Buildfix Reviews 

891
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, polite, and extremely thorough during every phase of the project. Many reviewers note that the teams arrive on time, work efficiently, and provide detailed updates on the progress. People also highlight the excellent communication, noting that technicians clearly explain the procedures and answer all questions. Consumers are consistently impressed by the successful structural repairs and the clean condition in which the work areas are left. Overall, individuals seeking reliable structural solutions consistently find this company service dependable and very satisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting punctual arrivals and clear... See more

Quality

Consumers find quality to be positive and consistently report immaculate workmanship and professional... See more

Customer service

Customers report extremely satisfying experiences with customer service, highlighting prompt and professional... See more

User experience

Reviewers highlight positive aspects of user experience, describing the entire process as very professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team do... See more

Company replied

Rated 5 out of 5 stars

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job. Wall cracks and bars George and Kyle worked really good together and explained every s... See more

Company replied

Rated 5 out of 5 stars

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed... See more

Company replied

Rated 5 out of 5 stars

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to d... See more

Company replied


Company details

  1. Structural Engineer
  2. Building Restoration Service

Information provided by various external sources

The Experts in Structural Repairs

Buildfix

Written by the company

The Experts in Structural Repairs
Combining the latest technological innovations with our extensive knowledge, we can repair wall cracks, stabilise foundations and stop rising damp with minimal disruption to the building, your daily life - and your budget!

Free On Site Inspection

Our Engineers will inspect your structural problem free of charge

Not only will we treat your home as if it’s ours, we also offer free house inspections and come to look at your house for no cost.

Contact info

5.0

Excellent

TrustScore 5 out of 5

891 reviews

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5.0

All reviews

(891)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication

Excellent communication from quote to completion. Very reasonably priced in comparison to other similar companies who charge per unit of liquid.

9 October 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Thank you, Josie! We’re thrilled to hear that you appreciated our communication and found our pricing competitive. It’s important to us that our customers feel informed and comfortable throughout the entire process. If you ever need anything else, we’re here to help!

Warm regards,
Irene

Rated 5 out of 5 stars

Resin injection - great job and good price…

We got resin injection done by Buildfix to lift our 70 year old two storey, double brick home. The cost of the job was pleasantly surprising, compared to some of the alternatives.
The company representatives, from the first site inspection to the guys who did the actual work, were very genuine people who just gave honest advice without any tricks.
Highly recommend this mob.

2 October 2024
Unprompted review
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Reply from Buildfix

Thank you for the fantastic feedback! We're delighted to hear that you had a great experience with our team and were pleased with the resin injection results for your home. It's wonderful to know you felt our team was genuine and straightforward from start to finish—honesty and transparency are what we strive for.

Warm regards,
Irene

Rated 5 out of 5 stars

Great service

Great service. Very polite friendly guys who were happy to walk through the procedure with me. Could not have been happier. Would highly recommend.

12 September 2024
Unprompted review
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Reply from Buildfix

Thank you so much for your kind words! We're thrilled to hear that you were happy with the service and found our team polite and friendly. We’re here should you need anything in the future!

Warm regards,
Irene

Rated 5 out of 5 stars

Happy experience



I had an outstanding experience with the Buildfix team of George and Kyle who repaired the cracks on my exterior walls. Their professionalism and commitment were impressive; they always kept me informed about their arrival times, which made the process smooth and hassle-free. I am thrilled with the results and highly recommend their services to anyone in need of reliable home repairs!

28 September 2024
Unprompted review
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Reply from Buildfix

Thank you so much for your wonderful review Yuan! We're so pleased to hear you had such a positive experience and that the cracks on your exterior walls were repaired to your satisfaction. It's great to know that the process was smooth and hassle-free, and we truly appreciate your recommendation. If you ever need assistance again, don’t hesitate to reach out! - Irene

Rated 5 out of 5 stars

Underpinning of my mother's house.

Very professional from assessment to completion of the works.
Very quick.
The solution was much cheaper than other options regarding underpinning and less invasive.

26 September 2024
Unprompted review
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Reply from Buildfix

Hi Patrick, thank you for your review! We’re glad to hear that our team was on time, friendly, and professional throughout your experience. It’s always our goal to get the job done efficiently and without any hassle. If you need anything else in the future, feel free to reach out!

