The shutters are extremely well made and were supplied exactly to the measurements that I had given. They were relatively easy to fit and look really solid and very attractive. My only criticisms wo... See more
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Read the measuring instructions a few times to make sure I was doing the right thing as ordering Tier on Tier for our lounge. Anyway ordered them & they arrived about 10 days later in 8 different boxe... See more
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Hello Michelle / customer services You score top marks for customer satisfaction! I have received the replacement hinges which are now fitted and the shutters are now as they should have b... See more
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Delighted with our California, cafe style shutters - the manufacturing quality and precision is excellent. Each shutter was well packaged, clearly labelled and had plenty of hardware. We fitted wit... See more
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Company details
About California Shutters
Written by the company
Based in Hove, East Sussex, California Shutters® has been styling the UK and Europe’s windows and doors with quality DIY shutters since 2002. Easy to measure, customise, and install, our shutters are made from the finest quality materials.
All our products are made to the highest standards and are identical to the plantation shutters you’ll find from a full measure and installation company. The only difference is the price. As a DIY company, we don’t pay for installers to come to your home. It’s these savings that we pass onto you.
All DIY shutters from California Shutters are 100% made to measure and never cut to size. We keep our pricing simple too, charging customers per square metre. Available in a range of styles, materials, and finishes, made-to-measure shutters are the perfect statement piece for any space. Choose from our sustainably sourced Paulownia hardwood or our waterproof, UK-made faux wood. No matter your décor or style, we’ve got a shutter to suit.
Don’t worry if you’re not a dab hand at DIY either. Our measuring and fitting guides will take you through everything step by step. And if you’re still unsure, you’re welcome to contact our friendly team of experts. They’ll take you through things step by step.
Interior shutters are the UK’s fastest growing window covering and while it might seem that DIY shutters are a tricky undertaking, we have 1,000s of satisfied customers who’ll happily tell you otherwise.
In 2008 we were delighted to be selected as the exclusive supplier of window shutters for B&Q and their customers, and it’s a relationship we maintain to this day.
Visit our website today and find your style with California Shutters.
All our products are made to the highest standards and are identical to the plantation shutters you’ll find from a full measure and installation company. The only difference is the price. As a DIY company, we don’t pay for installers to come to your home. It’s these savings that we pass onto you.
All DIY shutters from California Shutters are 100% made to measure and never cut to size. We keep our pricing simple too, charging customers per square metre. Available in a range of styles, materials, and finishes, made-to-measure shutters are the perfect statement piece for any space. Choose from our sustainably sourced Paulownia hardwood or our waterproof, UK-made faux wood. No matter your décor or style, we’ve got a shutter to suit.
Don’t worry if you’re not a dab hand at DIY either. Our measuring and fitting guides will take you through everything step by step. And if you’re still unsure, you’re welcome to contact our friendly team of experts. They’ll take you through things step by step.
Interior shutters are the UK’s fastest growing window covering and while it might seem that DIY shutters are a tricky undertaking, we have 1,000s of satisfied customers who’ll happily tell you otherwise.
In 2008 we were delighted to be selected as the exclusive supplier of window shutters for B&Q and their customers, and it’s a relationship we maintain to this day.
Visit our website today and find your style with California Shutters.
Contact info
Quayside House, BN41 1WF, Hove, United Kingdom
- 0800 195 0 196
- hello@californiashutters.co.uk
- www.californiashutters.co.uk
4.4
Excellent
3K reviews
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Replied to 81% of negative reviews
Typically replies within 1 month
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Great product
Great product, easy to fit and look great. Have ordered twice and although take a while to come, you are advised on this, but only after order has been placed. But then kept up to date with progress. The size you order is bang on accurate, so might want to order a few mm smaller so no issues when fitting.
18 April 2026
Unprompted review
Reply from California Shutters
Hi Ashley,
Thank you for taking the time to leave your review and for choosing us again. We’re delighted to hear that you’re happy with the quality of the shutters, how easy they were to fit, and how they look once installed.
We appreciate your comments regarding lead times and communication. While our shutters are made to order, we’re pleased to hear you felt kept informed throughout the process once your order was placed. Your fitting advice is also helpful and will be useful for other customers.
