Camper Reviews 

I ordered my shoes 2 weeks ago says dispatched 17 now 27 no change in dispatch contacted them numerous times no help I am going to try to recover money as shoes clearly not coming and they can’t even answer very upset

If in UK, be aware that online orders come from Spain

They bombarded everyday with their family and friends sale deal, and I even chatted with a rep on their website and we together found a pair of red trainers, IN MY SIZE. I bought them. Waited. Then after three days they send an email, sorry but we cannot fulfil your order!
Here's a 20% voucher in recompense on top of the sale price, BUT, the problem is while I've been waiting for my original order, all the good stuff has been sold. So I go back to their website and use the size filter to find only trainers in my size. Bingo, all the suggested and filtered sizes are sold out? So your filter doesn't work.
When I go to chat to a rep and complain, all of a sudden the reps disappear.
What a useless company. Obviously don't have a live function in terms of their stock situation.

Won't be buying from these amateurs again.

Using today's date but I've had over 20 years experience with this brand. So I must love them right? And yes I did. Great styles, genuinely hard wearing workmanship over the years and excellent for your feet. They're comfortable, easy to walk on and have a big toe box whochy allows your feet do what they're designed for.
Sadly in the past 5-6 years corners have been cut and shoes are particularly bad in the area of soles. Highly ironic for a business calling itself the Walking Society.
The Beetle design studded rubber soles typically get flat and bare in 3-5 months (I've purchased scores of pairs) this is shockingly poor,, moreover given the main shoe structure can last.
Most baffling of all is the lack of interest from their customer service. They simply won't address the sole defect. A case of profit before customers.
Feels like once the founder retired and passed it on, the children couldn't care less about the business or are not capable.
Recently they celebrated 50 years as a business, they won't be celebrating 100.

Ordered over a week ago, the package is lost somewhere in Spain, customer service is only by email and is useless. However, they have arrived and they are fantastic!! Fit is perfect & they look amazing. I will be ordering from Camper again.

For some reason, shoes were returned to me from CamperOnlineStore. I have no idea why. The shoes themselves are fine, but as others have said, I think there is a big problem with the delivery service.

Sincerely wish I checked these reviews before buying.

It’s been 12 days of problems and I emailed customer service just now they respond after follow up to fill out a customer service form? I’ve already emailed you the issue!!!!

Saw a review for the most comfortable sandals to walk in and decided to order three pairs.

They arrive two are great, the fisherman sandals are too tight on the sides of my feet.

I follow the return instructions exactly and go back online to buy two more pairs.

Three bad things happen:

1. I get a notification that one of the items I ordered is out of stock after paying and that it will be refunded. The refund hasn’t come after 12 days of waiting.

2. My return is picked up the next day - tracking shows it is stuck in customs in Barcelona to this day, it’s been 11 days.

And as a bonus 3. My one pair from the second order arrives and it is sent to me as just the shoe box, no shipping box to protect it, literally the shoe box was mailed to me as is. Would they have accepted the return in that condition should I have wanted to return? Surely not.

Truly shocking customer service for what seems to be a good product with loads spent on marketing and brand association to make it “cool”.

All of that goes to waste if when it comes time to sell, you’re terrible at it. It isn’t even that hard!

I'm a Camper shoes buyer of over 30 years. Based on my recent online ordering experience with them, I will no longer be a customer. Customer services were very slow and eventually after 29 days advised me my order was "lost"in transit. They will refund me but I expect that process to take an age as well. Other competitor shoe manufacturers would of sent another pair or offered immediate refund. I found the whole experience so painful,so slow and Camper Customer Services slightly condescending. At one point I even included their CEO in an email. That did nothing...Very bad customer service.

Excellent shoes, but they don't make up for the terrible customer service. Twice now I have bought shoes in a sale, only to be told weeks after, that the shoes have sold out.
The first time they didn't send me anything, when I inquired about where the shoes were I was told they had sold out and given a refund. When I asked for the shoes in a different colour instead of the refund I got no response.
The second time it happened they sent me a completely different shoe to the one I purchased, so had to waste more of my time taking them back to the post office to return them in order to get my refund. A week later and they are still selling the shoe that is apparently sold out online. Total lack out accountability or care for their customer's time. Never buying camper online again

Tried exchanging a pair of new shoes for an exchange. Camper refused customer service was awful. No communication just horrible experience.
I finally asked our bank recover the payment. The bank gave Camper 45 days to respond. Which Camper never did.
After the refund was issued I went back into an online complaint I had written.
Camper finally responded.
Campers stated that we had kept the shoes. Which they refused to accept.
Unbelievable pain to deal with incredibly unhelpful and petty.
I donated the shoe to Goodwill.
Message to Camper after over two dozen attempts to communicate with customer service and return midsized shoes you actually have the nerve to say I took advantage of Camper.
Incredible waste of time the refund from the bank doesn’t add up to the hassle of buying from you.

It’s been 12 days since placing my order and there is yet to be any update on the tracking services, it’s has been showing as waiting to receive package for 11 days, and the estimated delivery is 3-7 days. I’ve reached out to customer service and got nothing but an AI response just repeating the delivery times on the website, no actual information about my order.

