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DIY Shutters Reviews 1,116

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I called up DIY shutters and spoke with a lovely member of staff, named Alex. Alex was warm, patient and attentive. He answerd every query I put to him and even took the time to equire about which shu... See more

Company replied

Rated 5 out of 5 stars

Lovely quality samples arrived really quickly with all the necessary details on how to measure accurately and everything you needed to know. Easy guided ordering process, quick confirmation with antic... See more

Company replied

Rated 5 out of 5 stars

Blinds are great quality and a good price. Excellent customer service, the shutter blinds arrived and upon fitting we had a couple of minor issues which were sorted immediately. Aditi was brillian... See more

Company replied

Rated 5 out of 5 stars

I ordered self fitting shutters for my bathroom. I was really reassured with the callback to triple check measurements. The product arrived, well packaged and all in one piece. The instructions for in... See more

Company replied

Company details

  1. Window Treatment Store

About DIY Shutters

Written by the company

At DIY Shutters, our passion for all things shutters drives us to provide a fantastic and affordable solution for transforming your windows with minimal fuss. While traditional shutter companies may come with a hefty price tag, we're here to simplify the process and make bespoke hardwood shutters accessible at a fraction of the cost.

True to our name, we empower you to take control with our DIY approach. Measuring your windows, ordering on our user-friendly website, and installing your shutters yourself is a straightforward process that puts you in charge. Our easy-to-follow guides make measuring and fitting a breeze, and our friendly team of experts are always on hand to take you through things. Have a question about a tricky window? No problem. Send us a photo and we’ll give you a hand. Need style advice? Sure thing. Get in touch and we’ll give you our two cents.

We’re big on quality too. Each shutter we supply is meticulously crafted to your precise size and design specifications of your window. As part of one of the UK's leading shutter groups – TCMM – and with over 15 years of experience, you can be sure you’re in the safest of safe hands.

Shop our website today and see how much you can save.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,116)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shutter samples, easy to order

Lovely quality samples arrived really quickly with all the necessary details on how to measure accurately and everything you needed to know. Easy guided ordering process, quick confirmation with anticipated delivery date. Good service so far.

28 June 2026
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Reply from DIY Shutters

Hi Gilly,

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you were pleased with the quality of our shutter samples and how quickly they arrived. It's great to know that the measuring information and ordering guidance helped make the process straightforward and easy to follow.

We believe that choosing shutters should be as simple and stress-free as possible, so we're pleased that you've found the service and communication helpful so far.

Thank you for considering DIY Shutters. We look forward to creating your shutters and providing the same high level of service throughout your journey with us.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

I called up DIY shutters and spoke with…

I called up DIY shutters and spoke with a lovely member of staff, named Alex. Alex was warm, patient and attentive. He answerd every query I put to him and even took the time to equire about which shutters may best compliment my suited style. I am optimistic about placing an order. Thank you for your time and efforts Alex, much appreciated. Brilliant customer service. I would definitley recommend DIY shutters based on the positive engagement.

26 June 2026
Unprompted review
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Reply from DIY Shutters

Hi Rearenea,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear about your positive experience with Alex. Providing friendly, knowledgeable, and attentive service is something we pride ourselves on, and it's fantastic to know that Alex took the time to answer your questions and help you find the shutter style that best suits your home.
We'll be sure to pass your kind comments on to Alex, who will be thrilled to receive the recognition.

Thank you for recommending DIY Shutters based on your experience. We look forward to assisting you further and hope to welcome you as a customer soon.

Kind regards,
The DIY Shutters Team

Rated 4 out of 5 stars

good service

24 June 2026
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Reply from DIY Shutters

Hi Peter,

Thank you for your review.

We're pleased to hear that you received good service and had a positive experience with DIY Shutters. Customer satisfaction is very important to us, and we're grateful that you took the time to share your feedback.

Thank you for choosing DIY Shutters. We hope you enjoy your new shutters and look forward to assisting you again in the future.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Amazing stuff

Amazing stuff, everything as described

22 June 2026
Unprompted review
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Reply from DIY Shutters

Hi Simon,

Thank you for your review.

We're delighted to hear that everything met your expectations and was exactly as described. Providing high-quality shutters and a straightforward customer experience is what we strive for, so it's great to know we delivered.

Thank you for choosing DIY Shutters. We really appreciate your support and hope you enjoy your new shutters for many years to come.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Hassle free and easy to order from DIY…

Hassle free and easy to order from DIY Shutters,fast on time shipping and delivery,also very reasonable prices,very pleased and highly recommended,thank you

8 June 2026
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Reply from DIY Shutters

Hi John,

Thank you for your fantastic review.

