Ordered on line and followed up with telephone call to confirm I was sending schematic to support cutting instructions to Brooke who is always very helpful. Order was delivered very quickly and everyt... See more
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Everything is good about this company: v quick response to emails, answers the phone for real with helpful service, rapid turnaround of accurately cut metal (for me some modest orders of galvanised s... See more
Company replied
Great items at a great price. I think delivery is a little steep though given the size and weight, but customer service is excellent. Would use again and recommend.
Company replied
I ordered some weathering steel for use as cladding for my home build office. BMO have kept in touch without being pushy since my initial enquiry and provided some useful information on the product.... See more
Company replied
Company details
Information provided by various external sources
From crafting to cladding, we supply sheet metal to artists, architects, auto repairers & more. We love metal and the amazing things people make with it.
Contact info
Unit 26-29, Shelley Road, Newburn Industrial Estate, NE15 9RT, Newcastle upon Tyne, United States
- 01912 646464
- sales@buymetalonline.co.uk
- www.buymetalonline.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Avoid! I have not received the metal I bought…
I have not received the metal I bought (galvanised steel sheet). The customer number on the email the sent cuts off immediately and they have not respondeded to my email. I am starting a PayPal dispute
8 August 2024
Reply from Buy Metal Online
Good Morning Philip,
Thank you for taking the time to leave us a review; your feedback is welcome as we are always looking to improve our service.
Following your conversation with the customer service team yesterday, we would like to inform you that your order was dispatched two days after it was made. According to our tracking, delivery was attempted but unfortunately refused, resulting in the goods being returned to us. We have raised this failed delivery issue with DX, as they seem to have attempted delivery at the wrong address. We sincerely apologise on behalf of DX for this inconvenience.
Please be assured that your order is scheduled to be re-dispatched today for delivery tomorrow.
Thank you for your understanding and patience.
The BMO Team
Great level of service and the final…
Great level of service and the final product was excellent
6 August 2024
Reply from Buy Metal Online
Hi Paul,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Mild Steel Sheets
Just wanted some thin metal sheets and buying from here was straightforward and cheap, they even cut the sheet I bought into three pieces free of charge. Spoke to someone on the phone who advised me what was best to buy after letting them know what I needed it for.
Sheets were ready to collect in less than 48 hours
1 August 2024
Reply from Buy Metal Online
Hi Tom,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased the team were able to assist you.
The BMO Team
Ease of placing order
Ease of placing order, extremely straightforward process from material selection, size specifications (If cutting required) to final placement of order.
Delivery was fast and on time. Very well packaged too, ensuring no damage to materials.
31 July 2024
Reply from Buy Metal Online
Hi Graham,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. We are pleased your delivery was fast and in perfect condition.
The BMO Team
Reply from Buy Metal Online
Hi Adam,
Thanks very much for taking the time to write a review, All feedback is very much appreciated as we are always looking to improve our service. I'm sorry to hear your order had a lot of scratches, we have fed this back to our warehouse team as it should not have been sent out in this condition.
If you would like an exchange please contact our sales team who can arrange this for you.
The BMO Team
Delivery time that was promised not…
Delivery time that was promised not met. Massive let down.
30 July 2024
Reply from Buy Metal Online
Hi Tanweer,
Thanks very much for taking the time to write a review, All feedback is very much appreciated as we are always looking to improve our service.
I'm extremely sorry that you received your order later than expected.
We do aim to get all orders to our customers within 3-5 working days and do apologize your order was 1 day late. However, we use outsourced couriers so that we can ship UK wide. We did book your delivery for the 4th working day as the pallet company was at full capacity delivery dates where pushed back. Feedback has been passed onto the courier as they should always call you to keep you informed of any delays on their behalf.
Please take our sincere solitude again for any inconvenience caused if this occasion.
The BMO Team
Metal arrived well packed and on time
Metal arrived well packed and on time. I was able to buy a small amount of metal so no excess metal taking up space.
30 July 2024
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review Paul! We really appreciate your positive feedback. I'm pleased your order arrived quickly.
Kind Regards
The BMO Team
Excellent company
29 July 2024
Reply from Buy Metal Online
Hi Ben,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Good Company
They made a mistake with my order but Brooke acknowledged it and reassured me a new order will be on the way soon.
Yes it does mess with my planning but mistakes do happen.
What matters is that it was handled in the correct manner. Well done
20 July 2024
Unprompted review
Reply from Buy Metal Online
Hi Louis,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. I'm pleased the team has addressed the issue with your order and organised a replacement.
The BMO Team
Reply from Buy Metal Online
Hello Martin,
Thank you for taking the time to leave us a 4* review! We're always looking to improve our service, so we'd love to know what we can do to get a 5*.
Kind regards,
The BMO Team
Excellent!
17 July 2024
Reply from Buy Metal Online
Hi Dan,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Reply from Buy Metal Online
Hi Ian,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
After problems with the courier they…
After problems with the courier they were very efficient in sorting the problem for me. Good product and exactly what i wanted at a good price
10 July 2024
Reply from Buy Metal Online
Hi Simon,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Reply from Buy Metal Online
Hi Julian,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
No minimum order required
The product I wanted, in the size I wanted, with no minimum order. Product was dispatched and delivered very quickly with a very reasonable delivery charge.
12 July 2024
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review Douglas! We really appreciate your positive feedback.
Kind Regards
The BMO Team
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review Paul! We really appreciate your positive feedback. I'm pleased your order arrived quickly.
Kind Regards
The BMO Team
Reply from Buy Metal Online
Hi Mr Tye,
Thank you so much for taking the time to leave us a 5* review! We really appreciate your positive feedback.
Kind Regards
The BMO Team
Wrong material sent initially but very…
Wrong material sent initially but very quickly replaced. Excellent service.
12 July 2024
Reply from Buy Metal Online
Hi Derek,
Thank you so much for taking the time to leave us a 5* review! We really appreciate your positive feedback and pleased the team resolved your wrong material.
Kind Regards
The BMO Team
Fantastic customer service
Fantastic customer service. Ordering more as last order was perfect, fast delivery & packaged really well. Highly recommend
10 July 2024
Unprompted review
Reply from Buy Metal Online
Hi Becki,
Thank you so much for taking the time to leave us a 5* review! We really appreciate your positive feedback.
Kind Regards
The BMO Team
Recommend
Got a piece of magnetic metal board. Website easy to navigate, loved the option that it can be cut. It was easy and straight forward to place an order with instructions. Took a little over a week to receive it, but came packed and secured really good. Good quality. Already on the wall with fridge magnets on it. Definitely recommend.
2 July 2024
Reply from Buy Metal Online
Hi Justyna,
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback.
Kind Regards
The BMO Team
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