Thank you again for your recommendation and continued support.
Kind regards,
The California Shutters Team
Customer service was second to none
Customer service was second to none, they were so helpful when I spoke to them about my awkward windows in my old Victorian house. Shutters arrived earlier than expected and the delivery driver was so lovely.
We were super pleased with the quality and ease of putting them up, at first we were looking for the instructions manically but everything is online so make sure you realise like this. Once up they finished the room of beautifully and we are beyond pleased with them. Would definitely use this company again when we buy another house. We are sold! Thank you California shutters ☺️
15 April 2026
Unprompted review
Reply from California Shutters
Hi Madeleine,
Thank you so much for your wonderful review.
We’re delighted to hear that our team was able to help with your Victorian windows and that your shutters arrived earlier than expected — it’s also lovely to hear such kind words about the delivery experience.
We’re really pleased that you’re happy with the quality and that the shutters were straightforward to install once you found the online instructions. Knowing they’ve finished the room beautifully and that you’re so pleased with the result means a great deal to us.
Thank you again for choosing California Shutters — we’d be delighted to help you again in the future.
Kind regards,
The California Shutters Team
Delighted with our California Shutters
Delighted with our California, cafe style shutters - the manufacturing quality and precision is excellent. Each shutter was well packaged, clearly labelled and had plenty of hardware. We fitted without issue.
They’ve transformed our home.
Our son had previously used California Shutters, and highly recommended them - each shutter is bespoke and made to order. They take a couple of months to arrive, however patience is rewarded by the quality you receive.
Thank you.
6 April 2026
Unprompted review
Reply from California Shutters
Hi Cheryl,
Thank you so much for your wonderful review. We’re absolutely delighted to hear how pleased you are with your café‑style shutters. It’s great to know the manufacturing quality, precise fit, and clear labelling all helped make the installation smooth and straightforward.
We love hearing that the shutters have transformed your home — that’s exactly the impact we hope for. It’s also fantastic that your son recommended us and that we could live up to his experience as well. While the made‑to‑order process does take a little time, we’re thrilled that you felt the quality was worth the wait.
Thank you again for choosing California Shutters, and if you ever need anything in the future, we’re always here to help.
Kind regards,
The California Shutters Team
California shutters..
California shutters... made in China designed... in China. Although the shutters are of reasonable quality the timeframe in which these items took was crazy slow.
During the time of ordering and delivery I actually sold my house which meant that these were no longer needed. getting through to someone to get the order canceled was impossible and by the time this did happen... it was too late to cancel this order. Sales tactic... I think so.
So all in all, good shutter poor customer service.
2 November 2025
Reply from California Shutters
Dear Jacob,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration and inconvenience you’ve described.
We understand how disappointing it must have been to experience delays and to find that your circumstances had changed while waiting for your order. We also apologise for the difficulty you faced when trying to contact us regarding cancellation — this is not the level of service we aim to provide.
We appreciate your comments regarding both the product quality and customer service, and your feedback has been noted so we can review how we communicate lead times and handle cancellation requests more clearly and efficiently.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
The California Shutters Team
Very good company...good product and…
Very good company...good product and aftersales
Both perfect fit and wood shutters were good
Can get good prices if you wait for their sales
9 March 2026
Unprompted review
Reply from California Shutters
Hi Jean,
Thank you for your great review.
We’re really pleased to hear that you’re happy with both your Perfect Fit and wooden shutters, and that the product quality and after‑sales service met your expectations.
We also appreciate you mentioning our sale prices — waiting for one of our promotions is definitely a smart way to get the best value, and we’re glad it worked out well for you.
Thank you again for choosing California Shutters and for taking the time to share your experience. If you ever need anything else, we’re always here to help.
Kind regards
The California Shutters Team
Easy to order and measure
Easy to order and measure. It took along time for them to arrive but I had been given an estimated date which was about 3 months.
That said, they were easy to fit and fitted perfectly. I had used this company in my old house so knew it was excellent quality and wasn’t disappointed this time either 👍
3 December 2025
Reply from California Shutters
Hi Vince,
Thank you so much for your review and for returning to us for another order.
