Brookside Nursery Reviews 13,386

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the plants, noting their health and robust condition upon arrival. Many people appreciate the efficient delivery service, highlighting that orders arrive on time and are exceptionally well-packaged, ensuring the plants remain in perfect condition. The overall service, including the ease of ordering and communication, is frequently described as fantastic. However, some customers also noted occasional issues with their orders. A few reviewers mentioned receiving plants that were very small, or in some cases, a minority of plants arrived in poor condition, with some even having broken leaves or missing plugs. There were also isolated instances where plants did not thrive after potting, or delivery boxes were partially open.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the excellent quality of... See more

Quality

Reviewers consistently express satisfaction with the quality of plants and products. Many customers praise... See more

Delivery service

Reviewers highlight positive aspects of delivery service, praising the ability to choose delivery weeks and... See more

Order

People report positive experiences with order. Customers found the website easy to use for finding and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and efficient service, often... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been buying plug plants from Brookside Nursery for several years and have never been disappointed. The selection of plants, the ability to choose them at various stages of growth and to decide wh... See more

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Rated 5 out of 5 stars

Ordered some polyanthus plugs a few months ago knowing they would arrive in October but forget then it was such a lovely surprise when they landed, well packaged, great quality and looking so healthy!... See more

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Rated 5 out of 5 stars

Arrived as expected time wise. Quality of plants was a pleasant surprise. I have bought from other suppliers for many seasons before but your plants were in top class condition. I shall certainly be l... See more

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Rated 5 out of 5 stars

Advanced booking of delivery week worked brilliantly. Arrived at time promised. Plug plants of excellent quality. No empty cells in fact a few doubles! Very fair price. Will definitely be using B... See more

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Rated 5 out of 5 stars

Having experienced many problems with extremely poor plug plants from my previous supplier I switched to Brookside who received a Which endorsement. I'm glad I did! Pansy plug plants were received in... See more

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Rated 5 out of 5 stars

Just received my 160 pansy plug plants and all were in excellent condition. Even had flowers on some of them. No problems with packaging at all. Fantastic service and will definitely be back for nex... See more

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Rated 5 out of 5 stars

Thank you. Absolutely perfect. My shrubs arrived on time and were much bigger than I had expected. They were thoughtfully prepared for travel and arrived in excellent condition. Now I look forward... See more

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Rated 5 out of 5 stars

Pansy looked well tiny but have settle in window box still look good can't wait for them to flower slow in cold weather I just gor right amount for box all green looking good growing well jus... See more

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Rated 5 out of 5 stars

Being a customer of Brookside nursery for several years now I continue to buy plug plants from them for the following reasons Excellent plants Well packaged Delivery slots to suite me And exc... See more

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Rated 5 out of 5 stars

After much searching on the internet for a company that supplied the plant I required, Brookside came up with not only the plant but a choice. Ordered and received the plant within the predicted time... See more

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Rated 5 out of 5 stars

Items dispatched when promised. Very useful to be able to choose the week of arrival. Was informed of the date immediately prior to dispatch. All arrived carefully packed & in good condition & didn... See more

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Rated 5 out of 5 stars

Great quality and value for money . Ordered 80 plugs and have 80 thriving plants - no failing plugs like usually get with other suppliers . Speedy delivery . Delighted with Brookside and will be order... See more

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Rated 5 out of 5 stars

Easy to use website, great communication about the order and delivery. The plants were very well packed, healthy and delivered on time. All plants have been grown on successfully and we look forward t... See more

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Rated 5 out of 5 stars

Great service, quality plants, loved the timed delivery, plants arrived in quality packaging which protected the plants in transit unlike other nurseries i have bought from which arrive in flat pack... See more

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Rated 5 out of 5 stars

Plants always arrive in excellent packaging. An email is sent prior to the plants getting sent out, and plants/package always arrive when the courier is supposed to deliver. I have ordered three... See more

