Charfleetsfencing Reviews 622

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness and helpfulness, noting their proactive communication and efficient service from initial contact to delivery. People frequently highlight the high quality of the products, including sturdy and well-built fence panels, and appreciate the competitive pricing. The delivery service is also a strong point, with many consumers commending the drivers for their politeness, professionalism, and willingness to go the extra mile. The overall sentiment points to a company that excels in customer satisfaction, offering great products and a seamless experience.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the efficiency and... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the helpfulness... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful and efficient staff, from... See more

Product

Reviewers consistently express satisfaction with the product quality. Customers frequently highlight the high... See more

Based on these reviews

Rated 5 out of 5 stars

Five Star plus !!! How amazing to come across a streamlined genuine company like this with real ethics and customer service! The whole process from making the first enquiry to job completion was sm... See more

Company replied

Rated 5 out of 5 stars

Second time I’ve used Charfleets Fencing & I just wouldn’t go anywhere else. From start to finish staff are very friendly & helpful, keeping you updated regularly. Excellent quality posts & panels a... See more

Company replied

Rated 5 out of 5 stars

I ordered 13no 6x3 feather edge panels over the phone, a very pleasant, helpful Lady sorted out my order to Be delivered to Chipping Ongar, delivery price was very reasonable as were the panels. On ar... See more

Company replied

Rated 5 out of 5 stars

Adele was fantastic getting a fast delivery booked and keeping myself updated! The driver was very informative. I was unable to meet the driver to unload the truck. With no issues he placed... See more

Company replied


Company details

  1. Fence Supply Store
  2. Fence Contractor
  3. Landscaping Supply Store
  4. Lumber Store

Written by the company

We are a family run business based on Canvey Island, Essex. We pride ourselves on delivering the very best quality materials at trade prices to both our residential and trade customer base, throughout Essex. We are passionate about customer service and aftercare, please see our reviews on the internet and various social media platforms to evidence. Please contact the office via email or telephone with any queries, where we will be happy to help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

622 reviews

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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding

From the time I contacted Charfleets to the time of delivery, they couldn’t have been more helpful. Katy in the office was very knowledgeable and pointed me in the right direction, and Robert was outstanding on the delivery. I would recommend this company as outstanding for price and customer service. Well done 🙏

18 March 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Andy - Thanks for the fantastic feedback! Katy and Robert are thrilled to hear they made your experience seamless. We’re so glad you’re happy with our service and pricing! We look forward to seeing you again soon | Adele @ Charfleets Fencing

Rated 5 out of 5 stars

I use them and recommend them

I use them and recommend them, great material and service.

10 March 2026
Unprompted review
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Reply from Charfleetsfencing

Thank you so very much for your lovely review Joaquin, I am really happy to hear that you were pleased with the materials and our service. We hope to see you again soon and enjoy the lovely sunshine! Katy @ Charfleets Fencing

Rated 5 out of 5 stars

Top service

Made the experience easy. Great quality fencing, well priced. Polite & helpful delivery team.
Will use again. Recommended.

11 March 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Robert - thanks a lot for your review, it really means a lot to us as a business and so pleased it was all made easy for you. Great to hear that you loved our products and were happy with our pricing. I will ensure to let our delivery team know too that you were happy with their service. Thanks for your purchase and we hope to see you again soon. Have a great weekend | Katy @ Charfleets Fencing

Rated 5 out of 5 stars

Great quality timber and fantastic…

Great quality timber and fantastic customer service.

3 March 2026
Unprompted review
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Reply from Charfleetsfencing

Thank you for your kind review! We're really pleased to hear that you’re happy with the quality of the timber and the service you received. Our team takes great pride in providing both high-quality materials and excellent customer support, so your feedback means a lot to us. We look forward to helping you again in the future!

Adele | Charfleets Fencing

Rated 5 out of 5 stars

Highly recommend Kevin & his Team

Highly recommend Kevin & his Team, Office Staff, were very helpful & friendly commuication good, very pleased with fencing & gates, 5 star plus

26 February 2026
Unprompted review
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Reply from Charfleetsfencing

Thank you Jan for the wonderful review and recommendation! We're delighted to hear that you had such a positive experience with Kevin, the team, and our office staff. It’s great to know you were pleased with the communication and that you’re happy with your fencing and gates.

Kind regards
Laura | Charfleets Fencing

Rated 5 out of 5 stars

First class service

First class service, quality fence panels, trellis and decking board ordered online at a very good price. Notified of delivery within a few days and was kept up to date with estimated time of arrival. Delivery man very friendly and professional.