We’re really pleased to hear that you found the measuring and ordering process easy again — that familiarity and confidence mean a lot to us.
We understand the wait can feel long, especially with bespoke shutters, so we really appreciate your patience. We’re glad the estimated 3‑month timeline helped set expectations, and even happier to hear that once they arrived, the shutters fitted perfectly and were easy to install.
It’s wonderful to know that the quality lived up to your previous experience in your old home — consistency is something we work very hard to deliver, so your feedback is truly appreciated.
Thank you again for choosing California Shutters. If you ever need anything else, we’re always here to help
Kind regards
The California Shutters Team
Play Your Part For A Memorable DIY Experience
I've got loads of good things to say about the company after buying twice from them; each time white hard wood with mid rail and hidden connecting rods. I read with interest a one star review that was all about either measuring incorrectly or not following instructions (or both). I am not a professional but a keen and competent do it yourselfer of (now 73 years). My first order several years ago at the home I have just moved from, was for fifteen windows, which included three windows in each of two bays and French Doors. On measuring, I decided that it might be too gappy so I deliberately didn't follow the contractual advice given by the company and halved the figure you are advised to subtract. On receiving the shutters (on time and perfect) I went about installing (which I did in two days). I should have taken that contractual advice, as the fit was inevitably too snug. I was lucky as the house was a new build with dot and dab plasterboard and as I had bought the front of reveal type shutter, in probing the corner of the reveal found it had a metal band on the external and internal corner. The window reveals were remarkably square and all I had to do was peel the band off the inside of the reveal and a little bit of sanding and the frames all went in square (more by luck than judgement). Result happiness. Never had any problem s with the shutters in about seven years. Moved house November; another new build. This time on checking the company website, the measuring instructions were the same. This time (having learnt from my previous experience), I followed the measuring instructions to the letter. I received the order (ordered late November ETA mid to late February, came on time, fun tracking the container on the app). The order was complete, delivery as notified packaging exceptional. Unpacked each frame into its room. There was one very small window, which I did first. It fell into the reveal with the merest of heel of hand pushes, screws in, shutters pinned in, result happiness. I repeated this with the next six windows (one of which was inside the reveal) with no problems. My problem came with the kitchen window (the most awkward getting up on the worktop etc). I'd put the kitchen order on last as initially I was going to leave it as it's a nice bright kitchen and the windows are a good style. While I cogitated and waited for an upcoming sale (Black Friday perhaps?), I went off and measured five rooms to have sliding mirror wardrobes installed. That company wanted the full size of the intended space, floor to ceiling, side to side and whether it had an end panel. They wanted the full measurement and that is because their programme algorithms need a bit of complexity to facilitate the design (they're all in with no problems because I followed their instructions). Back to my California Shutter order and I didn't get the full size thing out of my head and as a consequence didn't make the contractual deduction. I've pretty much got away with it as again it's a new build with dot and dab plaster but a bit messier. It was only one out of eight but whatever my reasoning it was just carelessness and unnecessary. A salutary lesson then; California Shutters, like every other supplier of anything, has a contract with it's suppliers, it's staff and it's customers. If we all play our part correctly the result is nothing short of spectacular. The construction method is clever and easy, the finish is superb and the service quite remarkable. They've upgraded a few things. Nice long coarse thread screws, a ready mitred bead all round the inside of the frame hiding the screw holes and a variety of plastic cover plugs to hide any of the other holes. My thanks to Alex in Customer Services who quickly resolved a minor issue for me. Well done to the team.
21 February 2026
Unprompted review
Reply from California Shutters
Hi John,
Thank you so much for taking the time to share such a thoughtful and detailed review.
Hearing from a returning customer, especially one with your level of DIY experience, is incredibly valuable.
We’re delighted that your first set of shutters served you well for seven years and that your most recent order arrived on time, beautifully packaged, and with the upgrades you noticed — we’re always working to refine and improve the product.
Your story is such a great reminder of how important it is to follow the measuring instructions exactly as provided. We completely understand how easy it can be for habits or other projects to influence the process, and we really appreciate the honest reflection. Despite that one tricky window, we’re glad everything came together well and you achieved another great result.
