Outstanding. I buy all my hats from here as they have the best selection and they are priced very reasonable. Would highly recommend this company.
Company replied
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See what reviewers are saying
My daughter wanted a garden party wedding with many different wild flowers and that is exactly what she got! Was so gorgeous! Could not have been more beautiful! My daughter also had a wedding the... See more
This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more
Company replied
Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more
Company replied
Company details
Written by the company
We power international ecommerce From Shopping to Shipping
Contact info
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Cracking Levi’s sweatshirt.
Cracking Levi’s sweatshirt.
Best price…fast delivery.
Can’t get better than that👌
24 January 2023
Unprompted review
Reply from Caliroots
Wow! What fun and hear that you are happy shopping with us. Thank you very much for your great feedback. You are always welcome back! Best regards Anthony
Item delivered in 3 days, well packaged and as expected.
Item delivered in 3 days, well packaged and as expected. Was sceptical about the website as I'd never heard of it however took a chance based off some other reviews off of Trustpilot. Not disappointed whatsoever. More impressed how they were able to ship an item from Sweden in 2 days, item was dispatched a day after ordering so very fast. 10/10 recommend.
31 January 2023
Unprompted review
Reply from Caliroots
We are delighted to hear that you are happy to shop with us, and thank you for your feedback. You are always welcome to shop with us again. Best Regards //Anthony
Lost parcel, Caliroots promptly resolved
The customer service replied and resolved the issue with delivery to nearby UPS pick up point.
So good experience after all!
They have sent me email confirmation that the parcel has been delivered by ups but I suspect it’s lost. I haven’t received anything and nobody is answering to my emails!
30 January 2023
Unprompted review
Reply from Caliroots
Hello Petra!
I'm very sorry to hear that.
Feel free to contact us at storesupport-GB@footway.com.
Please check your tracking ID with UPS's website. The parcel went probably to a local UPS collection point near your address. 😊
/Eric from Footway
Poor customer service. Package stolen.
They sold me a ralph lauren cap that was sent with UPS who lost the package and no one is taking responsibility.
Caliroots don't even answer me on their customer service email address. Neither through Instagram.
Very bad experience.
26 January 2023
Unprompted review
Reply from Caliroots
Hello!
My colleague has contacted you around lunch time today that your package is ready for pick up at the collection point.
If you need more assistance you can answer her in her email or you can call us at: 0800 098 8300
Have a wonderful day!
Best regards, Sophie, Caliroots!
Purchase experience
Great company with great products at good prices. Found the Helly Hanson Jacket I was after at Runforest. Delivery from Sweden to the UK was really quick, I was kept up to date with e-mails and got my purchase within five working days.
Really happy and will be continuing to use Rainforest again and will be making another order very soon.
19 January 2023
Unprompted review
Reply from Caliroots
Hello!
Thank you so much for your amazing feedback! We really hope you like the jacket.
Have a wonderful day!
Best regards, Sophie, Runforest
5star or 1star?
Took a gamble on this site as reviews seem to be split down the middle - 5stars or 1star?
My experience was 5star. Bought x1 pair of genuine tracksuit bottoms, delivered next day, to the UK (Northern Ireland customer). DHL delivery was quick and to the correct address (my delivery and billing were the same).
Maybe the returns/complaints process is messy? But I had no issues.
19 January 2023
Unprompted review
Reply from Caliroots
Thats great to hear😍 Thank you very much for this review! We have already sent you a prepaid return label inside the package🙂 /Sara
One hundred percent great company to…
One hundred percent great company to shop with and will shop again in the near future
5 January 2023
Unprompted review
Reply from Caliroots
Many thanks for your wonderful feedback, Dominic! I'm glad you're happy shopping with us. //Anthony
Ordered to GB
Ordered to GB, got a notification to say my order had been delivered in Denmark then a refund email with no funds actually refunded.
