BOPP, MET PET, CPP RESINE etc... And Also Monitoring and Supervise of Online Process From Printing, Lamination, Slitting and Finishing Goods.

14 April 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Adebisi Gbenga, for your detailed 4-star review!

We truly appreciate you sharing your extensive experience as a Quality Assurance / Control Analyst, especially your expertise across multiple countries and in flexible packaging processes. Your background in handling materials like BOPP, MET PET, and CPP, as well as supervising production stages from printing to finished goods, is highly valuable.

At Canada CIS, we are committed to aligning skilled professionals like you with the right opportunities, and we understand the importance of timely progress and clear communication throughout the process.

Thank you again for your trust, and we look forward to continuing to support you in achieving your career goals in Canada.

– Canada CIS Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, he answered all my questions.

10 April 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much, Jose Roberto Ramirez, for your 5-star review!

We’re delighted to hear that everything was perfect and that all your questions were answered clearly. Providing complete, responsive, and professional support is exactly what we strive for at Canada CIS.

Your satisfaction means a lot to us, and we truly appreciate your trust.

We look forward to assisting you again whenever you need us!

– Canada CIS Team

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