Outstanding. I buy all my hats from here as they have the best selection and they are priced very reasonable. Would highly recommend this company.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My daughter wanted a garden party wedding with many different wild flowers and that is exactly what she got! Was so gorgeous! Could not have been more beautiful! My daughter also had a wedding the... See more
This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more
Company replied
Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more
Company replied
Company details
Written by the company
We power international ecommerce From Shopping to Shipping
Contact info
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site needs more credit toward them.
Mixed reviews on this site but cant fault them. Had an item thats out of stock most places Iv checked. Was delievered within a week to liverpool. (Responded right away to any questions I had)
15 March 2023
Unprompted review
Reply from Caliroots
Thats great to hear! We are glad everything went well with your order🙂 Thank you for the review!💜 /Sara
Bad service
Item took forever to arrive then received notification I had been partially refunded 3 weeks later - no explanation as to why. Had to call up and chase them, to which they said the item had been damaged and returned. I then had to request a refund for postage as well due to the fact I never received the item. Appalling service beware!
16 March 2023
Unprompted review
Reply from Caliroots
Hello Anon,
I'm really sorry for this incident .
We have had some troubles with some parcels indeed. We can of course help you sort it out.
Please contact us at Storesupport-GB@footway.com or call us on 0800 098 8300 , and you could ask for me and will be happy to find a solution for this inconvenient. Farah From Caliroots
Exceptional service
About 7-10 orders placed. Allways exceptional service, even if something goes wrong (last time UPS didn’t deliver directly to my address rather to a collection point - so I received a full refund).
10 January 2023
Unprompted review
Reply from Caliroots
Great, how nice to hear Sasha! You are always welcome to come back and if you need any help in the future we are always here for you :) //Anthony
Absolutely amazed
I found a pair of Vans I couldn't find in my city (in my size) and even if I did, it would have cost me almost double. On Caliroots not only did I find a vast availability of sizes but I found the exact model I wanted and paid 40 euros less then what I would have in a store near me.
Shipping was lighting fast. I choose DHL quick delivery (placed the order Friday night) and received my shoes Tuesday. I'm so freaking happy. The size was right, the model, the price the shipping everything was absolutely perfect!
7 March 2023
Unprompted review
Reply from Caliroots
Hello Alexis,
I'm very glad to hear about your shopping experience.
Thank you for sharing it with us.
Lilly from Calirtoots.
Scam sitI will never order anything from there again...e
Scam site! I decided to buy sneakers, they withdrew the money and immediately canceled the order, I tried to write to the support (0 help), I will contact the bank.
3 March 2023
Unprompted review
Reply from Caliroots
Hello!
Thank you very much for your feedback. We never deduct money if an order does not go through. In this case, the reserved amount will 100% be refunded to you. You will of course receive feedback from us afterward regarding why the order didn't get fulfilled. I don't see that you have contacted us on the given name via Trustpilot. Please contact us by phone or email, and we will help you in no time. :) Have a lovely Monday!
Great value and plenty of updates for…
Great value and plenty of updates for the delivery.
Will definitely use again. 👍👍
3 March 2023
Unprompted review
Reply from Caliroots
Thank you very much for this review! Welcome back!🥰 /Sara
Great quick service
Great quick service, good product as shown thank you!
17 February 2023
Unprompted review
Reply from Caliroots
Thank you for your kind words,
And we are happy to have you with us!
Best regards
Fabian from Caliroots
Good quality item at very good price
Good quality item at very good price. Quick delivery and very satisfied with the overall service. Never had any complaints with Caliroots. I will sure buy there again.
21 February 2023
Unprompted review
Reply from Caliroots
Thank you for this review! You are warm welcome back!😍 /Sara
Watches deliver were different one then…
Watches deliver were different one then I have ordered. They are not willing to refund even package was returned. PayPal is now in charge!!!
20 February 2023
Unprompted review
Reply from Caliroots
Hello,
Please write us an e-mail, i cannot see that you have. Please explain the problem you have and we on customer support will help you with your problem.
storesupport-cz@footway.com
Best regards Caroline!
Item never arrived poor customer service from calliroots
Item never arrived, UPS tracking just stopped updating on Germany before it got to the UK Caliroots have ignored my emails.
I emailed footway GB asking for assistance and was given it rapidly and was issued with a full refund
20 February 2023
Unprompted review
Reply from Caliroots
Glad to hear you got the help you needed! You are always welcome to contact us in the future if you need help with anything. //Anthony
They take ages to refund your money…
They take ages to refund your money it’s been a week and they ain’t even started the process.It Was received on the 13th it’s now the 20th
13 February 2023
Unprompted review
Reply from Caliroots
Thank you for your feedback! It can take a couple of days until the return is back in Sweden, registered and refunded. You can always contact us and we can look into it :) /Sara
Super fast shipping
14 February 2023
Unprompted review
Reply from Caliroots
Das freut uns sehr zu hören! 😊 /Erik
very helpful and responsive customer…
very helpful and responsive customer service
8 February 2023
Unprompted review
Reply from Caliroots
Thank you very much for this review and 5 stars! Welcome back🤩 /Sara
Very fast at posting out and very easy…
Very fast at posting out and very easy to return
9 February 2023
Unprompted review
Reply from Caliroots
Thank you very much! Welcome back!😍 /Sara
Very helpful and easy customer service
6 February 2023
Unprompted review
Reply from Caliroots
That warms my heart in this cold. Thank you so much for that fantastic feedback 🥰
Greetings Caroline!
Great service considering ordering…
Great service considering ordering overseas
11 February 2023
Unprompted review
Reply from Caliroots
How fun to hear that you are happy to shop with us, Joe!
You are always welcome back! //Anthony
Great pair of Ralph Lauren track…
Great pair of Ralph Lauren track bottoms great price and fast delivery 👍
9 February 2023
Unprompted review
Reply from Caliroots
Thats amazing! Thank you and welcome back!🤩 /Sara
Carhartt shirt
Website is well laid out and easy to navigate.
Shipping was flawless and no extras to pay on top when coming to the UK.
I had to return an item and the process was simple and quick.
When I had to contact customer services they were prompt and helpful with their response.
Will definitely use Caliroots again.
3 February 2023
Unprompted review
Reply from Caliroots
Than you very much for this review!😍 Welcome back!💜 /Sara
RL jacket at great price
Ordered Ralph Lauren jacket at great price. Authentic. Delivery was super quick. Would defo shop here again. Highly recommend.
18 January 2023
Unprompted review
Reply from Caliroots
Thank you for your feedback! 😊 /Tobias
Great!
First experience with “caliroots” and was amazing,good prices, easy to order and i got my items delivered in just 2 days.
31 January 2023
Unprompted review
Reply from Caliroots
We really appreciate you sharing your experience with us here. We look forward to having you as a customer.
Thank you so much, you are a star ⭐
Best regards Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.