27 February 2026
Unprompted review
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Reply from Charfleetsfencing

Good Afternoon Susan, Thank you so much for your fantastic review! We’re delighted to hear that you were pleased with the quality of our materials. It’s also wonderful to know our delivery updates were helpful and that our driver made such a positive impression.
We really appreciate you taking the time to share your experience and hope to be of service to you again in the future!

Adele | Charfleets Fencing

Rated 5 out of 5 stars

Very helpful

Needed some concrete fence posts and gravel boards for a retaining wall. Charfleets offered the best price by some margin so I gave them a call to see if delivery was possible. Although I was out of their usual area, they were delivering the next day in kind of my direction so they agreed to do a one off drop for me. Even with delivery cost the price was still good and the goods were on my drive when I got home. All seems good quality and the double ended posts are a bonus as I'm cutting them in half. When I called, the staff were friendly and helpful, I'd happily buy from them again.

18 February 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Steve, thank you for the great review! We're pleased we could help with the delivery and that you're happy with the quality of the posts and boards. We really appreciate your support and look forward to helping you again in the future.

Katy | Charfleets Fencing

Rated 5 out of 5 stars

Ordered on the Saturday delivered on…

Ordered on the Saturday delivered on Tuesday, nice to deal with a company that knows what there doing would definitely recommend.Danny

14 February 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Danny, thank you for your review! We're thrilled to hear you had a smooth experience and that everything arrived so quickly. We really appreciate your recommendation!

Chester | Charfleets Fencing

Rated 5 out of 5 stars

Highly recommend.

Started with a comprehesive quote, that was the best priced.
The job was the carried out by two gents can't remember their names but they did a great job in awful weather and then cleared up everything.
Good job well done and competively priced
Very satisfied.

5 February 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Mr Payne - We truly appreciate your recommendation and your kind words. Please don’t hesitate to get in touch if we can help again in the future! Adele @ Charfleets Fencing

Rated 5 out of 5 stars

5 Star from start to finish

fantastic professional service from the moment we made an enquiry and this continued right through the process, nothing was too much trouble from initial survey from Kevin ( us changing our minds a few times ) , kept up to date throughout the installation by Rob and the team ( we are relocating from Yorkshire to the area )so most of this took place whilst we were not in the area, after fit survey from Kevin , making sure we were happy with everything, which we were, all debris removed from site and left in good order, couldn't recommend Charfleets enough , Excellent job THANK YOU

26 January 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Mr Buckle - this is really lovely to hear! Kevin will be glad to hear his surveys and follow-up visits were appreciated and we will ensure to make Rob and the team know how much you valued the updates and their hard work on site.

Thank you again for your recommendation — it truly means a lot to the whole team at Charfleets. We wish you all the very best settling into your new home! Have a lovely weekend | Katy @ Charfleets Fencing

Rated 5 out of 5 stars

Great service

Easy to order and excellent customer service. Very competitive prices and good quality fence panels. Quick delivery and would definitely recommend.

4 February 2026
Unprompted review
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Reply from Charfleetsfencing

Thank you so much for your kind review! 🙌 We’re delighted to hear that you found our ordering process easy and our customer service excellent. It’s great to know you’re happy with the quality, prices, and quick delivery. Your recommendation means a lot to us! 😊

Rated 5 out of 5 stars

Excellent customer service and speedy…

Excellent customer service and speedy delivery. Repeat customer and will only use Charfleetsfencing! Highly recommend!

30 January 2026
Unprompted review
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Reply from Charfleetsfencing

Thank you for the great review! We really appreciate your continued custom and are so glad you’re happy with our service and delivery. Looking forward to helping you again in the future! Laura @ Charfleets Fencing

Rated 5 out of 5 stars

Excellent service . Nice people

Very happy overall . Great value product . Excellent communications . The delivery driver was spot on and as I wasn't home was happy to unload and put my order in a safe place. Will def use again .

23 January 2026
Unprompted review
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Reply from Charfleetsfencing

Thank you so much for the great review Phil! We’re really pleased to hear you were happy with the product, communication, and delivery. I’ll be sure to pass your kind words on to our driver as well. We really appreciate your support and look forward to helping you again soon! Adele @ Charfleets Fencing

Rated 5 out of 5 stars

Five Star plus !!!

Five Star plus !!!
How amazing to come across a streamlined genuine company like this with real ethics and customer service! The whole process from making the first enquiry to job completion was smooth and seamless, any enquiries promptly dealt with.
Charfleetsfencing is a fabulous role model.
My fence looks exactly how I imagined it and fits into its surroundings like it has always been there. Outstanding job!!