It’s wonderful to hear that installation went smoothly, the finish and construction met your expectations again, and that you enjoyed tracking the shipment and unpacking everything room by room. We especially appreciate your acknowledgment of the improvements to our hardware and frame design.
A big thank you as well for the kind words about Alex — we’ll be sure to pass them along. Our customer service team takes great pride in helping customers through every step, and your recognition means a lot.
Thank you again for your continued trust, your detailed feedback, and for “playing your part” in creating another successful DIY shutter installation. We’re thrilled to have you as a loyal customer and wish you many happy years enjoying your shutters in your new home.
If you ever need anything at all in the future, we’re always here to help.
Kind regards
The California Shutters Team
This is my honest and completely…
This is my honest and completely transparent experience, as a kitchen and bathroom fitter I have extensive knowledge of fitting furniture items etc, however this is my experience, I took my measurements and submitted my order, at 9pm Sunday evening, then thought I better double check my measurements Monday at 8am , I did re check my measurements as measure twice cut once, yes the measurements differed which I double checked by a couple of mm, however I emailed straight away to California blinds to make my amendments and this could not be altered, I have never heard so much rubbish I. All my life, order placed 9am Sunday evening, asked to alter 9am Monday morning and told this was not possible as order is already in production, what a crock of sh*t, so my advise to anyone ordering blinds do not give them actual measurements what they actually ask for, as they do not take off a couple of mm all around which in my opinion would be the logical thing to do, they make them ti the measurements given, so anyone ordering, take your internal window measurement and and take 3mm off what you submit for ease of fitting, this small gab can be made up on the internal window measurement die reveal with dec caulk , - so just be careful when sending the easements as they do not take anything off and if your out by couple of mm it can be hard to get them to fit, luckily I know how to use a rail saw and got them to fit , also the delivery lead time they tell You when ordering is rubbish, I placed my order early November for delivery 8th Jan 2026, eventually arrived 5th Feb over a month late, so bare this in mind if your requiring your blinds by a specific date 👍
7 February 2026
Unprompted review
Reply from California Shutters
Dear Stephen,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were frustrated with your experience, and we completely understand how important accurate measurements and smooth delivery are — especially for someone with your fitting experience.
To clarify the order timeline:
Your order was placed late on a Friday evening.
The amendment request was sent the next morning, outside our 1‑hour amendment window, which is stated clearly at checkout and in our Terms & Conditions.
Because of the time difference with our manufacturing partner, production had already begun by the time your message was received, meaning changes were unfortunately no longer possible.
For made‑to‑measure shutters, the factory begins cutting materials as soon as the order is submitted to maintain the quoted lead times, which is why amendments have a very strict deadline.
Regarding measurement deductions:
Our shutters are manufactured exactly to the measurements submitted, and all deductions for clearance must be made by the customer. This information is clearly outlined in the measuring guide and Terms & Conditions. This ensures customers retain full control over the final fit, as different installations require different tolerances depending on reveal conditions, plastering, squareness, and fitting preferences.
You mentioned needing to adjust by a couple of millimetres — this tolerance is expected and is why we advise customers to account for deductions themselves. For orders where the submitted measurements allow no clearance, we always do our best to suggest practical solutions, such as adjusting the reveal, which we discussed with you.
On delivery:
Your order arrived on 30th January, against an estimated window of 15th–29th January. While one day outside the estimate, it was not a full month late, and we apologise if any courier updates caused confusion along the way.
We appreciate your skills as a fitter and are glad you were able to achieve a successful installation.
Your feedback is still valuable, and we will continue to review how we communicate key information to make the process as clear as possible for all customers.
Kind regards,
The California Shutters Team
Shutter maintenance.
I had a query about my shutters, I messaged Amy from the team at California Shutters and she couldn’t have been more helpful. My query was sorted quickly and the pieces that I need to maintain my shutters are being sent to me promptly. Amy’s customer service was first rate. Thank you Amy!
19 January 2026
Unprompted review
Reply from California Shutters
Hi Sarah,
Thank you so much for your wonderful review.
We’re delighted to hear that Amy was able to help with your shutter maintenance query. It’s great to know everything was resolved quickly and that the parts you needed are already on their way to you.
