I've heard stories about contractors scamming people, so I hired Buildzoom to avoid that. it didn't help. They provided a contract with an unlicensed contractor (it turned out he faked his credent... See more
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Best experience yet in finding contractor - Sampson Built Solutions - to replace attic stairs & access and to reinforce part of attic floor. Chris & Keegan Sampson arrived as scheduled & did an in... See more
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I was very skeptical to use Buildzoom because I’ve used online resources like this before, but I’ve used them twice now to find contractors and everything went very well. I like how Buildzoom babysits... See more
Vandeck has transformed our backyard and remodeled a patio deck. Their estimates of work were accurate, communication of design was transparent, and project management skills are top notch. They're su... See more
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Company details
About BuildZoom
Written by the company
At BuildZoom we help people realize their dream homes and businesses with peace of mind, and we help local builders and designers grow their companies by meeting new clients.
BuildZoom takes in data from contractor licensing boards and building departments from across the nation and manage the most comprehensive database of contractors and permits in the United States. We use that data to evaluate a contractor and use our proprietary matching system to help property owners find the right fit for their project.
Are you building a new location for your restaurant? We can find you contractors who have built restaurants.
Are you remodeling your kitchen? We will find contractors with kitchen remodel permits completed so you know you're getting an experienced contractor.
Save time, money, & frustration by going to buildzoom.com to find a contractor for your next project.
Are you more interested in BuildZoom data? Visit buildzoom.com/data to learn more.
BuildZoom takes in data from contractor licensing boards and building departments from across the nation and manage the most comprehensive database of contractors and permits in the United States. We use that data to evaluate a contractor and use our proprietary matching system to help property owners find the right fit for their project.
Are you building a new location for your restaurant? We can find you contractors who have built restaurants.
Are you remodeling your kitchen? We will find contractors with kitchen remodel permits completed so you know you're getting an experienced contractor.
Save time, money, & frustration by going to buildzoom.com to find a contractor for your next project.
Are you more interested in BuildZoom data? Visit buildzoom.com/data to learn more.
Contact info
Howard Street 301, 94105, San Francisco, United States
- www.buildzoom.com
3.6
Average
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BuildZoom
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found our team responsive. Providing excellent service is our top priority, and it’s always wonderful to know we’ve succeeded.
Reply from BuildZoom
Thank you for your wonderful review! We're so glad you found our platform user-friendly and that we could help you find the right contractor. It's great to know we made the process easier for you!
If you ever need further assistance or have any questions, feel free to reach out. We're always here to help!
Easy to use and reliable
12 September 2024
Reply from BuildZoom
Thank you for your kind review! We’re delighted to hear that you found our platform easy to use and reliable. Ensuring a smooth and dependable experience is what we strive for, so it’s great to know we met your expectations.
If you ever need assistance, don’t hesitate to contact us. We’re always happy to help!
the harpers siding
Checkmate construction is a wonderful co. To work with they are efficient clean responsible. We had our siding replaced and deck railing replaced. The job was done as stated and on time. The company associates are friendly, do an excellent job with out someone watching over them making sure they doing the job correctly. I recommend this co to do anything you want done
1 September 2024
Reply from BuildZoom
Thank you so much for your amazing review! We’re thrilled to hear about your positive experience with Checkmate Construction. It’s great to know that the team delivered efficient, clean, and responsible service while replacing your siding and deck railing. We take pride in working with professionals who ensure quality without needing constant supervision, and we're glad that came across in your project.
Your recommendation means a lot to us, and we look forward to helping with any future projects you might have!
Not a good source for leads 
Buildzoom is another platform for contractors to advertise their services and for home owners to find contractors.
for home owners to use it’s free and for contractors it cost. The contractor can pay to have additional advertising or features to use Buildzoom. The contractor doesn’t pay up front for leads but pays a fee once lead is won and completed. Which is great compared to most other lead generating platforms. Whats not good about Buildzoom is the way contractors or homeowners can/may communicate with Buildzoom . Email or text message are the only options to reach customer support. If you are lucky you may receive a response . The response will not come sooner than a few days , weeks or not at all. Another issue with Buildzoom is the lead information which is the homeowners contact information given to contractors to reach out . The email address of homeowners are not the actual email address but a forwarding email address. This email addresses provided always get kicked back as undeliverable . Every single time .
The phone numbers provided to contact homeowners also have a forwarding phone number. Half of the time the forwarding phone numbers reach the homeowner. the homeowner address is shared but I also have experience incorrect addresses. The most recent incorrect address I received , the customer actually live in another part of the state.
I found today the same business name as mine being advertise in another part of the state. The contractors license number listed on the ad has expired 36 years ago according to the contractors state license board. So why/ who posted this ad? To confuse potential homeowners from finding the actual business. My business.
11 September 2024
Unprompted review
Reply from BuildZoom
Thank you for taking the time to share your detailed feedback. We truly value input from our users, as it helps us identify areas where we can improve. We’re glad to hear you appreciate the payment structure and how it differs from other lead generation platforms.
