I spoke to a gentleman today called Vish. I found him extremely helpful and the advice provided was good and informative. I was very happy with the result due to his help and also less stressed aft... See more
Company replied
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Reviews shaping this summary
Honestly, a great experience on the phone today. Debbie was first class. Very understanding and seemed to take in everything I was saying without sounding robotic in response. Managed to resolve the i... See more
Company replied
Had no problems with collecting monthly payments always had a yearly Invoice of payments and what interest there was Paid loan off around 8 months early with no problems saving myself a good amoun... See more
Company replied
I spoke to manita from ca finance and she was sooo helpful in explaining my request to change my payment date . This she amended on her site so i am very satisfied with the information and service she... See more
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Company details
About CA Auto Finance UK
Written by the company
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Contact info
250 Bath Road, SL1 4DX, Berkshire, United Kingdom
- www.ca-autofinance.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
They were very helpful and explained…
They were very helpful and explained everything clearly, good service
19 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Information requested was quick and…
Information requested was quick and easily obtainable upon speaking to the customer adviser .
10 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Dear Customer,
We’re sorry to hear about your negative experience you have had.
Thank you for making us aware of this situation.
We appreciate the opportunity to use your feedback to improve our processes.
The CA Auto Finance Team
all good had no problems at all over…
all good had no problems at all over the loan duration.
19 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Great customer service
Great customer service, staff member Khalid was very polite and helpful and very efficient.
18 August 2026
Unprompted review
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
I found CA Auto finance helpful when…
I found CA Auto finance helpful when most needed and thats all that matters to me.
18 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Communication very good
Communication very good, they contact you to keep you up to date
4 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Would give -10 stars if I could
Would give -10 stars if I could!
Bought a car on finance in November last year as I was pregnant and needed a suitable car to transport my baby. The car was faulty and I brought it to their concern and I have been battling with them since then. I have now been left with no form of transport for 6+ months with a new born.
The car has timing chain issues and the oil and petrol is mixing with the coolent. They sent a vehicle inspector out to check the car and it was deemed unsafe and faulty at the point of sale, as it was a very short period of time I had it at that point.
They then mixed my claim up with someone elses, which was to do with the central locking and radio. Completely irrelevant to my claim with catastrophic engine failure.
They then went on to gave me a final response letter with no communication with me, stating my claim was void and they wern't going to do anything about it, despite them misshandling my claim with the car dealers solicitor.
I then had to take it to a financial onbudsman which it is still with. The inspector made a decision for them to fix the car. They then went on and asked for more time to look into things on the last day they had to give a response.
My inspector gave them another week to give their response but they didn't even bother.
My claim was then passed onto the final ombudsman stage as they didn't give a response, even after asking for more time.
It was simply a way to drag things out more whilst knowing my situation.
I have been completely let down by this finance company and been put in a vulnerable situation and caused my hardship as I've been unable to get a replacement car due to me having to keep paying for an unusable car while the case has been ongoing.
Customer service are extremely rude and unhelpful.
18 August 2026
Unprompted review
Reply from CA Auto Finance UK
Dear Customer,
We’re sorry to hear about your negative experience you have had.
Thank you for making us aware of this situation. I have sent a request to you for your details so we can contact you to resolve this matter.
We look forward to getting this resolved. Best wishes,
The CA Auto Finance Team
Superbike factory
Be dealing with Sonya about the situation around Superbike factory. Couldn't have helped me more if she tried. She fought my corner and got me the outcome I hope for plus a good laugh to talk to on the phone.
18 August 2026
Unprompted review
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Customer advise was well explained and…
Customer advise was well explained and nothing was too much trouble. Did everything I wanted to do and helped me through each step with emails.
Very happy.
30 July 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Rubish company
Rubish company, they don t care about ur health condition u might be facing while u have contract with them, will never chose a contract in my life with them in the future! Be aware of them
18 August 2026
Reply from CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Excellent service all the way through
18 December 2025
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Great customer service & fair pricing
Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if financing another car. I would definitely use again. Great customer service
6 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Wouldn't give finance due to vehicle…
Wouldn't give finance due to vehicle insurance being a multicar policy. As we have 4 cars in the household initially refused as the whole policy had to be in my name. Once we got that amended then refused as the email for the policy was my wifes. Absolute shambles, wouldn't recommend to anyone
13 August 2026
Reply from CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Ryan I've spoke to in the past was very…
Ryan I've spoke to in the past was very quick on answers and helped me out in a very help manner.
23 July 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Been so very helpfull all the way…
Been so very helpfull all the way through, am thinking of cjanging cars now and hope they can help
18 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Great customer service the agent I…
Great customer service the agent I spoke was very knowledgeable
4 August 2026
Reply from CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
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