We’ll be sure to pass on your kind words to Amy — she’ll be thrilled to hear her first‑rate service made such a positive impression.
If you ever need anything else, we’re always here to help.
Thank you again for choosing us.
Kind regards
The California Shutters Team
Customer service was excellent
Great value with plenty of options
Ellie in customer service customer service was excellent she corrected a problem that I made, great follow and kept me updated
15 January 2026
Unprompted review
Reply from California Shutters
Hi Mike,
We’re thrilled to hear that you found great value and plenty of options when ordering with us.
A special thank‑you for mentioning Ellie — we’re delighted she was able to correct the issue, provide great follow‑up, and keep you fully updated throughout the process. We’ll be sure to pass your kind words along; she’ll really appreciate it.
If there’s anything else we can help with in the future, we’re always here for you.
Thanks again for choosing us.
Kind regards
The California Shutters Team
Very disappointing after a good initial experience
I previously purchased shutters from California Shutters and was impressed with the quality, which is why I placed another order. Unfortunately, this second experience has been extremely disappointing.
Two shutters ordered for the same guest room and installed side by side have visibly different frame widths, with a difference of approximately 4.5 cm, making them look completely mismatched and frankly unacceptable from an aesthetic point of view. The company’s response was that this was due to a 5 mm difference in window height, something no reasonable customer would expect to result in such a drastic visual discrepancy.
Despite acknowledging the issue, customer service refused any refund or replacement, stating that the shutters were “manufactured correctly” and placing full responsibility on the customer. There was no clear warning at the point of ordering that such a small measurement difference could lead to such a poor visual outcome.
In my view, this falls short of reasonable customer expectations for a premium, made-to-measure (and expensive) product. I am very disappointed with both the product outcome and the way the complaint was handled, and I would not order from them again.
23 December 2025
Unprompted review
Reply from California Shutters
Dear Alessandro,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your second experience with us hasn’t matched the positive one you had before. We completely understand how disappointing it must be to install two shutters side by side and find that the panel designs differ.
To clarify the situation, the difference in appearance comes from the height measurements submitted for each window. Even a small variation in height affects the internal layout of a shutter panel, because the top rail, bottom rail, and spacing between slats must all fall within very specific minimum and maximum limits. Our manufacturer uses a mathematical design process to calculate the optimal rail sizes and slat configuration for each individual panel to ensure structural integrity and durability.
When two height measurements differ — even by a few millimetres — the resulting calculations for rail sizes can differ significantly, which can lead to panels that don’t match visually. For this reason, our measuring guide explains that, where shutters will sit side by side, the heights must be aligned to achieve identical slat counts and matching panel designs.
Because the products are made‑to‑order based on the exact measurements provided, and the manufacturer produced them correctly within the agreed technical parameters, we’re not able to offer a replacement or refund in this instance.
We appreciate your feedback regarding clarity at the point of ordering. While the guidance is included in the measuring documentation, we will review how this information is presented to ensure it is as clear and prominent as possible for future customers.
We truly are sorry that the final result didn’t meet your expectations, and we regret that this has impacted your confidence in us after a previously positive experience.
Kind regards
The California Shutters Team
Suggested product improvement
Very good product would be helpful to provide a bead type fixing for outside frame to accommodate windows that are not square
4 October 2025
Reply from California Shutters
Hi Paul,
Thank you for your feedback.
We’re really pleased to hear you’re happy with the shutters. Your suggestion about offering a bead‑type fixing for out‑of‑square windows is very helpful. We’ve passed this on to our product team, as improvements like this come directly from customer insight.
Thanks again for taking the time to share your thoughts.
Kind regards
The California Shutters Team
Very Helpful Support Staff
Your support staff Ellie was very helpful and was then reason for me choosing California Shutters.
9 December 2025
Reply from California Shutters
Hi Stephen,
Thank you for your 5 star review. I will of course be passing your kind words onto Ellie.
Kind regards,
The California Shutters Team
I have not yet received my shutters
I have not yet received my shutters, so impossible to review yet, due Jan 26.
The ordering system worked well with no undue stress.
3 November 2025
Reply from California Shutters
Hi Trevor,
Thank you for your review. I am sorry to hear this is how you feel.