14 January 2026
Unprompted review
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Reply from Charfleetsfencing

Thank you so much for taking the time to leave such a lovely review Silke! We’re really happy to hear that you had a smooth experience from start to finish and that the finished fence matched how you wanted it to be. Your kind words about our customer service mean a lot to our team. It was a pleasure working with you, and we really appreciate your support. Thanks again for choosing Charfleets Fencing! Katy

Rated 5 out of 5 stars

I wanted a quote for a new fence along…

I wanted a quote for a new fence along the back of my garden and along one side. Kevin came round, calling me to tell me when, and quoted the back but the side quote would not have been accurate because of trees. When I had them removed he came back and moved his guys around so that both the side and back fence could be done on the same day which was extremely helpful for me.
All through, the staff were helpful and informative at all times and the fitters completed a fine installation, even returning to the yard to get other items to make the job perfect. Would thoroughly recommend.

27 November 2025
Unprompted review
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Reply from Charfleetsfencing

Thank you very much for taking the time to leave such a detailed review. We’re really pleased to hear that Kevin and the team were able to work around the tree removal and organise everything so the fencing could be completed on the same day. It’s great to know our staff were helpful throughout and that the fitters went the extra mile to ensure a perfect finish. Your recommendation means a lot to us, and we really appreciate your support. Have a wonderful Christmas - Katy @ Charfleets Fencing

Rated 5 out of 5 stars

Excellent service

The service from Charfleets fencing and timber was excellent. Kevin, who came to give me the estimate was really helpful and gave me options on the work that I could have carried out. He understood exactly what I needed to be done. Robert, who carried out the work on my gates, went the extra mile to make sure that everything was easy for me. The admin girls were friendly and helpful. I’ve already recommended the company to friends.

23 October 2025
Unprompted review
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Reply from Charfleetsfencing

Thanks so much for the lovely review! Great to hear that Kevin was able to talk you through the options and get everything just how you wanted. We really appreciate you recommending us to your friends — that is very appreciated | Adele @ Charfleets Fencing

Rated 5 out of 5 stars

excellent price and customer service

A small order for fence panels but still excellent customer service and the best price locally (unlike some of the other local 'cowboy' types with higher pricing and no idea how to talk to customers). Katy and Laura in the office were excellent at trying to find an earliest delivery slot and keeping me updated. Katy particularly friendly. Delivery person also polite, on time and helpful.

14 October 2025
Unprompted review
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Reply from Charfleetsfencing

Thanks so much for the great review! We're really glad you had a good experience with us. Katy and Laura will be pleased to hear your feedback.
Happy to hear the delivery went smoothly too, we appreciate you choosing us. Hope to see you again soon!

Rated 5 out of 5 stars

Good quality and price

Ordered some fence panels (closeboard), concrete posts and concrete gravel boards and the quality and price were very good.
I don't often leave reviews but I think this company deserved a good review and I would recommend them (already have).

3 November 2025
Unprompted review
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Reply from Charfleetsfencing

That’s brilliant to hear John – thanks so much for taking the time to leave us a review (especially since you don’t usually!). 😊 Really glad you were happy with the quality and price, and it means a lot that you’ve already recommended us too. Appreciate the support! Katy @ Charfleets Fencing

Rated 5 out of 5 stars

Tried to order Sunday had a problem…

Tried to order Sunday had a problem with website trying to pay received a message this morning went back and paid at 7.40 monday delivered by 10am Monday what a service thanks to Katy for helping with paying on website thanks to charfleets fencing great service

27 October 2025
Unprompted review
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Reply from Charfleetsfencing

Thanks so much for your lovely review John! 😊 We’re so glad everything worked out and that you got your order nice and quickly. Katy will be pleased to hear your kind words! Thanks again for choosing Charfleets Fencing — we really appreciate your support! Adele @ Charfleets Fencing

Rated 5 out of 5 stars

Purchased fence products to install…

Purchased fence products to install myself
Excellent quality and first class customer service and delivery .

9 October 2025
Unprompted review
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Reply from Charfleetsfencing

Thank you very much Stephen for your positive review. We are pleased to hear that you were satisfied with the quality of our fencing products, as well as the level of customer service and delivery you received. Your feedback is greatly appreciated, and we are glad to have been able to support your installation project. Should you require any further assistance in the future, please do not hesitate to contact us | Adele @ Charfleets Fencing

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