Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke with Emily for almost 30…
I spoke with Emily for almost 30 minutes. Excellent would be an understatement. She was the kindest agent I had ever spoken to. She made me smile ear to ear with joy, despite the situation. I’m sure all the other staff are also amazing but I doubt they measure up to her brilliant telephone etiquette.

Reply from Cabot Financial UK
Spoke with Miko who was understanding…
Spoke with Miko who was understanding and friendly. He took the time to listen to my circumstances and was able to suggest a way forward to shorten the length of money owed… Thank you so much..

Reply from Cabot Financial UK
I'm still having difficulties with…
I'm still having difficulties with them. Having paid £9500 of a £12000 debt they still want the whole lot.
I own my own home outright and have savings through a career of hard work.
I am 61 years of age and have always paid my way. I accept I racked up this debt when I was much younger but times change and this is the only debt I have left.
This company are the worst debt company I have dealt with. Other companies offered very generous discounts of 30% and a twelve month payment plan. Cabot offer nothing.
I have been passed to their sensitive support team and was basically given a phone number for the samaritans.
They have refused my latest settlement offer and the chap who sent the email reply (Martyn ) said the best cause of action for you is to pay the lot. This money is due now. Martyn sounds like his customer service skills could do with a tweak.
So now I have no desire to play anymore. I will send them £5 a week and see where we go.
If I end up with a CCJ after having paid all that money I will update on here.
Seriously , not a nice company overall. Some of the staff make sympathetic noises but others take themselves far too seriously and are obviously target driven with no soul.
Outstanding
Cabot have been exceptionally supportive, through very stressful financial times.
Thank you to all the Cabot team that have helped me along the way.

Reply from Cabot Financial UK
Told them several times I'm in a debt…
Told them several times I'm in a debt management plan and given them the reference number but still receive threatening letters from them a few times a week. You try and do the right thing by offering to pay your debs back after unexpectedly losing your job (rather than go bankrupt) but they still threaten you. Don't ask for any details from me on here, you've got all you need.
Dealt with me speedily and efficiently
Dealt with me speedily and efficiently

Reply from Cabot Financial UK
Thank you
Thank you. I cannot fault this company for helping me manage an affordable repayment process and final settlement payments.
No hassle. If you work with them, they work with you. My credit score has improved massively

Reply from Cabot Financial UK
Wasn’t made to feel stupid for not…
Wasn’t made to feel stupid for not dealing with this sooner. Yan was fantastic!

Reply from Cabot Financial UK
That's alright my wish is to settle it…
That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in different shops without.Can l have the summary of my payments.

Reply from Cabot Financial UK
The advisor was very easy to speak Satnam.
The advisor was very easy to speak.

Reply from Cabot Financial UK
Compassion by the truckload
At Cabot all the staff have the compassion to make them easy to talk to. Their willingness to HEAR you is invaluable.
Of all the debt collectors….these are the ones you want to deal with.😄

Reply from Cabot Financial UK
Having Miko to do my review for the…
Having Miko to do my review for the second time was amazing he was very helpful and so great professionalism . He took his time to explained everything.

Reply from Cabot Financial UK
The lovely man who I spoke to was David…
The lovely man who I spoke to was David he was so helpful and understanding I was so happy with the phone call what I did to him he really understood

Reply from Cabot Financial UK

Reply from Cabot Financial UK
Overall they are brilliant
Overall they are brilliant, very helpful and considerate of your situation.

Reply from Cabot Financial UK
The lady I spoke to on the phone
The lady I spoke to on the phone, from Cabot financial, was absolutely brilliant, explained everything in detail, made me feel comfortable and at ease,

Reply from Cabot Financial UK
Great customer care and…
Great customer care and advice.Excellent communication .

Reply from Cabot Financial UK
Easy to deal with
Easy to deal with. Staff when I have needed to speak to them have been helpful.

Reply from Cabot Financial UK

Reply from Cabot Financial UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