We do ask for them so you can advise how you found the experience of ordering, and if the shutter experts in the office were able to help if you contacted them.
Kind regards,
The California Shutters Team
Reply from California Shutters
Hi Janet,
Thank you for your review and 5 stars.
We pride ourself on excellent customer service.
Kind regards,
The California Shutters Team
Reply from California Shutters
Hi Anna,
Thank you for taking the time to leave a review. We’re sorry to hear that you felt the service was slow — we completely understand how frustrating delays can be.
As we advised during your order, a technical issue unfortunately caused things to take longer than usual. Once this was identified, our team worked to resolve it as quickly as possible, and we processed a partial refund as a gesture of goodwill to acknowledge the inconvenience caused.
We really appreciate your patience throughout, and if there’s anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The California Shutters Team
A £1,300 Order Disaster From Start to Finish - Still nothing...
We ordered our shutters on 1st November with an estimated delivery of 7th-12th November. We received no tracking from DHL, only CS emails from California Shutters. When I called for an update, I was told there had been a “delivery attempt” and that the shutters were damaged in transit - I don’t believe the delivery attempt ever happened.
After multiple calls, we were then told the order had been sent back to the factory for “investigation,” leaving us waiting yet again. We were offered a refund or a priority re-order, and chose to try again.
The re-order was no better. Delivery dates moved from 1st December, to 3rd December, to “today”… yet the parcel has sat at the Croydon depot since Monday with no delivery time. DHL now claims our postcode is incorrect, and California Shutters can’t be reached despite calling within their stated opening hours.
We still have no shutters, no clear update, and no idea where our £1,300 order actually is.
While DHL is partly at fault, California Shutters must take responsibility too. Based on our experience, I cannot recommend this company and would rather pay more for a reliable service.
5 December 2025
Unprompted review
Reply from California Shutters
Hi Amy,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration you faced throughout the delivery process. We completely understand how disappointing and stressful it can be when courier updates are unclear or keep changing.
We did investigate the situation with DHL, and unfortunately there were multiple issues on their side — including the damaged parcel, conflicting scan updates, and the incorrect‑postcode message. We fully appreciate why these courier updates made the process confusing and why it felt like you weren’t receiving consistent information.
We’re glad to confirm that your shutters were successfully delivered on 5th December, and we’re sorry that it took longer than expected for the courier to resolve the issue and complete the delivery. Although some of the delays were outside of our direct control, we absolutely take responsibility for supporting you throughout the process, and we apologise that reaching us by phone was difficult during this time.
We truly appreciate your patience, and we’re sorry that this experience didn’t reflect the smooth service we aim to provide. If you need any further help, our team is here and ready to assist.
Kind regards,
The California Shutters Team
Reply from California Shutters
Hi,
Thank you so much for your review!.
We’re delighted to hear that you feel the shutters were worth the wait and that you’re pleased with the quality. Our shutters are custom‑made to order, so it’s wonderful to know the final result met your expectations.
If you need anything else in the future, we’re always here to help.
Kind regards,
The California Shutters Team
New order
A good website with easy to follow instructions for measuring and ordering. Also it was very easy to get help online or via telephone with any queries. The only drawback was the very long lead time for delivery.
20 October 2025
Reply from California Shutters
Hi Larraine,
Thank you for your review, and for choosing California Shutters.
We’re really pleased to hear that you found the website easy to use and that our measuring and ordering instructions were clear. It’s also great to know that getting help — whether online or by phone — was straightforward whenever you needed it.
We completely understand your frustration about the longer lead time. Our shutters are custom‑made to your exact specifications, and production times can occasionally be extended due to the level of craftsmanship involved. That said, we’re always working with our factory partners to keep delivery times as efficient as possible.
We truly appreciate your patience, and we’re delighted that the rest of your experience was smooth and supportive. If you have any questions our team is always here.
Kind regards,
The California Shutters Team
Second purchase from California…
Second purchase from California Shutters and it was so easy. Watched the how to video , measured and placed the order!!
23 November 2025
Reply from California Shutters
Hi Patricia,
Thank you for your review.
We are pleased to hear that you found the ordering system easy and we had another opportunity to work with you.
Kind regards,
The California Shutters Team
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