We're delighted to hear that you found ordering from DIY Shutters hassle-free and straightforward, and that your order arrived on time. It's great to know that you were pleased with both the quality of service and the value for money we offer.

Thank you for your recommendation and for choosing DIY Shutters. We really appreciate your feedback and hope you enjoy your new shutters for many years to come.

Kind regards,
The DIY Shutters Team

Rated 4 out of 5 stars

Perfect DIY Shutters

I found the measuring instructions straight forward, but I did ask a company representative some advice before ordering. They told me what I wanted to know.

On the other hand, when I got the shutters there were two extra clips with the pack; as I am quite handy I had no problem understanding how and where they should be located and used. This might cause a problem to less handy customers. So, I think the instructions that come with the pack should include this process or put a video on the website showing how to locate and fix them in place. Overall I thought they were very good, but as with all things, time will tell.

8 June 2026
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Reply from DIY Shutters

Hi Brian,

Thank you for your detailed and thoughtful review. We’re really pleased to hear that you found the measuring process straightforward and that our team was able to provide helpful guidance before you placed your order.

We also appreciate your feedback regarding the extra clips and the instructions provided. You make a very good point, and we understand how this could be confusing for customers who may be less familiar with installation. Your suggestion around improving the instructions or including a video guide is very helpful, and we’ll certainly pass this on to our team for consideration.

It’s great to hear that overall you’re happy with your shutters, and we hope they continue to meet your expectations over time. If you need any further support, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

My friend recommended you as she had…

My friend recommended you as she had ordered previously. She did all the measurements as she new what she was doing

14 June 2026
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Reply from DIY Shutters

Hi Lesley,

Thank you for your review and for choosing DIY Shutters — we really appreciate the recommendation from your friend.

It’s great to hear that you felt confident with the measuring process, especially with the help of someone experienced. Getting the measurements right is such an important step, so we’re glad that worked out smoothly for you.

If you ever need any assistance with your order or future projects, our team is always here to help.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Window shutters

Had the shutters delivered all correctly sized well packaged
The finish is really good
Very happy with the whole process
Having them ring me up to check everything was correct was a good idea

8 June 2026
Unprompted review
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Reply from DIY Shutters

Hi Nicholas
Thank you so much for your great review!

We’re delighted to hear everything arrived perfectly sized and well packaged, and that you’re happy with the finish of your shutters.

It’s fantastic to know you had a smooth experience from start to finish, and we’re especially pleased that the follow-up call was helpful in making sure everything was just right.

We really appreciate you taking the time to share your feedback – enjoy your new shutters!

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

5* customer service

Blinds are great quality and a good price.
Excellent customer service, the shutter blinds arrived and upon fitting we had a couple of minor issues which were sorted immediately.
Aditi was brilliant and kept me informed by email and phone calls throughout.

8 June 2026
Unprompted review
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Reply from DIY Shutters

Hi Shaun,

Thank you so much for your fantastic review!

We’re thrilled to hear you’re happy with both the quality and value of your blinds.
It’s great to know that any minor issues during fitting were sorted quickly, and we’re especially pleased to hear such lovely feedback about Aditi – we’ll be sure to pass this on to her. She’ll be delighted!

We really appreciate you taking the time to share your experience, and we hope you enjoy your new blinds for years to come.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Best I could find

Very easy ordering and best price I could find. Hope it arrives and as good as promised!

7 June 2026
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Reply from DIY Shutters

Hi Shane,

Thank you for your review. We’re delighted to hear that you found our ordering process easy to use and that we were able to offer the best value for your shutters.

We really appreciate your order and look forward to delivering shutters that live up to your expectations. If you need any assistance at all while you wait, our team will be more than happy to help.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Previously ordered from this company…

Previously ordered from this company and just ordered a couple of more shutters. Really pleased with quality of shutters and ease to install them myself. Also customer service was excellent I contacted them regarding fitting the shutters and company responded within an hour answering my query.

2 April 2026
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Reply from DIY Shutters

Hi Mike,

Thank you so much for your wonderful review and for choosing us again. We’re delighted to hear that you’ve been consistently pleased with the quality of our shutters and that you found the installation straightforward.

It’s great to know our customer service team could help so quickly when you reached out about fitting — we always aim to respond promptly and make the process as smooth as possible.

We truly appreciate your repeat custom and your kind feedback. If you ever need anything else, we’re always here to help.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Pleased we requested the call back…

Pleased we requested the call back option as the girl who called us back was excellent in explaining different options to improve our order, it also saved us money and a design to improve the longevity of the shutters.

27 March 2026
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Reply from DIY Shutters

Hi Mike,

Thank you so much for your lovely review.