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Rated 4 out of 5 stars

Brought substantial plug plants from Brookside Nursery early this year. Although a small percentage died, the ones that survived are still blooming this November. Had plentiful colourful blooms. T... See more

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Rated 5 out of 5 stars

Will always use Brookside for annuals. Love the fact that you can choose the week you want your plants delivered. I bought tomato plants for the first time this year. Variety was Shirley. Plants pro... See more

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Rated 1 out of 5 stars

Plants arrived 1 box packed well, the other box had no internal ‘inflated bubble’. Plants had fallen out and were all mixed up. Planted out into pots and kept indoors, very disappointed so far. Many... See more

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Rated 5 out of 5 stars

Unfortunately not 100% of the plant pots were delivered. The box was partially open upon delivery, so unable to say whether they hadn't all been sent or whether some were removed during shipping... See more

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Rated 5 out of 5 stars

Plugs are super quality. Pick up was slick and well organised. Product was packed perfectly to keep plants in great condition. I always use a well known online provider, but from now on I will be us... See more

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Rated 5 out of 5 stars

Well the plugs were in poor shape when I received them, I followed the instructions but only six of 30 tried to survive. So I waited to see what would happen but they are still struggling. I emailed t... See more

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Rated 5 out of 5 stars

After placing my order I received confirmation of the order being received and will be processed to meet my requested delivery date. I was also notified of dispatch. Order arrived within the delivery... See more

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Rated 5 out of 5 stars

The plants were in perfect condition, considering they had travelled 297 miles. Still moist, now potted on for planting out in October. Some already blooming Great service.

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Rated 5 out of 5 stars

Having written a review regarding my experience with what I thought Was Brookside nursery however on reading my reply, it is very clear that I got the establishment VERY wrong. Anne, from Brook... See more

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Rated 5 out of 5 stars

Always brilliant plants very healthy when they arrive Always well packed delivered on time and kept well informed concerning delivery. Thank you for such a great service.

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Rated 5 out of 5 stars

The complete service! The brochure, the ordering process, the quality of the plants upon arrival, the packaging - everything is superb. Just keep it as it is - no major changes please! Thank you!... See more

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Rated 2 out of 5 stars

plants in very poor condition but response was very understanding and helpful.

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Rated 5 out of 5 stars

SUPERB QUALITY AND GREAT SERVICE! We bought some plugs from Brookside, 350 of them, for winter bedding. Every single one of them was not only good but really well established little plugs. We p... See more

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Rated 5 out of 5 stars

The plants badly damaged it was not Brookside Nursery to blame it was the driver to blame he running up road with the plants under his arm and Brookside sent some more they are coming today thanks Ala... See more

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Rated 1 out of 5 stars

Out of a tray of 84 beginoas 7 suvived (and were fantastic) all potted on in the same john innes compost in 50 mm pots, 77 dead 7 very good. So I whent to B&Q for my basket plants and they were... See more

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Rated 5 out of 5 stars

We bsite and catalogue very imformative.Price range exelent.Gives you the oppertunity to take delivery when you want ,packging very good no broken plants.Will use again in 2026

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Rated 2 out of 5 stars

Four out of 10 pansies had root rot!

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Rated 5 out of 5 stars

Plant plugs arrived in good condition and on time. Planted-on the plants are thriving. Pleased with quality and service. Highly recommend Brookside Nursery.

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Rated 5 out of 5 stars

The service from Brookside was great. Ordering was easy and they kept me updated on the delivery times. Plants were healthy and I’ve transferred them to bigger pots and they are thriving. Would defini... See more

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Rated 5 out of 5 stars

On both occasions the products I was looking for were really easy to find and order on the website, arrived very quickly and exactly as described

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Rated 5 out of 5 stars

An easy to use website, order swifly delivered and a shortfall in the number of plant pots received was soon rectified. Items were well packaged. Thank you.

