Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
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Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
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Replied to 59% of negative reviews
Typically replies within 2 weeks
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Despicable company took on my dept from…
Despicable company took on my dept from TSB credit cards which was in dispute over ppi which TSB refused to pay me, passed to many other debt collectors who have came knocking one at 6am, debt is so old probably SATUE BARRED twice over, but they made a unauthorised payment of 5 pounds on my card, to keep this harassment on going, latest passed it to Orbit who knocked twice know, despite me informing them I am a vulnerable adult, to much to add of there malpractice on here, never really listen all about the money no humanity.
Very helpfull and they understand and…
Very helpfull and they understand and listen

Reply from Cabot Financial UK
Very good
Very good, eventually made a deal with them and now I am debt free.

Reply from Cabot Financial UK
Michelle deserves everything and more
Michelle was very kind and understanding of my situation and offered a smooth service , tackling debt is very daunting but she was genuinely there to help and knows that life happens and just wants you to get back on track instead of this hanging over your head. Thank you Michelle (P.S give her a raise)

Reply from Cabot Financial UK
Chris who assisted me on the call…
Chris who assisted me on the call 23/6/26 was excellent! Apart from being polite, extremely helpful and professional he gave me so much information on all aspects of both accounts , leading to one account being settled. The thing that resonated the most was the way he made me feel. There was no judgement , he was so understanding . What a fantastic advisor. Thankyou Chris.

Reply from Cabot Financial UK
The person I spoke she is lovely lady…
The person I spoke she is lovely lady name Yean sorry if writing wrong but she is a top lady honestly never had conversation and laugh when I'm paying det recommended I wish all people would be so kind like this Lady thank you 💞

Reply from Cabot Financial UK
Nicole was kind & so understanding
Nicole was kind & so understanding, I am so grateful for the experience

Reply from Cabot Financial UK
Very polite and helpful staff making…
Very polite and helpful staff making you feel at ease when dealing with your finances

Reply from Cabot Financial UK
The lady l spoke 2 was very polite and…
The lady l spoke 2 was very polite and nd helpful listen 2 me and made me feel better

Reply from Cabot Financial UK
Cabot financial have been co-operating…
Cabot financial have been co-operating with me and they dont put any interest on your dept neither any late fees.

Reply from Cabot Financial UK
Prompt service
Prompt service. Quick clearance of account and follow up letter to say account cleared. Dates unknown as cleared through Stepchange.

Reply from Cabot Financial UK
5 STAR PLUS customer service from GEORGE
Your colleague, GEORGE, gave 5 STAR,
ULTRA professional Customer Service. He is VERY knowledgeable, patient,
personable and extremely helpful. All queries resolved in one phone call.
Thank you CABOT, thank you GEORGE,
for all you do to help your clients Also I know that if another colleague had taken my call I would have had the same 5 STAR SERVICE.

Reply from Cabot Financial UK
They have always been very helpful and…
They have always been very helpful and considerate

Reply from Cabot Financial UK
Whoever i have spoken to on the phone…
Whoever i have spoken to on the phone have always been helpful and have been very patient if i didnt understand anything.

Reply from Cabot Financial UK
Jonah was so lovely and helpful and…
Jonah was so lovely and helpful and straightforward!

Reply from Cabot Financial UK
A positive experience
Everyone at Cabot has been very kind, understanding and reassuring during the time I have been a customer. I have always found it easy to discuss my account and arrange payments that were affordable for me. I have never been put under any pressure. I have now made my final payment and a very nice lady called Ketty helped me through the process. My experience of dealing with Cabot has been a positive one.

Reply from Cabot Financial UK
Great customer service and empathy
Great customer service and empathy. Easy to set up payment plans.

Reply from Cabot Financial UK
Spoke with an Agent named Angelina
Spoke with an Agent named Angelina, given the taboo nature of the call she made me feel safe enough to share my personal issues which have led to my situation.
10/10 magic

Reply from Cabot Financial UK
I spoke with Emily for almost 30…
I spoke with Emily for almost 30 minutes. Excellent would be an understatement. She was the kindest agent I had ever spoken to. She made me smile ear to ear with joy, despite the situation. I’m sure all the other staff are also amazing but I doubt they measure up to her brilliant telephone etiquette.

Reply from Cabot Financial UK
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