Butterfield & Robinson Reviews 

Butterfield & Robinson is the definition of a classy operation. Their trips are fully planned to cover everything from transfers, hotels, luggage movement & security, special events and most meals. But their best attribute is their people. They hire only the most knowledgable, friendly and motivated guides who take care of everything and feel like family while doing it.

We have been on a number of B&R trips and they consistently hires outstanding guides. Lottie, Stephen and Bel were helpful, informative and highly service oriented. The walking tour of the Cotswolds was pastoral and beautiful It was well organized with excellent hotels. The food was a cut above what we might have expected as well.

Epic in large part because of the country (Japan), the cycling routes (variety (beaches to mountains), beautiful scenery, mixed terrain, mostly quiet roads, good distances covered with nice climbs), the guides (knowledgeable, capable, friendly, professional... exemplary), and the planned cultural activities including locals, lodging and meals - standout was the mountain picnic cycling stop with custom made bento box lunches for each cyclist.

Our guides, Luca and Rachela, really made the experience even that much better.

Great guides, bikes and accommodations!

The logistics were great from the transportation, dinner reservations and the GPS for our hikes. The drivers, guides and the hotels were wonderful.

Our bespoke hiking trip through Burgundy was perhaps the best trip our group of lifelong friends has experienced. Our guides were knowledgeable about Burgundian history and wines, and were a joy to spend time with. Each day was filled with delicious food, wine, and scenery as we hiked from village to village. Our accommodations were exceptional and provided the perfect ending to our special days.

Everything was excellent - accommodations, food, communication, explanations, and especially our guides Niki and Luis. This experience exceeded my expectations!

Every aspect of the trip was well planned, well presented and well executed. Our every need was anticipated and satisfied. We were gifted an amazing experience to a beautiful land with spectacular vistas, fabulous cuisine and welcoming people.

A great trip experience, well organized, with attentive guides, and high quality lodgings and food. It's the research behind this trip that makes it run seamlessly. Consistent in quality with other B & R trips.

This is my 22nd trip with B & R. What has made me come back again and again to do biking/hiking trips is the quality of these trips. The itinerary of this trip involved touring of beautiful large and small chateaus, staying in wonderful, intimate boutique hotels and enjoying scrumptious local cuisine and wines. It rained every day of the 5-day trip, which made the job a lot more difficult for the guides. Our guides, Donald and Emilie, worked very hard, especially due to the rain situation. They were unflappable no matter what happened and ensured all travelers having a good time whether they preferred dry shoes or were willing to cycle all day in downpour!

The entire experience. The planning the guide , the accommodations, the bikes, the hikes, the food and the terrain.

I loved the scenery, the company and the incredible guides, Daniel and Amina. The bikes were extremely good and easy to use . The accommodation was all excellent and the meals were delicious. I had a very positive experience.

We have been on many trips with Butterfield and Robinson. The trips are always seamless and full of experiences that you could never plan on your own. The hotels, food and the activities are the absolute best. Great value for the money. Will definitely book another trip next year!

The guides were exceptional. Particularly in aiding a positive dynamic within the group of fellow travellers.
Dealing with Mark in Toronto was also exceptional. He was always there for us and answered every question in a prompt and professional manner.
I realize that this is not helpful for you to improve. But I really can’t help you in this regard.

We didn’t know what to expect when booking through B&R. It exceeded our expectations. The accommodations and staff were first class. The tour guides as well as the staff were very professional and friendly. The three tour guides we had were very knowledgeable and kept our attention through our tours. They were all very accommodating. The meals were ALL delicious, very good sections of healthy choices. We always looked forward to our 3:30 tea everyday. It will certainly be a memorable adventurous holiday. From the moment we landed in Maun we were well taken care of until our departure on last day of the safari. I would highly recommend using B&R. Christine Tucker was able to give three very different Bush Camp experiences from dry land to wet land which we asked when consulting with her almost 2 years ago. It was truly an experience of a lifetime.

Guides, people we met, hotels and food

One of the best trips that we have been on. The pre trip planning sessions resulted in a level of attention to detail that would be difficult to surpass. Everything went smoothly and there were a lot of moving parts. The accommodations were beautiful. The guides were knowledgeable and the staff was delightful in all of the lodges that we stayed in. What a beautiful country with such diverse scenery.

The trip was brilliantly curated to ensure max enjoyment through well thought out routes, excellent food and restaurant stops - wonderful learning experiences and comfortable excellent accomodation
The guides were super - enthusiastic , intelligent and fun to be with

Great biking. E-Bikes worked perfectly and enabled me to travel everywhere, including up long and relatively steep hills. Great non-biking cultural activities, including lectures, museums, artistic workshops, and wineries. Beautiful, luxury hotels and spas. Great food at each stop. (Perhaps a little too much food at lunches, including rich desserts.) Excellent restaurant recommendations for the few meals for which we were responsible. Guides extremely professional, helpful, patient and nice. Final night gift exchange during cocktails was creative and fun. Everything worked according to plan. Allowed me to experience and learn about a part of Europe with which I was generally unfamiliar. Great value for money.