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Rated 1 out of 5 stars

Plants arrived in very poor condition. Extremely difficult to revive them, consequently a very scrubby show.

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Rated 5 out of 5 stars

I always use this company for all the plug plants I buy. They are by far the best. Well packed always and very reliable little plants. An example is that I bought 40 isotoma plugs from T&M and onl... See more

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Rated 5 out of 5 stars

Reliablity. Comes on date chosen. Condition of plants on arrival excellent Lovely brochure to browse at leisure and tick off ideas.

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Rated 1 out of 5 stars

Ordered a spring 2026 whilosale catalogue, item has not yet been delivered!!! Cannot therefore rate performance

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Rated 5 out of 5 stars

Beautiful pansies really large plants with beautiful faces growing well in my window boxes. Will be ordering again soon

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Rated 5 out of 5 stars

Fantastic quality of Lavender plug plant. Very crash and easily potted on. Great value. Nursery needs better signs from main road.

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Rated 5 out of 5 stars

Goods arrived in good order and on time. seed potatoes arrived at correct time for chitting before planting. Good quality seeds

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Rated 5 out of 5 stars

My young plants were packed beautifully. The plants were healthy. In excellent condition. I’ve bought plants from other companies and they’re not a patch on the ones I get. From Brookside. Excell... See more

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Rated 5 out of 5 stars

Phone answered quick, efficient assistant, no problem with order. Order arrived on time and all plants (apart from 3) were in good condition. Excellent update on delivery

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Rated 5 out of 5 stars

Always a pleasure to deal with....fast efficient service with good comms and friendly on hand for any queries....many thanks its appreciated

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Rated 5 out of 5 stars

Very experience in dealing with my order , 😜 also pleased with my order, plants were nice and fresh,so hope they will do well on my balcony.

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Rated 4 out of 5 stars

I have used the nursery for a few years because it is an easy website to navigate, delivery & packaging excellent. I was however a little disappointed with my violas this year because they seemed ver... See more

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Rated 5 out of 5 stars

I only ordered a catalogue but was interested after looking at the Web site. I will be ordering plants after Christmas. I can review the plants and packaging then.

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Rated 5 out of 5 stars

Plants arrived well packed and in great condition. I have not been disappointed yet with anything I have ordered. Would highly recommend.

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Rated 5 out of 5 stars

Have just ordered for march delivery so not received plants yet but usually they are in excellent condition and grow on well.

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Rated 3 out of 5 stars

I'm giving 3 stars as many of my plug plants died. It could have been how I managed them but the fact half have grown and bloomed suggests the conditions were okay. The violas are very leggy a... See more

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Rated 2 out of 5 stars

Of the 40 ordered plants almost all of them had broken leaves &/or leaves snapped off & 4 plugs were empty so presumed to have died in transit. I watered & planted them immediately in small pots on a... See more

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Company details

  1. Plant Nursery

Written by the company

We supply only the very best quality plants at a time of your choosing. We’ve developed tried and tested systems to allow you to select a specific dispatch week for your plants when you place your order. This allows you to accurately plan your crops, help you save money by avoiding unnecessary heating of greenhouses and reduce inconvenience around delivery timings. Further recent investment in our systems now means that not only do we allow you to pick a dispatch week for your plants, if you have supplied us with your email address, we will now advise you in advance of the day that we intend to dispatch your plants on.

Why Buy From Brookside Nursery?