- Irene

Rated 5 out of 5 stars

Professional outfit

On time, friendly team & very professional. Got the job done without a fuss.

18 September 2024
Unprompted review
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Reply from Buildfix

Thank you for your feedback Monty! We're glad to hear that our team was on time, friendly, and professional. It's great to know the job was completed smoothly and without any fuss. If you ever need assistance in the future, feel free to reach out! - Irene

Rated 5 out of 5 stars

Repair to damp course

We used Buildfix to repair our damp course. They responded quickly to my enquiry and sent an engineer to assess and quote the work required. He was very professional, on time, polite, and thorough in his assessment and quote. Once we accepted the quote, the admin team were very prompt in booking the team to do the necessary work. The technicians who attended were fantastic. They let us know their arrival time each day, they were polite and respectful, cleaned up all the dust from the drilling and left the house looking very clean and tidy. I definitely recommend Buildfix for any work you need done in your home.

2 September 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Jackie,

Thank you so much for your detailed review! We’re thrilled to hear that you had such a positive experience with Buildfix, from the initial assessment to the completion of your damp course repair. It’s great to know that our team was professional, timely, and respectful throughout the process, and that they left your home clean and tidy after the job.

Your recommendation means a lot to us, and we’re glad we could provide you with the service and results you were looking for. If you need anything else in the future, don’t hesitate to reach out!

- Irene

Rated 5 out of 5 stars

Honest and professional

Matt attended our property for provide an assessment and quote. Matt was easy to engage and very thorough in his assessment. Matt have honest feedback and recommendations and was not pushy, which filled me with confidence. While we did not proceed with works at this stage, when we review in 6-months time, I will be contacting Buildfix because I am confident in the service I will receive.

20 June 2024
Unprompted review
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Reply from Buildfix

Hi Jackie,

Thank you for your kind words! It’s fantastic to hear that the team provided such a thorough and honest assessment, and that you felt confident in his recommendations without any pressure. We pride ourselves on being transparent and client-focused, so it’s great to know that this came through during your experience.

We’ll be here when you’re ready to revisit the works in the future, and we’ll be more than happy to assist you when the time comes.

- Irene

Rated 5 out of 5 stars

Client-focused

I was impressed with the easy and seamless process from initial contact with Buildfix, to the lengthy assessment of the problems with the house which included explanation as to what was required and how the work would be done and including a pre-quote, for the patience of the assessor in answering many questions, to the forwarding of a formal quote and following acceptance, the quick time in which dates were given when the work could start and a date for pipe location prior to the start date at no additional cost.
I had two jobs done by Buildfix with many months between each.
Firstly, resin underpinning with Geo-Poly resin to stabilize a moving extension and cracked ceiling (the result of the lift to the foundations closing the crack in the ceiling and to this day it has not moved again). Secondly, to strengthen a crack in a rendered brick wall with Helicalbars.
Both jobs were completed within a day and any waste was removed and a clean-up done.
The technicians took pride in their work and were professional and courteous and went beyond what I expected.
Buildfix is a small client-focused business.
All their work has standard product warranty and in addition a standard 10 year labour warranty.
I was happy that I found this company.
Anyone wanting this type of work done should definitely contact Buildfix.



22 July 2024
Unprompted review
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Reply from Buildfix

Hi Gillian,

Thank you for taking the time to share such a detailed and thoughtful review! We’re so glad to hear that you had a positive experience with Buildfix from start to finish. It’s great to know that the process was seamless, and we’re especially pleased that both of your jobs were completed to your satisfaction.

Our team takes pride in being client-focused and making sure all questions are answered, and we’re thrilled that you felt supported throughout both projects.

Thank you for recommending us! We’re happy you found Buildfix, and if you need anything in the future, we’ll be here to help - Irene

Rated 5 out of 5 stars

Thank you Buildfix

Buildfix were amazing to deal with, very responsive to our initial contact and helpful and efficient at every stage of our job. Would highly recommend them!

1 August 2024
Unprompted review
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Reply from Buildfix

Hi Rosa, thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with Buildfix. Our team always strives to be responsive, helpful, and efficient, and it’s fantastic to know that we delivered at every stage of your job. Your recommendation means a lot to us! If you ever need anything in the future, don’t hesitate to reach out.

