Ordered on line and followed up with telephone call to confirm I was sending schematic to support cutting instructions to Brooke who is always very helpful. Order was delivered very quickly and everyt... See more
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Everything is good about this company: v quick response to emails, answers the phone for real with helpful service, rapid turnaround of accurately cut metal (for me some modest orders of galvanised s... See more
Company replied
Great items at a great price. I think delivery is a little steep though given the size and weight, but customer service is excellent. Would use again and recommend.
Company replied
I ordered some weathering steel for use as cladding for my home build office. BMO have kept in touch without being pushy since my initial enquiry and provided some useful information on the product.... See more
Company replied
Company details
Information provided by various external sources
From crafting to cladding, we supply sheet metal to artists, architects, auto repairers & more. We love metal and the amazing things people make with it.
Contact info
Unit 26-29, Shelley Road, Newburn Industrial Estate, NE15 9RT, Newcastle upon Tyne, United States
- 01912 646464
- sales@buymetalonline.co.uk
- www.buymetalonline.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Easy
Easy to order. Arrived in the specified time. Packaged ok.
Yet to open full packaging
28 October 2024
Reply from Buy Metal Online
Hi John,
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback.
Kind Regards
The BMO Team
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback.
Kind Regards
The BMO Team
Reply from Buy Metal Online
Good Morning Anthony,
Thank you for taking the time to leave us a review, we appreciate your feedback as we are always looking to improve our service.
I'm sorry to hear you had troubles placing an order online. You can pay over the phone on card or by payment links as an alternative option for you.
The BMO Team
Good product well packaged but no…
Good product well packaged but no communication after initial sale about delivery dates/times at all.
15 October 2024
Reply from Buy Metal Online
Good Morning Antony,
Thank you for taking the time to leave us a review, we appreciate your feedback as we are always looking to improve our service.
We send a dispatch notification once your order has left us, this may have gone to your junk/spam folder. DX should have sent you tracking direct apologies on there behalf for not receiving a tracking link.
The BMO Team
Cutting process.
Accurately cut but hoped edges would be sawcut rather than guillotined.
1 October 2024
Reply from Buy Metal Online
Hi James,
Thank you for taking the time to leave us a 4* review we really appreciate it.
The BMO team
Reply from Buy Metal Online
Hi Alexis,
Thank you for taking the time to leave us a 4* review! We really appreciate your feedback. We would love to know how we could reach a 5* as we are always looking to improve our service.
Kind Regards
The BMO Team
A great company to do business with.
For my purchase of a thickness of mild stel sheet of a less than full sheet size I have been very impressed with the excellent price, robust packaging preventing any damage with fast affordable delivery.
I'll be retaining the companies details any such future such purchases in the future.
2 October 2024
Reply from Buy Metal Online
Hi Linda,
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback. We look forward working with you again.
Kind Regards
The BMO Team
Straight forward could not have been…
Straight forward could not have been easier. Good job
19 September 2024
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback.
Kind Regards
The BMO Team
Fast delivery
Quick delivery, good contact with driver, value for money, well packages
18 September 2024
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback.
Kind Regards
The BMO Team
Fantastic service
Fantastic service, great prices quick delivery and excellent customer service
16 September 2024
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review Glenn, this is really appreciated! We are pleased your order arrived quickly.
Kind Regards,
The BMO Team
Great
Great customer service. I got 3 stainless steel galvanised sheets with off cuts required. All good, product is really good quality. The only thing that I didn’t like it was the delivery, I chose to pay 15 pounds for tracking service but they didn’t give a estimated time, so please make clear that the tracking service does not give the ETA.
19 September 2024
Unprompted review
Reply from Buy Metal Online
Hi Juliane,
Thank you for taking the time to leave a 5* review we really appreciate this. Thank you for feedback regarding delivery as we are always looking to improve our service.
The BMO Team
Ordered a sheet of steel for delivery
Ordered a sheet of steel for delivery,
Turned up and was all good,
Nice and easy to deal with and decent price.
Not much more I can say really, if you need metal, these are worth a shout.
11 September 2024
Reply from Buy Metal Online
Hi Andy,
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback.
Kind Regards
The BMO Team
They provided exactly what was requested.
They provided exactly what was requested and communication was great from beginning to end.
Would definately use again.
10 September 2024
Reply from Buy Metal Online
Hi Keith,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. We look forward working with you again.
The BMO Team
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Technical data on product and delivery update and time
Easy to find and interpret on line
23 August 2024
Reply from Buy Metal Online
Hi Nigel,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Super easy and great service
Super easy to order, fast easy delivery. I had a custom size cut and it came the perfect fit.
28 August 2024
Reply from Buy Metal Online
Hi Jenny,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Fast delivery and cut to size correctly.
27 August 2024
Reply from Buy Metal Online
Hi Robert,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
Good and Bad !!
Decent sheet metal quality.
However, my order was overlooked, as I needed to send a "where's my metal sheet" email.
Oddly enough it was shipped the next day (!!) which was fine but delayed my project by a week.
£15 p&p is excessive for a 40" x 40" sheet of 0.8mm mild steel sheet, if ordering below the minimum cost for free postage.
Being emailed about 5x times for a purchase review, gives me the impression that Buy Metal Online is more interested in their star rating than customer service.
14 August 2024
Reply from Buy Metal Online
Good Morning,
Thanks so much for taking the time to review our service. As stated on our website our lead time is 3-5 working days from order, we managed to deliver your order within this time period. We do also offer an express service of 1-2 working days should you need it any sooner however this is more expensive.
Thanks again for your order!
The BMO team
Exactly what I ordered
Exactly what I ordered, cut to the exact size needed.
Helpful discussion and movement of my delivery date to suit me.
When the courier service missed a transfer, I was called to rearrange with an apology albeit not the supplier's fault.
Would definitely use again!!
13 August 2024
Reply from Buy Metal Online
Hi Julian,
Thank you for taking the time to leave us a 5* review we really value your positive feedback. We look forward working with you again.
The BMO Team
Reply from Buy Metal Online
Hi Pawel,
Thank you for taking the time to leave us a 5* review we really value your positive feedback.
The BMO Team
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