We’re sorry to hear about your frustrations regarding communication with our support team. We’re always working to enhance our responsiveness and ensure that customers and contractors can reach us more efficiently. We acknowledge that the current options of email and text may not be the most convenient, and we're exploring ways to improve this aspect of our service.
Regarding the issues with lead information, such as incorrect contact details and forwarding emails or phone numbers, we apologize for the inconvenience this has caused. We’re actively reviewing our processes to ensure the accuracy of the information provided, and your feedback will be shared with our team as part of that improvement effort. The information is always submitted by the user, and our CRM uses Google Maps. Unfortunately, it looks like the user may have issued a typo with their zip code which prompted it to be showing 4 hours away. I fixed that in the system.
We also take your concern about the incorrect business listing seriously. Please email customerrelations@buildzoom.com with the link to that listing, and we can investigate and address this specific issue right away. We want to ensure that our platform accurately represents all contractors and protects their reputations.
Your experience is important to us, and we are committed to making BuildZoom better. Please feel free to contact us if you have any further concerns.
Poor website customer service
I was not inquiring about a contractor.
I requested to remove a family business.
The family has retired.
9 September 2024
Reply from BuildZoom
Hi! We were able to get this resolved over email yesterday and the listings fro the retired family construction business have been removed from our platform. We are glad we were able to get this resolved same day for you! If you need anything else, please don't hesitate to reach back out to us!
Reply from BuildZoom
Thank you for your positive feedback! We’re glad to hear that you found value in our service. If you ever need further assistance or have any questions, we’re here to help.
Reply from BuildZoom
We are happy to hear it! Thank you so much for the review!
Quick service
2 September 2024
Reply from BuildZoom
Thanks so much. We're happy to hear our service was speedy!
Horrible customer service!
Horrible customer service!! Just like talking to robots but what's new.. good luck getting anything done quickly!!👎🏼👎🏼 A lady wrote a false bad review about an old company I owned and it is still affecting my business practices to this day!! They require no evidence to submit review but if I want it removed I have to pay for their services!! Huh?! I've tried to get them to remove it but now have to hire an attorney to get this resolved!! Worthless company if you ask me!
Update.. they posted saying the review was from 2014 which goes to show they ain't care about checking into anything bc it was last November.. smh & also have emails being solicited from this company for their services soooo that was a lie 👍🏻
25 August 2024
Unprompted review
Reply from BuildZoom
Hi Justin, thank you for your feedback. We built our platform to maintain a transparent contractor database where anyone can leave reviews. We noticed you’ve responded to the review in question, which is the right approach. To clarify, contractors are not required to pay to maintain a profile or manage reviews, and at no point have you been asked to pay for our services. We do not charge for posting or removing reviews. We are sorry to hear that you disagree with the review left by the property owner, however, it’s not BuildZoom’s judgement to understand what did or did not happen from a project back in 2014.
Reply from BuildZoom
We're happy to hear about your experience. Thank you for the kind review!
I regret choosing Buildzoom
I regret choosing Buildzoom for my renovation project. My experience was nothing short of disappointing, and I wouldn’t recommend their services to anyone looking for reliable project management.
From the start, there were red flags. I received three bids from Buildzoom professionals back in November 2023, but I never got any bid comparisons or meaningful follow-up. Communication was abysmal—it often took weeks to hear back, and the team only seemed to engage after I complained.
Despite providing bids and contracts upfront, the project management felt non-existent. The only touchpoints I received were emails asking for updates, which added no value, especially after I moved onto the property. What was promised during the sales process was not delivered, and I was misled into believing they could accommodate my project’s phased approach.
To make matters worse, despite paying $5,850 of the contracted $8,000, I saw no tangible benefits from their involvement. When I expressed my concerns, they fell through the cracks, due to the constant rotation of project managers.
Buildzoom admitted that my experience didn’t align with their usual outcomes, but they were still unable to issue a refund. This lack of accountability and failure to deliver on their promises has left me extremely dissatisfied.
If you’re looking for a company that values transparency, effective communication, and follow-through, I suggest you look elsewhere.
21 August 2024
Unprompted review
Reply from BuildZoom
Dear Bellamy,
Thank you for sharing your feedback. We sincerely apologize that your experience with BuildZoom did not meet your expectations.
The Architect Bid Comparison meeting took place on December 21st, 2023, with Zach in attendance. We apologize for any confusion but want to confirm that the proposal comparison was conducted. Additionally, the design review call happened on April 4th, 2024.
Regarding your concern about the invoicing stages, please note that you were not charged for any stages that we did not complete with BuildZoom present.
BuildZoom has successfully managed many phased projects over the years, and we strive to ensure client satisfaction in every case. In your situation, since we did not complete the remaining stages, you were not billed for those invoices. The communication log that is available to you in your portal thoroughly reflects consistent communication from November 2023 to August 2024.
