Delivery was arranged quicker than expected from the manufacturers and arrived on time, no issues whatsoever. Team of two chaps to unload, though we did help them. The fence panels are excellent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Driver Nathan was prompt with delivery, very helpful in placing them in a location requested. I’ve used Forest before and quality of the product has always been to a high standard. However, slightly... See more
Exceptionally efficient delivery. Driver introduced himself, told us what was being delivered and unloaded it (several pieces) exactly to where we wanted it. Driver was Shaz, and a big thank you to h... See more
Good choices and prices. Fences were as advertised. Could buy singley, not restricted to minimum in packs. Dimensions as stated. Good delivery options and on time
Company details
About Buyfencingdirect
Written by the company
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
Contact info
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The web site was good and showed what…
The web site was good and showed what fence panels I wanted easy.to order and what day I wanted them they arrived early in the day and the driver carried them to where I wanted them great service 👍
21 July 2026
Delivered as requested on time
Delivered as requested on time, helpful and friendly delivery driver, very good quality materials.
I would recommend this company.
21 July 2026
Excellent customer service
Excellent customer service, great product and very good price. Regular updates about delivery and goods left exactly where I had requested. Highly recommend.
22 July 2026
Very easy to order and arrange a…
Very easy to order and arrange a delivery date. The delivery driver must be one in a million he delivered and unloaded the panels at 6-30am without us even waking 5 stars +
22 July 2026
Poor quality poor customer service
Ordered 2 trellis panels. First 2 arrived broken so taken back by driver .. 2 weeks later sent 2 more, 1 broken & 1 poor quality with few damaged areas/ poor planing etc. so sent worst one back.. pickup was arranged within a few days, however still waiting for new panel, no communication from company, so after 3 weeks called them, told there is a further 4 week delay… wish I could just get a refund & go elsewhere!
Do not buy from this company . ☹️
1 July 2026
Unprompted review
Reply from Buyfencingdirect
Good Morning,
We're sorry to hear you're disappointed with your trellis, thank you for sharing your feedback.
We've sent you a request via Trustpilot for a few more details so we can locate your order and investigate the issues you've raised. We look forward to hearing from you soon.
Kind Regards,
The Buy Fencing Direct
Easy ordering from website
Easy ordering from website, good quality products. On time delivery and off loaded by the delivery team in minutes, exactly whlere I asked them to.
Highly recommended.
24 July 2026
We've used this company a few times now…
We've used this company a few times now and the service is excellent! The one time we had a problem it was resolved quickly and a replacement sent. The driver today (Graham W) was also brilliant, very friendly and helpful thoroughly checking the order to reassure me it was complete after I queried it! First class service all round.
30 July 2026
Fencing delivered
Fencing delivered early by a pleasant driver, who placed the panel’s exactly where I wanted them
15 July 2026
Great price
Great price, easy to order, delivered on time by an excellent delivery person.
17 July 2026
Good Quality Fence Panels
When I placed an order for fence panels I was kept updated all the way through to delivery. The fence panels were delivered on date stated.
They are good quality would use this Company again.
20 July 2026
Excellent service
Excellent service, delivered on time, product were to a high quality and finish
16 July 2026
Returned fence panels with no issues
Bought 5 ft and 6 ft panels, had to return and exchange the 6ft panels for 5ft ones. Spoke to Ruben on the phone, all was sorted quickly and professionally, they charge £30 for the service and £10 to choose a particular day for delivery. The panels are good quality, the delivery drivers were very nice, especially Phil. S.
21 July 2026
Great products
Great products, very helpful when I ordered the wrong item and needed to cancel and re-order, I still got a fast delivery.
Fencing looks great!
Will order from you again.
15 July 2026
Easy to order things and well informed
22 July 2026
Ordered the panels and thought what if…
Ordered the panels and thought what if they’re of poor quality, needn’t have worried as quality was good and delivery actually bet the given time.
15 July 2026
Would recommend.
Easy to purchase online with competitive prices. Delivered quickly and without issues. Good quality product.
14 July 2026
Was a good selection of products and…
Was a good selection of products and having looked through found j7st what I needed .
Judging from the product description I am hoping that its good quality .
22 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.