Written by the company

All our plants are carefully hand checked and selected by our expert order packing staff who all live locally to the nursery, returning to us every year to help during our busy spring season. All our plug plants are securely packed in specially designed packaging to keep the root system in place and the foliage protected in transit. Our plastic ‘blister pack’ packaging is manufactured from recycled material and is fully recyclable. Our cardboard packaging is also fully recyclable. We send out comprehensive growing instructions with each order to help you get the best from your plants.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

The way thy pack and deliver the plants

The way thy pack and deliver the plants

7 November 2025
Brookside Nursery logo

Reply from Brookside Nursery

Clifford Wakefield,

We're happy to hear that you appreciate how we pack and deliver the plants. Thank you for your positive feedback!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

The plants were very well wrapped and…

The plants were very well wrapped and boxed and did well in the garden
The bulbs were large and firm = planted but not yet up

12 November 2025
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Reply from Brookside Nursery

Hi,

We're happy to hear that the plants arrived in excellent condition and are doing well in your garden. Thank you for letting us know about the bulbs; we appreciate your feedback!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Very good quality plants and choice of…

Very good quality plants and choice of delivery dates.

12 November 2025
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Reply from Brookside Nursery

Mr Mike Reveley,

We're happy to hear that you received good quality plants and were able to choose your delivery date. Thank you for your feedback!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Great service and plants

Plants arrived when expected, well packaged and in good condition. All have grown on well.

12 November 2025
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Reply from Brookside Nursery

Sue H,

We're happy to hear that the plants arrived as expected, in good condition, and have grown well for you. Thank you for your positive feedback!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Value for money

I've ordered plants and plugs for the last 2 or 3 year's and always been satisfied with the product

12 November 2025
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Reply from Brookside Nursery

Rth,

We're happy to hear that you've consistently been satisfied with our plants and plugs over the past few years. We appreciate you taking the time to share your positive experience!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

My young plants were packed…

My young plants were packed beautifully. The plants were healthy. In excellent condition. I’ve bought plants from other companies and they’re not a patch on the ones I get. From Brookside.

Excellent plants

12 November 2025
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Reply from Brookside Nursery

Mr C Branch,

We're happy to hear that your young plants arrived in excellent condition! We appreciate your positive feedback and are so glad you're pleased with your Brookside plants. Thanks for sharing your experience!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

The website has a very good selection…

The website has a very good selection of plants. They arrived in the chosen week, well packed and in excellent condition. The price is good too.

12 November 2025
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Reply from Brookside Nursery

Ray Hopewell,

We're happy to hear that you found a great selection of plants on our website. We're glad they arrived in excellent condition during your chosen week. Thank you for the positive feedback on our pricing!

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Will always use Brookside for quality and value

Will always use Brookside for annuals. Love the fact that you can choose the week you want your plants delivered.
I bought tomato plants for the first time this year. Variety was Shirley. Plants produced really heavy cropping and have only just finished last tomato end of November and they were outside. .

31 October 2025
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Reply from Brookside Nursery

Julia Walsh,

We're glad you appreciate our delivery scheduling for annuals. It's wonderful to hear the Shirley tomato plants you purchased produced such a heavy crop, even lasting until the end of November! Thanks for your positive feedback.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Plant plugs arrived in good condition…

Plant plugs arrived in good condition and on time. Planted-on the plants are thriving. Pleased with quality and service. Highly recommend Brookside Nursery.

6 November 2025
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Reply from Brookside Nursery

Discerning customer,

We're happy to hear that the plant plugs arrived in good condition and on time. It's great to know that the plants are thriving. We appreciate your recommendation!

Kind regards,
Anne
Brookside Plant Nursery

Rated 3 out of 5 stars

As a RHS and NCH qualified gardener i…

As a RHS and NCH qualified gardener i have twice complained about the quality of bedding plants that you have sent me only to be told they were of an acceptable standard. We obviously have different standards and i shall not be complaining to you again.
Regards Mr M Seward.

31 October 2025
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Reply from Brookside Nursery

Hi Martin

Thank you for taking the time to leave a review. We’re sorry to hear that you’ve been disappointed with your orders on two occasions. I can see that a credit was issued in 2024 for some damaged plugs, and that this year you were unhappy with the size of the Large plugs received.

