Caci Reviews 

318
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I highly recommend Caci, at first I was sceptical to do anything about my skin, and worse as an African girl with a black skin I feared they won’t understand my skin type, but soon as Hayley said she... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Kapiti Casey Clinic. The team are really friendly. On my first visit to Casey Clinic, I had a complimentary consultation followed by a beautiful skin treatment. I explained to J... See more

Company replied

Rated 1 out of 5 stars

I had a course of 10 caci facials over a course of 4-5 weeks. I took several before photos hoping for a positive outcome. Sadly there was no discernible difference in my face after. My eyelids and je... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.6

Average

TrustScore 3.5 out of 5

318 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(318)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Ever Facial - LOVED IT!!

First Ever Facial - LOVED IT!

Easy to get to, beautiful space and very welcoming staff. Very knowledgeable and listened to my concerns and recommended affordable products to use for my skin concerns.

Love the Healthcare plan - and great that you can pay small increments each week towards it. This is my first time having a facial/facial plan and im really looking forward to seeing how my skin improves.

Cant wait for my next appointment!

18 July 2023
Unprompted review
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Reply from Caci

Thanks so much for the glowing review!

Rated 5 out of 5 stars

Friendly professional pampering

Lovely, friendly service. Good information about treatments and then there is a good balance between friendly chatter and an opportunity to lie back and enjoy being pampered.

19 July 2023
Unprompted review
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Reply from Caci

Thanks so much for the 5 star review Helen!

Rated 5 out of 5 stars

Incredible experience throughout

Incredible experience throughout. Excellent service, care and explained all about the procedure and after care. Albany caci are the best

19 July 2023
Unprompted review
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Reply from Caci

Thanks so much for the 5 star review Brendan!

Rated 5 out of 5 stars

They know me

Knowing me as a person, made me feel welcome. Loves a bit of banter and the vibe was amazing.
My skin feels absolutely amazing today.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Warm, friendly and fantastic

Warm, friendly and welcoming. The beauty therapist assessed what treatment I needed and I left my appointment with my face feeling absolutely awesome yet again!

13 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Jeremy!

Rated 5 out of 5 stars

Staff and service

Staff are always so friendly and welcoming. Also very professional. Specially Ashley!

12 July 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Yanina!

Rated 5 out of 5 stars

Fantastic Staff

Helpful, friendly, articulate staff who always want your experience to be the very best it can be.

13 July 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Wendy!

Rated 5 out of 5 stars

Caci Greymouth

Danielle was great my skin feels amazing I can't wait to come back ❤️"!

11 July 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Jessie!

Rated 5 out of 5 stars

Always welcoming with a smile...

Always welcomed with a smile and the ladies there are helpful and friendly. Always good to see Hailey and get my treatments done quick & professionally by her or one of the other team members. Enjoy my treatments with a good team of knowledgable staff.

11 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review!

Rated 5 out of 5 stars

Caci Levin is amazing

I would highly recommend Caci clinic Levin. The whole experience is wonderful from the beautiful clinic and treatment rooms to the lovely staff and treatments. Its always a treat to go and get a facial. Thanks Caci:)

11 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Jacqui. We also love our team at Caci Levin!

Rated 1 out of 5 stars

Disappointed in my last treatment and…

Disappointed in my last treatment and was not offered a resolution, have been a loyal customer for years so very disappointed. Will not be using Caci again

27 June 2023
Unprompted review
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Reply from Caci

Hi Mel, we at Caci value every one of our customers and we are saddened to hear you feel you have not had a positive experience in this case. We’re always looking for ways to improve our procedures and your feedback can help us review our services and make improvements accordingly. If you could please contact us with more information at feedback@caci.co.nz

Rated 5 out of 5 stars

I absolutely love coming to Caci every…

I absolutely love coming to Caci every three months for my facial and treatment from the nurse. With the stresses of work etc it is wonderful to come into their peaceful atmosphere and greeted by Caci's gorgeous friendly staff who make you feel soo welcome. I come into Caci feeling a worn out wreck and leave feeling pampered, beautiful and cared for.

5 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Noeleen! We're so happy to hear this.

Rated 5 out of 5 stars

"Engagement with Hayley her knowledge…

"Engagement with Hayley her knowledge and skill around what I was visiting for was extremely professional"! Additionally Hayley answered all my questions and offered exceptional advice. I am new to Caci clinic Wellington I was very impressed ☺️

7 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Mary Anne!

Rated 5 out of 5 stars

Excellent Service

I recently visited a Caci that exceeded my expectations. From the moment I walked in, I was greeted by friendly staff who made me feel comfortable and at ease.
During my appointment, the nurse was knowledgeable, thorough, and took the time to answer all of my questions, and made me feel like I was in good hands.
Overall, I highly recommend to anyone and I will definitely be returning for any future needs.

7 July 2023
Unprompted review
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Reply from Caci

Thank you for the wonderful 5-star review Melody. We're so happy to hear!

Rated 5 out of 5 stars

Caci North harbour 10/10…

Samantha has een on my skin care journey with me for the past year. She knows exactly what my skin needs. My experience with Caci northharbour was nothing but fabulous 👌 Thanks lovelies💜

23 June 2023
Unprompted review
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Reply from Caci

Thank you for your wonderful 5-star review Madz!

Rated 5 out of 5 stars

Krystal and Alee were so friendly and…

Krystal and Alee were so friendly and welcoming from the moment I walked in the door. I had a vitamin c sonophoresis facial treatment in which every step was explained and the products felt amazing. This was followed by a comprehensive discussion on membership options and home face care regime options. Really looking forward to my next visit.

1 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Nikki!

Rated 5 out of 5 stars

Warm,welcoming and a positive experience

: 10
"I enjoy my facial treatments every time I go,my experience with the team is always positive,they are welcoming,always greeted with a smile,are interested in my daily activities,and are always helpful with questions and very informative with what treatment we are doing.I would recommend them,which I have to family and friends."!

30 June 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Tania!

Rated 5 out of 5 stars

Mummy’s treat!

The staff were professional, polite, friendly and genuinely interested in me as a person. They listened to my concerns and questions patiently and were knowledgeable with their answers. From the moment that you step inside, there is a sense of calm and relaxation - as if time stands still - which for a busy mommy juggling so much, is exactly what I needed! The clinic had a serenity with gentle music and lighting and it was spotless! I will definitely be back! Perhaps I could just stay there forever #dreamonmama #timestoodstill #nzmama

29 June 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Janine. You're welcome here as much as you like!

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