Cabot Financial UK Reviews 

3,382
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff members for being exceptionally helpful, patient, and deeply understanding during difficult financial situations. Consumers genuinely appreciate the clear guidance, manageable payment plans, and the polite, professional support provided throughout the entire process. However, some people mentioned experiencing persistent contact attempts, unwanted calls, and frustrating communication hurdles when trying to reach support agents. A few reviewers also reported administrative delays, unhelpful interactions, and lingering errors regarding active accounts that remained unresolved. These individuals felt that communication could be improved to prevent unnecessary stress during already challenging times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advisors are helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the advisors as helpful, understanding,... See more

Payment

Reviewers share mixed feedback about the payment process and debt management services. On one hand, many... See more

Service

People report positive experiences with service, highlighting the friendly, efficient, and understanding... See more

Customer communications

Consumers find contact to be ambiguous, with widely differing experiences regarding communication attempts.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more

Rated 5 out of 5 stars

Having dealth sith few creditors in my life Cabot was by far the most human. No waiting time to speak to someone, understanding of personal cirmustances- working with you, not solely focusing on a d... See more

Rated 5 out of 5 stars

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in differe... See more

Company replied

Rated 5 out of 5 stars

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,382)

716 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Despicable company took on my dept from…

Despicable company took on my dept from TSB credit cards which was in dispute over ppi which TSB refused to pay me, passed to many other debt collectors who have came knocking one at 6am, debt is so old probably SATUE BARRED twice over, but they made a unauthorised payment of 5 pounds on my card, to keep this harassment on going, latest passed it to Orbit who knocked twice know, despite me informing them I am a vulnerable adult, to much to add of there malpractice on here, never really listen all about the money no humanity.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, eventually made a deal with them and now I am debt free.

27 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Paul and congrats on clearing your account! 😊

Rated 5 out of 5 stars

Michelle deserves everything and more

Michelle was very kind and understanding of my situation and offered a smooth service , tackling debt is very daunting but she was genuinely there to help and knows that life happens and just wants you to get back on track instead of this hanging over your head. Thank you Michelle (P.S give her a raise)

26 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for Michelle, thanks so much Charles!

Rated 5 out of 5 stars

Chris who assisted me on the call…

Chris who assisted me on the call 23/6/26 was excellent! Apart from being polite, extremely helpful and professional he gave me so much information on all aspects of both accounts , leading to one account being settled. The thing that resonated the most was the way he made me feel. There was no judgement , he was so understanding . What a fantastic advisor. Thankyou Chris.

23 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for Chris, thanks so much Samantha!

Rated 5 out of 5 stars

The person I spoke she is lovely lady…

The person I spoke she is lovely lady name Yean sorry if writing wrong but she is a top lady honestly never had conversation and laugh when I'm paying det recommended I wish all people would be so kind like this Lady thank you 💞

23 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much Gediminas!

Rated 5 out of 5 stars

Prompt service

Prompt service. Quick clearance of account and follow up letter to say account cleared. Dates unknown as cleared through Stepchange.

12 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review David!

Rated 5 out of 5 stars

5 STAR PLUS customer service from GEORGE

Your colleague, GEORGE, gave 5 STAR,
ULTRA professional Customer Service. He is VERY knowledgeable, patient,
personable and extremely helpful. All queries resolved in one phone call.
Thank you CABOT, thank you GEORGE,
for all you do to help your clients Also I know that if another colleague had taken my call I would have had the same 5 STAR SERVICE.

19 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for George, thanks Atalanta!

Rated 5 out of 5 stars

A positive experience

Everyone at Cabot has been very kind, understanding and reassuring during the time I have been a customer. I have always found it easy to discuss my account and arrange payments that were affordable for me. I have never been put under any pressure. I have now made my final payment and a very nice lady called Ketty helped me through the process. My experience of dealing with Cabot has been a positive one.

17 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much Karen! Congrats on clearing your account!

Rated 5 out of 5 stars

Spoke with an Agent named Angelina

Spoke with an Agent named Angelina, given the taboo nature of the call she made me feel safe enough to share my personal issues which have led to my situation.

10/10 magic

16 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for Angelina, thanks Marc!

Rated 5 out of 5 stars

I spoke with Emily for almost 30…

I spoke with Emily for almost 30 minutes. Excellent would be an understatement. She was the kindest agent I had ever spoken to. She made me smile ear to ear with joy, despite the situation. I’m sure all the other staff are also amazing but I doubt they measure up to her brilliant telephone etiquette.

15 June 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review for Emily, thanks Jovane!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look