I have reviewed the photos you sent in May, and as previously advised, the plugs were within the specifications advertised. As there is no universal industry standard for plug sizes, nurseries may vary in their definitions. For this reason, we clearly display the expected size of our plugs at the point of purchase. We’re sorry if the size did not meet your expectations. I also note you mentioned that the plugs were dry, we do sent them out a little dry as they travel better that way but soon recover once given a little water and feed.

From the photos provided, we could see no reason why the plugs wouldn’t have thrived once potted on and given the recommended growing-on time. I have contacted you directly to check how they grew over the summer and to see if there is anything further we can assist you with.

Rated 5 out of 5 stars

Well done

Well packed and delivered on time. They grew very well and are thriving in the garden now

7 November 2025
Brookside Nursery logo

Reply from Brookside Nursery

Gill Smith,

We're happy to hear that your order arrived well-packaged and on time! It's great to know that they are growing well and thriving in your garden. Thanks for your feedback.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Replaced some poor quality wallflowers…

Replaced some poor quality wallflowers without any fuss.

7 November 2025
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Reply from Brookside Nursery

Lynn Jennings,

We're happy to hear that we could replace the items without any issues. Thank you for your feedback and your time.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Great plants.

Very happy with our plants this summer. Couldn't fault their performance. Had a lovely display.

30 October 2025
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Reply from Brookside Nursery

Mrs Kathleen Grant,

We're happy our plants performed so well for you and that you had a lovely display this summer! Thank you for sharing your positive experience with us.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

5 years of good quality plants

Been buying from brookside nursery for about 5 years, good quality plants at a reasonable price

30 October 2025
Brookside Nursery logo

Reply from Brookside Nursery

Michael Froggatt,

We appreciate your continued patronage over the past five years. We're happy to hear that you've consistently found our plants to be of good quality and reasonably priced.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

The plants always arrive well packed…

The plants always arrive well packed and no damage. Good price, a lot cheaper buying in bulk from Brookside Nursery.

31 October 2025
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Reply from Brookside Nursery

Roy Cloude,

We're happy to hear that your plants arrived in great condition. We appreciate you noting our prices when buying in bulk. Thanks for your feedback!

Kind regards,
Anne
Brookside Plant Nursery

Rated 4 out of 5 stars

Excellent service

All the plug plant that I ordered all came on time and in good condition.
Most of the plants did well but due to the very hot summer we had a few plants that got stressed due to the heat and didn’t do well.
The tumbling Tom tomato’s were a real success

20 November 2025
Brookside Nursery logo

Reply from Brookside Nursery

Michael Cahill,

We're happy to hear that your plug plants arrived promptly and in good condition! We appreciate you sharing your experience with the plants that struggled during the hot summer and that your tomatoes were a success. Thanks for your feedback.

Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars

Good quality plants and good size plugs…

Good quality plants and good size plugs delivered at the times required.

31 May 2025
Brookside Nursery logo

Reply from Brookside Nursery

Mr P Woolley,

We appreciate your positive feedback! We're so happy the plants were good quality and the plugs were a good size, delivered when you required.

Kind regards,
Anne
Brookside Plant Nursery

Rated 1 out of 5 stars

Poorly conditioned plants.

Plants arrived in very poor condition. Extremely difficult to revive them, consequently a very scrubby show.

5 November 2025
Brookside Nursery logo

Reply from Brookside Nursery

Mrs Haynes,

We are sorry to hear that your spring plants arrived in poor condition, and reviving them proved difficult, resulting in a disappointing display.

I cannot see you have contacted us to advise of the issue with the plugs, which we would always recommend as we always like to resolve and problems with customers, therefore I have emailed you to gain further information and look to resolve this with you.
Kind regards,
Anne
Brookside Plant Nursery

Rated 5 out of 5 stars
Brookside Nursery logo

Reply from Brookside Nursery

geoff bowkley,

We're happy to hear that you had a good experience with our service and delivery. Thank you for your positive feedback!

Kind regards,
Anne
Brookside Plant Nursery

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