I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
Maria was very helpful. I requested 3 different things. I was hesitated at first thinking it will be a very long phone call because what I was requesting wasn’t easy and they were time consuming. But... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Business Stream
Good afternoon,
I was very sorry to read your review and to learn of your experience.
I did try to contact you earlier today, as I would welcome the opportunity to better understand your concerns and see if there is anything I can do to help resolve the situation for you.
If you would be happy to discuss this further, please email Customer.Relations@business-stream.co.uk with your preferred contact number and a convenient time for me to call. Please quote your customer reference so that I can locate your details. Kind regards
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Danica, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
quiet understanding and prompt…
quiet understanding and prompt attention from Simon on today's call to Business stream. Many thanks .
30 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Fix my new account on the website so…
Fix my new account on the website so quickly. Thank you so much Riya.
30 July 2026
Unprompted review
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Riya, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
great customer staff
30 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Paul, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent service from their admin when…
Excellent service from their admin when I telephoned recently. My issue was resolved effectively and efficiently
30 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent Customer Service
Sangeetha was excellent, she had to put me on hold whilst she liaised with colleagues to resolve my query, however she kept me updated throughout and resolved the query very quickly.
30 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Sangeetha, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Danica, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent and friendly service given to…
Excellent and friendly service given to me from this lady, she resolved my late payment issue in seconds . I would recommend a pay rise for her with immediate effect . restored my faith in your company .
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Riya, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Kaitlyn, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Professional and friendly when you get through
Once I got through (over 13 mins) I spoke with Martine who was very helpful. She dealt with my issue in a professional way and always explained what she was doing if she had to put me on hold.
29 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Martine, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Kevin was very friendly & helpful
Kevin was very friendly & helpful, offering good explanations & solution to queries throughout the telephone call
29 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Kevin, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Extremely efficient and friendly.
27 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
talking with riya is so easy as she…
talking with riya is so easy as she explained everything so greatful
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Riya, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Kaitlyn, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent customer service
Excellent customer service. I received a clear and polite response to my request and was guided patiently to resolve my account issue.
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent Customer Service
The adviser on the phone was lovely and so helpful. Kind and patient, a really lovely person to deal with. Thank you.
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Refund Query
The representative Dorsey was extremely helpful and efficient. Very impressed
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Dorsey, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
very helpful and polite
28 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
All good experience from the customer advisor
Initially the wait to be connected was a bit long. But once i got to speak to a member of your staff the experience was as good as i have ever had on a phone call as a customer. The member of your staff should be highly praised and rewarded by Business Stream. Thanks you to this staff member for such a good experience.
27 July 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Kaitlyn, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
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