BRT Reviews 

You never get your package, always need to pick up some terminal. Always "consegna non andata buon fine". I prefer pay more and order some other place what use other transport service, it cost same after I'm been driving around veneto looking my package

Absolutely, the worst parcel courier ever! Don’t use.

Do not use this criminal provider. They charge you and never pick up. They just write they passed and no one was there. Be advised, dont use them. Dont be attracted by the low prices. It is a legal scam. Spend few euros more and use different provider.

If you’re planning to order anything, do yourself a favor and stay far away from anything shipped by BRT. I ordered packages worth €700, counting on their advertised delivery times to have them here before New Year’s Eve. It’s been over 10 days, and guess what? Still no delivery, no explanation, and no sign of my order. Now it’s going to be completely useless after the 31st.

Their so-called customer service is an absolute joke. You’re forced to talk to a useless bot, and after hours of frustration, if you’re lucky enough to reach a human, you’ll get nothing but arrogance and empty promises about how “it’s on its way.” Spoiler alert: it’s not.

To companies using BRT: are you trying to destroy your reputation? Because that’s exactly what will happen if you rely on these clowns. To customers: save yourself the stress, money, and rage. BRT is incompetent, unprofessional, and clearly couldn’t care less about doing their job. Avoid them like the plague.

Very bad and unreliable company. I paid for home delivery, and now they demand I go to a pickup location to collect my package. What is the point of paying a premium for home delivery service? Never on this scam company anymore.

Dear people! Do not ever use this courier service. They do not deliver the packages. I have been waiting for 3 weeks for the package and none can help you, know one knows anything. This is the worst courier service I have ever seen.

BRT 2400140234209707682

My last update.
27.12.2024 08.26 PALERMO OVEST (148)
REFUSED FOR NO REASON

The package was not picked up from the transit office for over a week. If my buyer and I and the manufacturer had not complained, the goods would still be there today. Be careful!! Don't ruin your business! Use poste italiane. They are a bit better.

italiano:
Il pacco non è stato ritirato dal transito per più di una settimana. Se io, il mio acquirente e il produttore non ci fossimo lamentati, la merce sarebbe ancora lì oggi. Attenzione!! Non rovinare il tuo business! Prendi le poste italiane. Stanno un po' meglio.

Worse courrier service, they actually don't work. My last parcel never arrived, as they can't find my address. Tried to reroute to their closest pick-up point, and got the same notification, they can't find the address. There is no customer service number, and they still haven't responded to my contact form or tried to contact me in any form. The parcel will go back undelivered to the sender, who loses money for nothing. No company should use them, it costs them more in the end. This issue is encountered in Catania centre.

This company doesn't even deserve a 1. I made a Amazon purchase. The item was delivered to the courier, however they held it for 5 days. I called in a ticket. They replied it would be delivered by the end of the day. The delivery boy lied and stated delivery attempt failed. They returned it to their warehouse. Avoid this courier. They are Incompetent

I’ve had the worst experience with BRT and their delivery service. My package was marked “out for delivery” on 04/12/2024, but incredibly, they failed to deliver due to “lack of time”—a reason that is beyond unprofessional. I rescheduled delivery for 06/12, and it’s now weeks later with no updates, no delivery, and no communication at all.

I’ve repeatedly tried contacting BRT customer service, but all my efforts have been ignored. Not a single response or resolution has been offered. Additionally, I reached out to the company that shipped my package, Sephora, and even they have been unable to get a satisfactory response from BRT.

The tracking status is stuck, and the lack of transparency about when (or if) my package will arrive is frustrating and unacceptable. I’ve wasted time, energy, and effort trying to get answers to what should have been a simple delivery.

If you value reliable delivery, proper communication, and professionalism, I advise avoiding BRT. This level of incompetence is astonishing, and they clearly don’t care about their customers.

Still too many companies use BRT to deliver their orders. Too slow compared to any other carrier. Unreliable website: they say the delivery is schedule for today and then, in the evening, it becomes postponed for no reason.
Every single time I had to receive something from them, I got the exactly same issue.

Sellers, please stop relying on them!

Horrendous experience. I was supposed to receive a package a month ago, still nothing. Their website doesn't have a contact number, support only via chat bot which gives you nothing. I opened 2 tickets but no reply after a week. I can't reschedule the delivery, can't contact them at all.

You deserve minus stars not even 0 but unfrtunately I had to give 1 star. You have changed the delivery time almost 10 times. I am tired of canceling all my appointments and waiting for you. All my tasks have been canceled 10 times because you were supposed to come, but you don't show up. On top of that, you behave as if we're not at home. That's enough! Stop making a mockery of us!

Never a time they ring my door bell nor tried to call me and they just say that I wasn't home when I was home the whole time… they can’t even put the package in a fermopoint, they don’t reply to emails, we can’t cal them nor the shipping guy

U waited for 2 weeks and the delivery man is having a bad behaviour he’s cursing me
So bad costumer service you guys are trash

4 days in a row I’ve waited for them and the 4 days I am awake from 8 am waiting until 5 PM and every time they say that Im not there and that they tried to deliver it. 4 DAYS!!! Never again using this trash service.

Never attempted to deliver to my address. Now not sure where the package is and they give no information.

Still waiting for a package,who knows maybe one day They can deliver it .
Iam never gonna buy another product that the transport is made by this guys.

Worst company ever, it’s been 3 weeks and I still don’t have my package!
They claim to have been at my property 4 times but on not a single occasion have they phoned or rung the doorbell.
I have since tried to use the collection option but they can’t even get it right to deliver my package at their own offices!

Worst ever.
Waited for four days for a pickup and all four days were missed. I even had written confirmations that the parcel was going to picked up and nothing happen. In the meanwhile, there was no notification, no call, no excuse, no nothing.
This is the worst ever in my life shipping company I've had to deal with. DO NOT deal with them even if they are the last ones in the whole world.
The Trustpilot note says enough indeed.