4007018018 - First order, brilliant

Bought shoes for a gift and box came with delivery label attached and bashed so no longer able to give, also soles of shoes were dirty, £100 spend and no quality control or care given in the packaging process, emailed customer service but looking at other reviews i will hold my breath order number as requested 4007012979 don't feel comfortable sharing my email publicly

8july2025 update

A week after sending the shoes back, still no update. Emailed Camper yesterday and just received reply:

Hi!
Thanks for contacting Camper.

We would like to inform you that we have correctly processed your refund on 07/07/2025.

Please do not hesitate to contact us for further information.

Kind Regards,

Camper Customer Service

No idea where they train their customer service folks from….

—
Posted on 30 June 2025:
The shoes arrived with defect.

Had to contact customer service, send image of defect, wait for their “quality department” to confirm if the defect is valid. Which it is.

Told I could either send back for full refund or accept defect and received 30% discount on the next purchase at full price. I asked if they can send a replacement and pick up the defect pair. They said no.

I wanted that pair but do not have the money to buy another until the refund comes through. By then the offer and size will no longer be available.

Review is to highlight the poor quality of shoes with defect… and the hard stance taken by camper customer service… No compensation offered whatsoever.

Was send a label, which I had to print two copies of…one in the box and one affixed on the outside. Take the shoes to the post office for return.

Took it to the post office and was told the labels needs to be fully taped all over not just on the sides. They are not liable if the label falls off. So I had to buy a roll of tape at £2.99, to “fully” tape the entire label.

Just my bad luck really!

I had one of the worst online shopping experiences with Camper. I placed an order on June 10th (Order number 4006911734) and paid immediately. For over a week, there was absolutely no update or communication about the status of my order.

After I reached out to customer service—and only after sending multiple follow-up emails from my side—I was eventually told that my order had been cancelled due to "technical reasons."

Even more frustrating, 17 days have now passed and I still haven’t received my refund, despite repeatedly asking for it.

To make matters worse, the product I ordered has been showing as "available" on Camper’s website every single day since I placed the order, including today. When I questioned this, the only explanation I was given—again after several emails—was a vague excuse about "stock fluctuations during sales periods", which clearly doesn’t explain why the product continues to appear in stock for over two weeks now.

This whole experience has shown a complete lack of professionalism, poor communication, and extremely misleading online stock management.

I would strongly advise others to think twice before placing an order on Camper’s website.

AWFUL customer support. I bought a pair of sandals a size smaller than usual and they turned out even larger than my normal size. I tried to start the return process but an error appears as the site doesn't let me fill some of the details. I contacted support and they do not help at all.

I just ordered a pair of shoes directly from Camper. Their website is riddled with malfunctions; after placing the order using Amazon pay, I was auto returned back to a message on the Camper site informing me the item was still in my basket, that is, the order failed to complete. So, I completed the purchase transaction a second time. Yes, you’re already ahead of me, I get returned to the site again, post second purchase, to the same message again, by which time I’d also received two separate order confirmations confirming two purchases of the same shoe. Within minutes I’d filled out an order cancellation request on the Camper site form, explaining their site error, yet, they failed to cancel the ‘second’ order, so I have two pairs of the same shoes winging their way to me, and the inconvenience of sorting out returns, which includes a dent in their ‘green’ credentials. Do not be guided by inaccurate website messages relating to transactions, wait to see if your order is confirmed, assuming you wish to order anything given their current review status.

Bought a pair of Burgundy Junction shoes and they sent a used navy blue pair. I am travelling next week and so much to handle but now have the added responsibility of finding where to drop these after work because they won't send someone to pick the shoes up. Woeful service.

After several enquiries to find a repair solution for 3 pairs of Camper Together shoes, all of which presented the same problem, I can confidently say that Customer Service has been appalling. Minimal engagement with the actual issue presented to them and treating clients’ enquiries about real issues they deal with with your products merely as ’tickets’, 'order numbers’ and ‘guarantee’ dates, always hiding behind an impersonal and anonymous “Camper Customer Service” signature. Your contempt for your clients is immeasurable and shameful.

I wish I had read the reviews before I shopped with Camper! Basically Yodel says they delivered my shoes which they did but not to my address. Now I have to complete a form which is a PDF which I can’t access to edit as I don’t know how, I asked for help but get the same message back to complete the form- pointless asking for help! Now I without shoes and without £108 and there’s no way of contacting them!!! Crazy customer service and how very disappointing, what do I do now???? 4006810587 Order number

*UPDATE*
Someone called John called (wouldn’t actually give me his job title as he didn’t want to divulge personal details????) called and told me if I refused to complete this form then there’s nothing for them to do. I said I had problems in filling it in but had never refused to do so. No apology on his part either for the non delivery or the difficulties I am having. Dreadful dreadful customer service.

If anyone wants to get in touch by phone with Camper then their number is +44 20 8135 6791.

*FURTHER UPDATE *
So I eventually managed to complete the form they want with help from my son as I’m not tech savvy and I’ve sent it off 2 days ago to John, the one who couldn’t apologise for anything if you remember, and guess what….no response from him or anyone. After accusing me of ‘refusing’ to complete this form when all I said was that was having problems he now cannot be bothered to reply SHOCKING CUSTOMER SERVICE. Such an arrogant attitude with customers, I love Camper shoes but their customer support is the WORST.