We are genuinely sorry that your experience with us fell short of your expectations. We value your feedback and will use it to improve our services!
Great website when you are looking at…
Great website when you are looking at remodeling. Points you towards the right contractor. Reviews tend to be more detailed and accurate.
12 August 2024
Reply from BuildZoom
Thank you for your review! We're glad you found our website helpful for remodeling projects and that our detailed and accurate reviews pointed you towards the right contractor. We appreciate your feedback!
I was looking for a contractor to paint…
I was looking for a contractor to paint my house, and when I first found out about buildzoom.com it was very helpful.
Also the response is quick.
9 August 2024
Reply from BuildZoom
Thank you for your review! We're glad BuildZoom was helpful in finding a contractor to paint your house and that you received quick responses. We appreciate your feedback!
Reply from BuildZoom
Thank you for your review! We're happy to hear that you found our website friendly and easy to navigate. Your feedback means a lot to us!
Reply from BuildZoom
Thank you for your review! You're the best! We're glad to hear that you were satisfied with the responsiveness of our coordinators and contractors. We appreciate your feedback!
Great Company, Staff and Beautiful Work
I contacted Apex Welding as I had a problem with my rod iron gate. One would no longer open at all. The other had a problem closing into the latch and both were pulling away from the walls they were attached too.
Josh & Austin came out very quickly. Looked at the gates. Gave me a couple of options as to how these could be repaired. We agreed on what would be done. Josh & Austin came out the next day and made the repairs we had agreed upon. They did a beautiful job. They were very neat and left the area clean. Showed up on time. Two very nice guys that do great work. I would highly recommend you call them if you are in need of their services.
15 August 2024
Reply from BuildZoom
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Apex Welding. It's great to know that Josh and Austin were prompt, professional, and provided you with repair options that met your needs. We're glad they did such a beautiful job and left everything neat and tidy. Your high recommendation means a lot, and we’re happy that you found reliable service with us. Thank you for choosing Apex Welding!
Very impressed with BuildZoom
This my first exposure to BuildZoom, and I am impressed. As a consumer, my comparative point of reference is Angie's List, and BuildZoom provides FAR more information about the companies that they curate for me. I particularly like that each company has it's own 'portal' serving as it's information and data hub. I do wish that I, as a BuildZoom client, had my own individual portal, with all of my added company portals (sub-portals?) accessed from within mine. This would make it easier to go back and find the portal you are looking for. Also, the portal for each company should list their actual phone number, in addition to their 'BuildZoom phone number,' which took me a little getting used to. Lots of 208 numbers!
One item that could use a couple of slight improvements is the way that BuildZoom collects feedback on their suggested companies via text messaging. 1) I am fine with rating them by text - it's very easy - but each company should generate it's own single text. As it is now, I'll get a single text that might have 3-4 companies, asking for feedback on each. But since they are all on one text, it's hard to know how to respond ... 2) the timing of the feedback texts seem off to me. Currently, as soon as I have my initial phone conversation with a BuildZoom company, I get a feedback text. That seems too early to me. I am soliciting bids from these companies to do jobs at my residence - I shouldn't be receiving a feedback text until a company representative has physically come by to my inspect my job AND given me a written estimate. I don't see how anyone can rate a company without meeting them first.
That being said, I am very happy to have stumbled across BuildZoom. I think they have a great business model that is way superior to other alternatives that I've used in the past to find companies to help me on jobs. I will certainly use BuildZoom going forward!
12 August 2024
Reply from BuildZoom
Hi Doug!
Thank you so much for your detailed and thoughtful review! We're delighted to hear that your first experience with BuildZoom has been impressive and that you find our platform to provide more information than other services. We appreciate your feedback on the individual company portals and your suggestion for having a personal portal to manage your selected companies—this is a great idea and something we will definitely consider for future improvements.
We also understand your point about the feedback process via text messaging. We'll look into refining the timing and format of these messages to ensure they are more convenient and intuitive for our users. Your insights are invaluable as we continue to enhance our platform to better serve you.
Thank you for choosing BuildZoom and for your high praise. We look forward to helping you with your future projects!
Not enough contractors use this service…
Not enough contractors use this service unfortunately, so I was forced to use Thumbtack and Houzz, etc. Its easy to use, the messaging and email user experience is not as smooth as it should be.
13 August 2024
Reply from BuildZoom
Hi Robert! We’re sorry to hear that you weren’t able to find enough contractors through our service and had to turn to other platforms. We understand how important it is to have a wide selection of contractors and a smooth user experience.
We are continuously working to expand our contractor network to ensure that you have more options in the future. Additionally, we appreciate your input regarding the messaging and email experience. We’re committed to improving these features to make communication as seamless as possible for our users.
Your feedback is invaluable to us as we strive to enhance our service! Thanks again!
Very straightforward and helpful.
14 August 2024
Reply from BuildZoom
Thank you so much for the concise and confident review. We really appreciate your business, Joe!
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