Rated 5 out of 5 stars

Thank you Buildfix!

Buildfix were excellent to work with, from my initial contact, Matt coming to assess the job, and the crew carrying out the works.
They kept me well informed on the work, and everything was completed on time and on budget.

17 September 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Mick, thank you for your feedback! We’re glad to hear that the process was smooth from start to finish and that everything was completed on time and within budget. Keeping our customers informed is important to us, and we’re happy to know you had a positive experience. If you ever need assistance again, feel free to reach out!

Rated 5 out of 5 stars

A Very Satisfied Customer!!!

I’m not sure where to begin with regards to singing the praises of “Buildfix”.

I had a rather significant damp problem in the brickwork of my balcony and from the moment I first called “Buildfix” they have been the epitome of friendly, professional, reliable and informative. It is without exaggeration that I say that “Buildfix” is probably the single best company that I have ever had the pleasure of dealing with.

Before coming across “Buildfix” I was struggling to find a tradie to even come out and take a look at my problem, let alone fix it! In this day and age most tradies/companies don’t even bother replying to calls and when they do respond they are loathe to come out on site to even take a look at the issue (most of them just ask you to email photos, which can’t always give you a comprehensive idea or understanding of the issue) “Buildfix” was the exact opposite. Not only did they promptly reply to my call but within days they had booked in a structural engineer to come out and take a look at the issue.

When Chris, (the structural engineer) came out, not only did he diagnose the issue (finally I had an answer as to what was going on with my brickwork!!) but he took the time to go through and very throughly and carefully explain not only the cause of the issue but what could be done to fix it. He happily and patiently listened to each and every one of my questions (of which there were many) and then took the time to answer each and every one of them. He also took the time to carefully inspect the house and see how extensive the issue was.

Having explained the issue and rectification process Chris then sent through a very detailed report which clearly outlined exactly what was to be done and how much it would cost. It is here that I would like to add that the quote was very fairly and reasonably priced!

Once I made the very easy decision of choosing “Buildfix” to carry out the repair (it was a no brainer really) the incredibly lovely Project Coordinator, Irene, gave me a call and booked in the times and dates for the work to be carried out.

And now we arrive at today, the day of repair (12/09/24) And from here the review only gets better. Jamie and Luke arrived today to carry out the work and there simply aren’t enough words to describe how wonderful they both were to deal with. Not only did they arrive promptly (they were also incredibly understanding when I was a few minutes late arriving home) but they were incredibly kind, courteous, friendly and exceedingly professional. Jamie took the time to take me through exactly what they would be doing today (just to make sure that we were all on the same page) and then later in the day Luke shared some very interesting facts and insight about the product they were using and exactly what it is and how it worked (he managed to explain it in a way that my laypersons brain would be able to understand it) Then when the work was completed I struggled to see any signs of the work being done. (Damp proofing requires drilling multiple holes in the bricks so that the solution/product can be injected and yet when the job was completed I could barely see any evidence of where the holes were drilled) I saw the holes with my own eyes, so I know they were there but the boys did such a great job patching them up that if I hadn’t seen the holes with my very own eyes I wouldn’t have believed they were ever there, such was the brilliant repair work) I’m not sure what else to say other than Both Jamie and Luke were incredible to deal with and they are honestly a credit to “Buildfix”

I would absolutely NOT HESITATE to recommended “Buildfix” to any of my friends or family who are in need of any home repairs/structural repairs.

A huge thank you to Chris and Irene and particularly to Jamie and Luke!! You are all awesome!!

12 September 2024
Unprompted review
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Reply from Buildfix

Hi Melinda, thank you for your great review! We’re thrilled to hear that your experience with Buildfix was smooth from the very first call to the completion of the repairs. It’s great to know that our team was able to promptly assess and resolve the damp issue with such care and attention to detail. We’re especially pleased to hear that the repairs were done to your satisfaction and left minimal impact on your brickwork. Your recommendation means a lot to us, and we’re always here to help if you need anything in the future. Thank you again for your kind words!

