Brownhills Motorhomes Reviews 

One of the Benefits of buying from Brownhills is the Brownhills Club. We booked in to stay prior to our annual habitation check. On arrival I suffered severe chest pain and was taken by ambulance to hospital where I stayed for the next six days. During this time I was reassured that my wife was safe and secure staying on the Brownhills club site. They really go the extra mile when it comes to customer satisfaction.

Friendly helpful staff, everything went smoothly, on collection day we were treated to a complimentary lunch and enjoyed spending the £250 shop gift voucher, were we bought lots of lovely things for our new motorhome.

We decided to change back to a motorhome from our touring caravan and submitted an online query to Brownhills on a A class Motorhome we had seen during the evening as we had purchased our first proper motorhome from them in the early 2000’s.
Jonathan Caudwell came back to us first thing the next morning with a video of the motorhome we were interested in, an email with all the spec and relevant details quickly followed and then a phone call which far exceeded any other contact we had when making similar enquiries with other dealers.
Jonathan was extremely polite, professional and clearly knowledgable about the motorhome we were enquiring about.
Emails were exchanged throughout the day and by teatime we had negotiated a price we were happy with, including an exchange of our caravan in the final price.
There was no sales pressures and we were left with an offer to come and see the motorhome if we were happy before making a final decision, with which the finer details were also formalised in an email so we knew everything to be expected if we were to proceed.
Jonathan had even sent us some photos of some little snags which he had found and assured us would be sorted if we went ahead thus nothing was hidden or left for us to find unexpectedly.
We attended the next day and Jonathan had arranged a point of contact for us if we decided to view in person as he was day off.
We looked around the vehicle by ourselves and then met Nikki Sykes who arranged for the motorhome to be taken into the showroom by another knowledgable male who’s name escapes me but who spent a considerable amount of time and patience with us showing us how everything worked like the self levelling, air con and WiFi to name a few things.
We were happy with everything and paid a deposit and then agreed a collection date convenient with us.
I was kept fully up to date over the next 2 weeks leading up to my collection date including details about the mot and habitation checks etc.
On collection day we were again showed how everything works and special mention needs to go to Terry who explained everything in great detail and was again friendly polite and extremely knowledgable. He went over things several times until both my wife and I were happy.
Final details were smoothed out by Jonathan who quickly had the motorhome in for a new WiFi system to be fitted as we found the router was missing when we were looking around, which again was resolved with no quibble or issue.
We thankfully had taken Jonathan’s advice to stay over on collection day so filled our day enjoying the facilities including swimming pool and sauna but again was kept updated by Jonathan as the WiFi issue was resolved through the workshop.
All in all an excellent seamless experience from initially making an enquiry right up to us collecting and settling down for the night in our new to us Roller Team Pegaso where all the Brownhills staff we encountered from sales, service, reception staff, cafe, part shop and security were excellent.
Now on to enjoying numerous years of worry free motorhome travelling as we have a 3yr mechanical and habitation warranty with the cam belt and water pump also changed prior to collection and 3 yrs worth of uk and European breakdown, thanks Jonathan and all at Brownhills, Jason and Joanne.

we where aloud to wander uninterupted , then when we needed any help, there was someone nice to ask.

Great service, third time we have purchased a van from Brownhills, always had great service.

Friendly and helpful team helped us choose our first Campervan, they’re all very knowledgeable.

The sales team were very helpful and friendly. They knew all about their products and I would highly recommend buying from them.

Very happy with the overall experience.
The process from first contact to driving away was brilliant.
Special thanks to Jordan on sales and Clive who did a very thorough handover.
Thanks

We received excellent service when purchasing our motorhome from Brownhills. Joe Brent and the whole team were extremely thorough and friendly throughout, making sure every detail was explained clearly. As we were out of the country when the motorhome became available, Joe went the extra mile by providing a detailed show-around video, which gave us real confidence in our decision. From the initial order through to collection and even post-handover support, everything was handled with professionalism and care. We couldn’t be happier with both our motorhome and the service we received, and we would highly recommend Brownhills to anyone considering a purchase.

Great service from Brownhills, no pressure sales from Jordan, who was very informative spending time going through all available options for us. On collection Terry ran through all the controls and features, very helpful throughout. Thanks all, looking forward to using our new motorhome.

The handover for our new Autotrail Imala 615 was excellent. Jonathan made the whole experience completely painless, guiding us through everything clearly and professionally. Terry went the extra mile during the handover, ensuring we were confident and comfortable with every detail. Outstanding service all round! Thanks again, Lynne and Graham Clark.

Visited Brownhills today to view- purchase a new Rapido I96M motorhome after making ourselves know to staff and asking them if it was possible to view this £150,000 motorhome we were told to wait in the reception area which we did for 15 to 20 minutes no one showed we decided to walk around to try and find the vehicle but failed then got told we were basically to late and no sales person was available and or answering there phones if this is how Brownhills are with sales just imagine if you ever had an issue and had to go back with your vehicle

On our second visit to Brownhills to see a particular model motorhome, we experienced very poor customer service and ended up walking away very dissatisfied. Normally not one to write in to complain, I felt strongly enough about it to email the Sales Manager. Jon was brilliant with his response to us and asked for the chance to remedy what went wrong. He put us in touch with Joe Brent and we arranged a 3rd visit. This was a very different experience, so much so we ended up buying a brand new motorhome and collected it a couple of weeks later. Joe was down to earth and there was no pressured sales pitch. Great person to deal with and I wouldn’t hesitate to recommend him to any potential buyers. Thanks Joe

We had excellent service at Brownhills.
Liam. Jordan and Rick provided excellent customer service and care.
Would highly recommend Brownhills for all your Campervan needs.

I contacted Brownhills after I had viewed a van at another dealer, unfortunately the other dealer did not fill me with confidence.
I spoke to Joe Brent, one of Brownhills salesman. Joe was helpful and very enthusiastic with an overwhelming desire to get the deal done !
After spending thirty five years in the motor trade and employing dozens of salesman , Joe was a breath of fresh air.
Joe managed to negotiate the deal that we wanted and then went over and above to make sure we as customers were happy.
This guy is a real asset to Brownhills and if you are looking to buy a new or used van , make sure you ask for Joe, we couldn't recommend him enough.
Well done Joe and thank you Brownhills.

Jordan was great. Brilliant service from Brownhills

They were so helpful without putting any pressure to make a sale. Such a nice atmosphere around the showroom being left to view available motorhomes and outside too.

On the day of the handover, an engineer spent about 2 hours with us and showed us absolutely everything. They had connected gas up to show us the gas heating/hot water working plus the gas stove, has never happened to us before buying a motorhome. Plus they recommended that we stay the night and sleep in the motorhome and the following morning we could go back to the engineer for clarification on how things work or with any problems that occurred during camping for the night. Really great customer service.

Outstanding service from Brownhills. Yesterday we collected our new Autotrail expedition 67 and the service from everyone was fantastic, from the start Jonathan has been quick to reply to all of our questions and so helpful and Yesterday the handover from Matt and Clive And the lady who delt with the money exchange sorry I didn't get your name. Its our first campervan so we had alot to ask and at no point did we feel uncomfortable asking things.
Thanks again everyone Rob k and Sarah and of course George the dog