We’re delighted to hear that you chose the Call Back option and found it so valuable. It’s great to know our adviser was able to walk you through different design options, help improve your order, and even save you money — that’s exactly what the service is there for.
We’re especially pleased that the advice helped enhance the longevity of your shutters. Making sure customers get the best and most durable solution is really important to us.

If you ever need any further help or have more questions in future, we’re always here and happy to assist.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Bathroom shutters

I ordered self fitting shutters for my bathroom. I was really reassured with the callback to triple check measurements. The product arrived, well packaged and all in one piece. The instructions for installation were really clear, great video guide. Quite fiddly to install, but with some adjusting they look perfect.

16 February 2026
Unprompted review
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Reply from DIY Shutters

Hi Jane,

Thank you so much for taking the time to share your experience.

We’re delighted to hear that the callback to triple‑check your measurements gave you confidence before ordering — getting the perfect fit is so important, especially in a bathroom space.

It’s great to know your shutters arrived safely and well packaged, and that the installation instructions and video guide were helpful. Bathroom shutters can be a little fiddly to fit due to tighter spaces, so we’re really pleased that with a bit of adjusting you achieved a perfect final result.

Thank you again for choosing us — if you ever need any help or have questions in the future, we’re always here to assist.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars
DIY Shutters logo

Reply from DIY Shutters

Hi Jim,

Thank you for your review.

We’re so glad to hear you’re very happy with your shutters 👍
If you ever need anything else or have another project in mind, we’re always here to help.

Thanks again for choosing us.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Have ordered before and didn’t hesitate…

Have ordered before and didn’t hesitate to go back . Great service

5 March 2026
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Reply from DIY Shutters

HI Shirley,

Thank you for your review.

We’re delighted to hear that you chose to return to us and didn’t hesitate to order again. It’s great to know our service continues to meet your expectations.

Thank you for your loyalty — we truly appreciate it.

If you need anything at all in the future, we’re always here to help.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish
Amy was really helpful with our exceptionally wide window request. Always buy from Diyshutters for great value, quality and service.
Would thoroughly recommend!!

2 March 2026
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Reply from DIY Shutters

Hi Angie,

Thank you so much for your wonderful review.

We’re delighted to hear that you had an amazing experience from start to finish, and that Amy was able to help with your exceptionally wide window request — she’ll be thrilled to hear your kind words.

It’s fantastic to know you continue to choose DIY Shutters for great value, quality, and service. Your loyalty and recommendation mean a great deal to us.

Thanks again for taking the time to share your experience. If you ever need anything else, we’re always here to help.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Used before, so confident to return.

Easy site with clear instructions to measure. Have bought before so was confident to return. Call back on time as requested, polite & friendly to deal with. Seamless service

31 January 2026
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Reply from DIY Shutters

Hi Julie,

Thank you so much for your lovely review.

We’re delighted to hear that you chose to return to us and that your experience was seamless once again. It’s great to know that you found the measuring instructions clear and that the call‑back was helpful, polite, and on time — that’s exactly the level of service we aim to deliver.

We really appreciate your continued trust in DIY Shutters, and we’re always here if you need anything in the future.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

All very straight forward

All very straight forward, the questions I needed to ask were answered professionally and the people I spoke to were all very helpful. I look forward to receiving my order.

2 February 2026
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Reply from DIY Shutters

Hi Roy,

Thank you for your lovely review.

We’re really pleased to hear that everything felt straightforward and that your questions were answered professionally. It’s great to know our team were helpful and provided the support you needed throughout the process.

We truly appreciate your trust in us and hope you’ll love your order once it arrives. If you need anything in the meantime, we’re always here to help.

Kind regards,
The DIY Shutter Team

Rated 5 out of 5 stars

Have used DIY Shutters a few years back…

Have used DIY Shutters a few years back & quality is brilliant.

2 February 2026
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Reply from DIY Shutters

Hi Tracy,

Thank you for your review.

We’re really pleased to hear you’ve used DIY Shutters before and found the quality brilliant. It’s always great to welcome returning customers, and we truly appreciate your continued trust in us.
If you need anything at all for future projects, we’re always here to help.

Kind regards,
The DIY Shutters Team

Rated 5 out of 5 stars

Ordering process quite straight forward…

Ordering process quite straight forward with online help if needed

27 January 2026
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Reply from DIY Shutters

Hi Peter,

Thank you for your review.

We’re really pleased to hear that you found the ordering process straightforward and appreciated the online help available. Making things easy for our customers is always a priority.

If you need anything else as your order progresses, we’re here to help.

Kind regards,
The DIY Shutters Team

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