Rated 5 out of 5 stars

Jared and Kurt did an awesome job

Jared and Kurt did an awesome job. Very friendly and communicated every step of the way. My wife and I couldn't be happier. They went above and beyond to make the walls as straight as possible with the best amount of lift.

11 September 2024
Unprompted review
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Reply from Buildfix

Hi Zane, thank you for your feedback! We’re so glad to hear that you and your wife had a positive experience. It’s great to know the team kept you informed and went the extra mile to get the best result for your walls. We appreciate your kind words, and we’re here if you need anything in the future!

Rated 5 out of 5 stars

I had major cracks at my house and…

I had major cracks at my house and subsidance problem. I called Buildfix on a recommendation. They truly have been amazing and what they do. They came out to give me a quote and the subsidence has been done and I’ve had Terry and Brandon out here the past two days repairing the cracks. They answered all my questions and showed me exactly what they will be doing. They are very professional. Customer Service is exceptional. There work ethic. I can’t fault.
If you have any problems please give them a go. They are just really really good. I’ve had many of my neighbours their phone number as they watched what they were doing. Thanks Buildfix night my huge headache disappear.

11 September 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Cecilia, thank you for your detailed and thoughtful review! We’re delighted to hear that Terry and Brandon provided you with a great experience and helped make your structural issues a thing of the past. It’s fantastic to know that their professionalism and dedication left a positive impression on you and even your neighbours! We appreciate your recommendation and are always here to help if you need us in the future. Thank you again for your kind words!

Rated 5 out of 5 stars

Sinking slab issues

The team quicky assed the problems with our foundations, sent the quote promptly and assigned a remediation team a few weeks later. The job took a whole day and the guys were efficient, experienced and did a thorough cleanup when completed. Highly recommended.

28 August 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Martin, thank you for sharing your experience! We're glad to hear our team responded quickly and efficiently to your sinking slab issues, from the initial assessment to the final clean-up. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Wall Crack Repair

The Buildfix team delivered another terrific outcome for our property. George arrived and was clear on what and how he would be going about fixing our wall cracks. He kept the site clean and gave us continuous updates on his progress and was able troubleshoot along the way with ease.

18 July 2024
Unprompted review
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Reply from Buildfix

Hi Nick, thank you for sharing your experience! We’re pleased to hear that George provided clear communication, kept the site tidy, and handled everything smoothly while repairing your wall cracks. We’re glad to have delivered another great result for you. Should you need anything else in the future, please feel free to reach out!

Rated 5 out of 5 stars

My House was sinking before Buildfix helped me

Buildfix were fantastic in helping me with my subsidence issues I was having with my house which is built on a slab. From initial contact to completion, Buildfix kept me informed on how my property was going to be managed with a comprehensive report from the assessment/quote stage, competitive $$$, scheduling and completion of lifting the slab.

27 August 2024
Unprompted review
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Reply from Buildfix

Hi Donna, thank you for sharing your experience! We’re so glad to hear that our team was able to help with your subsidence issues and that you felt well-informed throughout the process. We take pride in providing clear communication and delivering effective solutions, so it’s great to know that we met your expectations. If you need anything further, we’re always here to help!

Rated 5 out of 5 stars

Technicians were friendly and…

Technicians were friendly and communicative and minimally invasive - I was able to work from home while works were being carried out

12 August 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi CB, thank you for your review! We're glad to hear that our team was friendly and communicated well throughout the process. It’s great to know that the work was done with minimal disruption, allowing you to continue working from home. If you need anything else in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Excellent communication and friendly

Excellent communication and friendly

27 August 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi Lisa, thank you for your feedback! We're pleased to hear that you found our communication excellent and our team friendly. It’s always great to know we’ve made the process a positive one. If you ever need further assistance, we’re here to help!

Rated 5 out of 5 stars

Happy with Buildfix

Happy with Buildfix, they made the whole process so easy from quote stage to completion of works. They did a great job of fixing my wall and would definitely use them again or recommend them to others

18 June 2024
Unprompted review
Buildfix logo

Reply from Buildfix

Hi there, thank you for your review! We’re glad to hear that the process was smooth from start to finish and that you’re happy with the wall repairs. Your recommendation means a lot to us, and we’d be happy to assist you again in the future should you need us. Thanks again for your kind words!

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