Cambridge Home and Garden Reviews 

2,270
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who provide a pleasant, non-pressured shopping experience both in-store and over the phone. Consumers also highlight the exceptional delivery service, noting that orders arrive promptly and heavy items are carefully placed exactly where requested by friendly personnel. However, some customers also noted frustrating issues with product quality, such as receiving damaged goods or faulty items that required lengthy support follow-ups. A small portion of people also mentioned experiencing occasional delivery stock level discrepancies, kerbside delivery limitations, or very poor packaging upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, clear... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive product knowledge and attentive... See more

Product

Consumers find product quality and value to be exceptional, expressing delight with durable items like dining... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful staff... See more

Order

People report positive experiences with order, highlighting an easy website to navigate, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought a pergola and some furniture. Everything was delivered on time and carefully. Jason and the delivery guy (sorry didn't get your name). particularly impressed with their care and att... See more

Rated 5 out of 5 stars

Was kept very well informed of delivery times. Jason & Chris delivered garden bench very efficiently in spite of needing to park on the road opposite a school at school collection time when traffic co... See more

Rated 5 out of 5 stars

After spending a few days looking for garden lounge furniture, we were guided to CHG at Willingham. Should have gone here first ! The quantity and quality on display was vast .It incorporated in... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round shopping with this company. They went above and beyond for what I wanted to achieve from my purchase of a pergula and accessories. Excellent experiences of having an extre... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. also in
  3. BBQ Area
  4. Furniture Store
  5. Garden Center
  6. Grill Store
  7. Outdoor Furniture Store

Written by the company

We are Outdoor Living Specialists and we are proud to offer one of the largest displays of Garden Furniture in the country in our 10,000 square foot Showroom, where in season, we have over 50 garden sets on display alongside a vast range of accessories to include top BBQ brands, pergolas, parasols, pots, fire pits and much more. We have been importing containers of good quality indoor and garden furniture now for over ten years which has given us a wealth of experience. We pride ourselves on our excellent customer service and offering good quality branded products at very reasonable prices. Our top outdoor brands are Kettler, Norfolk Leisure, Life Outdoor, Kamado Joe, Traeger and Kadai Fire Bowls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,270)

401 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift delivery

Swift delivery, great deal on a pizza oven 20% cheaper than everywhere else. Would definitely use again!

29 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 4 out of 5 stars

Check out Click & Collect hours before choosing.

Easy to order online. The item I wanted was in stock. I arranged to Click & Collect which was fine, although the hours were a bit tricky for me. The warehouse (not at the main shop) weren’t expecting me but they found my item and helped me load it into the car. Would have been 5 stars if I could have collected a bit later.

28 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 4 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

Good friendly and prompt service

Good friendly and prompt service. The delivery guys were very helpful and carried the items where I needed to store. Very professional service all round.

27 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

A*** service

27 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

Helpful staff, fast delivery, lovely product.

Helpful staff, fast delivery, lovely product. Lutyen Bench is beautiful.

26 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

Fantastic service staff where so helpful

Fantastic service staff where so helpful

25 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

Excellent service from Cambridge Home…

Excellent service from Cambridge Home and Garden.
Jason and his colleague delivered the Kettler corner suite on schedule and placed it into my pergola. They were very helpful.

31 July 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

Outstanding experience from start to…

Outstanding experience from start to finish! Emily was absolutely brilliant to deal with, providing helpful, friendly, and top-tier customer service throughout the process. The excellent service continued right up to delivery, thanks to Jason. He was professional, efficient, and careful with the furniture. I highly recommend this company for both their fantastic team and great service!

6 August 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 4 out of 5 stars

Garden furniture …

We had a small issue with the garden furniture but everything was resolved satisfactorily in the end.

29 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 4 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

Easy and Efficient from ordering to delivery.

I purchased a Gozney Arc Lite pizza oven with a Gozney oven cover via their website on Tuesday morning. I received immediate clear confirmation by email that my order had been received and soon after another email informing me my order was being processed. They informed me me that once the order had been shipped, I would receive tracing details for the delivery.
To my surprise and delight, my order was delivered to the north of England the next day.
I would definitely recommend this company and have complete faith in their customer service.
I have yet to try out the Gozney pizza oven but it is as I expected and was securely packaged by the manufacturer for safe transport to their customers. The packaging was damaged in transit when received from DPD but no damage had luckily been done to the oven.

6 August 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

Defoo was brilliant

Defoo was brilliant - he had to return to my property with a replacement bench & was very helpful & patient allowing me to unpack the item & check it thoroughly - Thank you Defoo!

4 August 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 4 out of 5 stars

A good experience

A good experience, the only issue I had was my delivery people stated that they only do kerbside deliveries, luckily we got over that. The other thing I would say is make sore you are aware of how much marble bases weigh if you have to get them through your house. Quick delivery without without any major problems!

3 August 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 4 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

Rated 5 out of 5 stars

The very helpful and friendly nature of…

The very helpful and friendly nature of the person that we met coupled with a very good product knowledge was an exemplar of ‘customer service’

27 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star Review! We are super pleased you were happy with our service! We look forward to seeing you again soon

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great customer service when I requested…

Great customer service when I requested the wrong pick up location on my online order. Really helpful and sorted things for me. Five stars 🌟

27 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star Review! We are super pleased you were happy with our service! We look forward to seeing you again soon

Take care
CHG Customer Services

Rated 5 out of 5 stars

Very helpful and willing to sell…

Very helpful and willing to sell display model which we were happy with also the added bonus of a food tasting session!

25 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star Review! We are super pleased you were happy with our service! We look forward to seeing you again soon

Take care
CHG Customer Services

Rated 3 out of 5 stars

The larger cutting tools were very good…

The larger cutting tools were very good but unfortunately the two secauters were HOPELESS.
We could not consistently close them It is a shame because as stated the other tools were GREAT.
My wife who does a lot of gardening said to me "THROW THEM AWAY ".........KIND REGARDS........
MALCOLM RHODES ,,,01827 881150

26 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you for taking the time to leave us a review. I am very sorry a couple of the items were not the quality you expected but I am pleased the other tools are working well for you.

If there is anything else we can help with, please reach out to us directly where the team can help

Take care
CHG Customer Services

Rated 4 out of 5 stars

Sales process

Sales process, delivery service

26 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 4 star review. We look forward to seeing you again soon

Take care
CHG Customer Services

Rated 5 out of 5 stars

Knowledgeable and polite on the phone

Knowledgeable and polite on the phone, with hassle free and prompt delivery of purchases.

26 July 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star Review! We are super pleased you were happy with our service! We look forward to seeing you again soon

Take care
CHG Customer Services

Rated 5 out of 5 stars

Jason delivered items within the time…

Jason delivered items within the time slot provided. Straight forward delivery with no issues and the items were placed where we needed them.

31 July 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good morning,

Many thanks for your 5 Star Review! We are very pleased you were happy with our service and we look forward to seeing you again soon.

Take care
CHG Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look