13 January 2023
Unprompted review
Reply from Caliroots
I am sorry about the inconvenience! You will of course receive the refund :) Please contact us and we can look into this :) / Sara
I'm a long time caliroots customer
I'm a long time caliroots customer. they've always had great products, awesome prices and my latest purchase on 29th December has been delivered quite fast considering the NYE break. thanks a lot guys, see you soon! =)
28 December 2022
Unprompted review
Reply from Caliroots
Hey! Thank you for your great feedback! :) How nice that you feel satisfied! /Julia, Footway
SCAM AVOID
Terrible company, took my money had me waiting 2 weeks, then my parcel gets sent 300 miles away from my home for me to be told they don’t send to my country, so how did I order?
Now out of pocket for 2 weeks.
Scam company, AVOID
10 January 2023
Unprompted review
Reply from Caliroots
I am sorry for the inconvenience! We can of course sort this out! Please contact our costumer support and we are glad to help you😊 /Sara
Highly recommend Sole story
From the order to the follow up service. The whole process of shipping to the UK was first class updated of transport from UPS, had to change for another size of his was quick and easy to complete. The trainers were first class. Highly recommend and will be shopping again
19 December 2022
Unprompted review
Reply from Caliroots
Glad to read that you're recommending us.
Greetings,
Nikolas
Caliroots - UK purchase of Timberland boots
Ordered Timberland Boots on 1.1.23 and by 5.1.23 they were delivered direct from Sweden by UPS. Smooth transaction and exactly as described. Fantastic service.. why pay 30% more to purchase in a London store. They also offer free returns in case you are not satisfied. Excellent experience.. Recommend.
5 January 2023
Unprompted review
Reply from Caliroots
Great to hear that everything flowed smoothly with your order and delivery.
Thanks for the recommendation.
Cheers from Stockholm,
Nikolas
Fast easy transaction & great service
Received Adidas gazelle trainers within 2 days of ordering, great service,communication & fast delivery from DHL
3 January 2023
Unprompted review
Reply from Caliroots
Thank you very much for this review and 5 stars!🤩 Welcome back! /Sara
Everything was fine and shipping was…
Everything was fine and shipping was quick.
22 December 2022
Unprompted review
Reply from Caliroots
Hi! Glad to hear you are happy with your order :) /Julia, Footway
Great price exactly what I ordered…
Great price exactly what I ordered arrived really quick use this site alot always been great fantastic
20 December 2022
Unprompted review
Reply from Caliroots
Thank you for your wonderful feedback David! 😊 /Tobias
I LIKE the jacket
29 December 2022
Unprompted review
Reply from Caliroots
Hi! Glad to hear that you are happy with your product. All the best to you! /Julia, Footway
Truly satisfied
I was truly satisfied with my shopping experience and the follow-up customer service I received in English. It was important, as it turned out that I needed to return some of the purchased items, which proved different than expected by the recipient (the person I gifted the items to). Your return policy is shopper-friendly, as it extends over a very long period of 365 days of free return. Overall, I enjoyed being your customer :-)
29 December 2022
Unprompted review
Reply from Caliroots
Hi,
Woow thanks for sharing your experience with us and other customers here! We are really happy that you are satisfied with our service and you are always welcome back another time.
Wishing you a happy new year🎉
Best regards
Derya/Footway
Recommendation
I can honestly recommend Caliroots, budget-friendly & tredny ❤️
13 December 2022
Unprompted review
Reply from Caliroots
Hi
Thank you for sharing your experience with us here 🖤
You are always welcome back another time! We wish you a happy new year.
Derya/Footway
Good, but fix pictures
Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it turned out dark green now i have to return it. You should try to get better pictures for some products because it really looked black.
28 December 2022
Unprompted review
Reply from Caliroots
Hello 😊
Thank you for your feedback!
We try our best to take good pictures of each product.
I will of course send your feedback to our team and are very thankful for that.
Have a good new year!
/Tobias at Footway
I wouldn’t recommend this company
I wouldn’t recommend this company. They sent my order miles from my home. Also used UPS who even a worse company than them.
12 December 2022
Unprompted review
Reply from Caliroots
Hi Christine,
I'm sorry to hear this. If you haven't been in contact with our customer service yet, please contact us. I think we can help you to get the parcel closer to your address :)
E-mail: storesupport-gb@footway.com
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